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March 2025 by Anthony Nguyen
2 lady's would not let me cash 2 checks. Thought it was fake. Even though it's from their bank. I asked if they can call or look up the member and they refused without even discussion.
They were rude and not willing to even talk nicely. This is the worst bank customer service I have ever had.
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July 2024 by Corey Tingey
Super helpful
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March 2024 by Kira Kersenbrock
Rude customer service
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January 2024 by Mert Dilekli
They just told me,u need to have your current address on your id,they have excuses to not to help u,
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July 2023 by Miss Jackson
Fantastic... Love it here
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June 2023 by JR O
Thanks Katherine for the terrible customer service and your under qualified skills.Better customer service somewhere else
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September 2022 by J Gray
Customer service is very lacking at this branch!
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August 2022 by Paul W.
This review is not for Durham they've been great This goes against Dartmouth Tigard for bad service personality conflict on tellers part Assumed am flirting in her. I have bad eyes period Certain tellers started refusing service most likely out of guilt Created problems, so far no discipline. Shuffled me recently to other teller Unprofessional Need to change employees after conflict they created. Fire them Gets an F. Must service everyone it's their job. Respect everyone they failed lost my trust
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April 2022 by Sheila Littleton
I originally went to Chase In Sherwood and they were not able to help me. I read reviews and went to Chase In Tigard. At Chase Tigard were wonderful Althea and Arnicia were kind, patient, and I very grateful for them.
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April 2022 by Emily B.
As an octogenarian I have dealt with many businesses and, accordingly, I have seen some awesome companies and, conversely, some incredibly inept ones. Chase bank in general and KC in particular now has the undisputed bottom of the list. No one, absolutely no one, either on-line or in store could help me with a problem I was having with auto pay. Been to the store twice and called CS multiple times. Not only did they not have any idea how to help me but friendliness was not in their vocabulary. Unfortunately I cannot go anywhere else because it is tied in with my Subaru Lease Agreement. Since I also have a Chase credit card on auto-pay, they would not allow me to use the same bank account for both. I only have one bank account. Ridiculous.
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March 2022 by Christopher Glynn
Wouldn't cash my check, written by their bank..." Didn't feel comfortable" was the exact words used. Full disclosure, I don't have account there. Cashiers check, valid I.d. within the state... Must of been the paint on my hands. Surely a working person couldn't have a real check.... Worst consumer services of the pandemic era. Oh side bonus , got to listen to the manager talk about buying his house 500k 2 years ago.... Wanna know what's it worth now... Nope just wanted a simple banking transaction. 30 minutes of my life I can't get back, absolute insult. Also check chashed a Fred Meyers 2 hours later when I tried again. World's a messed up place, thanks for making it worst Chase.
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March 2022 by Nancy Ackley
I called last week to report that I had not received my bank statments for 5 months. I was never told why this happened. I was told they would check into it and call me back within 3 days. There was no call recieved after 8 days I called them. After holding for 15min. I got a really bad connection plus a strong accent. 2nd connection same thing, 3rd connection same thing. After 4th connection disconnected. I held for 30min. Toughed through a bad connection again. Was told they would send me 5 months of statements. I asked why this happened, no answer they said to call my local branch. I do not bank on line so had no idea What was happining with my account. It`s a great concern not knowing what is happening with your checking account. Plus hanging on the phone waiting for over 1 hr. To have 4 bad connections. Really disappointed and frustrated.
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February 2022 by D H.
This is a great branch. I am SO impressed by the VP, Dallas Monaco and my Personal advisor Ray Terawaki it is beyond belief. I had some hiccups on a transaction (not Chase's fault) and these guys parachuted to my rescue. Almost hate to share this info publicly cuz these guys are SO GOOD I do not want to share them! Thanks Dallas and Ray!
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November 2021 by stuart byron
I am a long time business and personal customer. .I went in yesterday to buy some Euros, and was not told that they use a 3rd party that charges an additional fee I was told just the opposite by the person and that they go by the current exchange rate I asked if there were any fees, and was told no. Well it turns out that the hidden fee is 7 pct. Chase was great and valued me as a customer and reversed the transaction. Just go elsewhere if you need to buy foreign currency.
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June 2021 by Elyse Cochran
We go here on occasion to make deposits for my work and every time I have had prompt friendly service.
