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October 2023 by Terry Dactyl
Not "by appointment only"! This location isn't even open. The building looks abandoned! Several of their locations aren't actually open or even there. False advertising. If I used them there's no telling where my loved one would end up.
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March 2023 by Allie Krull
If you have ANY other options….take them. DO NOT take your loved one here unless you want to be just another body, literally. This is the last place I can recommend ever having a loved one taken for their final moments. At the door, we were told we could not enter any further. When the receptionist eventually deigned to acknowledge us, we were told to wait. There was not even a place to sit, much less any luxury like coffee or water. Finally, someone came to help us (20 minutes after our appointment time). We were handed a price list before anything else, including condolences for the loss of our father. It quickly became clear that we were only there for paperwork and to hand them a check. Despite having brought all the paperwork we were told we needed, our documents were rejected. I finally decided I’d had enough and went to leave. The argument to keep me from going? I would have to pay a fee to have my father’s body transferred elsewhere, and they were the cheapest place in town. Trust me, it was worth it to go somewhere else. The people here are cold and uncaring. They don’t care about your loss, you’re just a dollar sign.
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March 2023 by Carole DuLong
They were rude, uncaring, unprofessional, and incompetent. They made a terrible time much worse. My mother deserved much more than the service we received. Please do not use their services and put yourself in the horrible position we found ourselves in.
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March 2023 by Alesia Evans-hamilton
I felt that they put our family on the back burner we were already going through a hard time and they made matters worse would not recommend
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March 2023 by Kathy Olmedo
Very thoughtful follow through on checking with the family
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March 2023 by Paul K
The way your origination to care of my mother. A 5 star in my recommendation from the gentleman who picked my mother, the staff, and owner. Thank you!! ❤️❤️❤️
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March 2023 by Bek
DO NOT USE THIS SERVICE!!! THEY LOST A MARINE VETERANS ASHES!!! STAFF DOES NOT COMMUNICATE WITH CUSTOMERS. LOSING SOMEONES LOVED ONE'S ASHES IS UNACCEPTABLE!!!! NOT ONLY A VETERANS ASHES WHO FOUGHT FOR ALL OF OUR FREEDOM!!! DO NOT LET THIS COMPANY LOSE YOUR LOVED ONE!!!
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March 2023 by John Long
Very reliable and good to work
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January 2023 by Allie C.
Horrible experience. Absolutely awful. If you have ANY other options....take them. DO NOT take your loved one here unless you want to be just another body, literally. This is the last place I can recommend ever having a loved one taken for their final moments. At the door, we were told we could not enter any further. When the receptionist eventually deigned to acknowledge us, we were told to wait. There was not even a place to sit, much less any luxury like coffee or water. Finally, someone came to help us (20 minutes after our appointment time). We were handed a price list before anything else, including condolences for the loss of our father. It quickly became clear that we were only there for paperwork and to hand them a check. Despite having brought all the paperwork we were told we needed, our documents were rejected. I finally decided I'd had enough and went to leave. The argument to keep me from going? I would have to pay a fee to have my father's body transferred elsewhere, and they were the cheapest place in town. Trust me, it was worth it to go somewhere else. The people here are cold and uncaring. They don't care about your loss, you're just a dollar sign.
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September 2022 by Rolayne O.
I called Crown Memorial to make arrangements for simple Cremation for my Husband and I, We wanted to pre-plan . I happened to talk to a lady that lives in my townhome complex. She was kind enough to drop off the info and complete arrangement guide at our home. After we reviewed the info, my husband and I decided to use their services and wanted to make an appointment to make the arrangements. I called four times and left messages asking someone to call me to make an appointment, I even asked for the lady that lives in our complex who dropped off the brochure. No one called me back so I called her cell number that she gave me when she dropped off the info. She said she never received a message and I asked why no one else called me back. I asked her if she would want to do business with a business that was this unprofessional and she said no and apologized for the customer service that we were not given. I don't feel good about Crown Memorial and we have decided to take our business else where!
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July 2022 by Gretchen H.
Very disappointed with this business. Zero empathy at our family's loss, just concerned with money. Calls not returned. Rude in person.
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July 2022 by Alejandra L.
Bruce was so kind, compassionate and knowledgeable, during this very difficult time of great loss, Bruce helped to make this experience as smooth and gentle as can be. We highly recommend Crown Memorial Center for all of your cremation or burial needs. Thank you again Bruce.
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March 2022 by Betty Eggiman
Helpful and courteous. Did not try to prey upon my grieving emotions by trying to talk me into spending more. Very grateful for that.Did everything in a timely manner.
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March 2022 by Virginia Scanlon
They did what I wanted and did not try to talk me into something I did not want.
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March 2022 by Shari Rydman
Such a kind younger man took mom from her room to Autumn. Flowers for the family were delivered to Autumn and the office gal called to tell us, then read the note to us, and kept them watered until we could get them. The staff answered every question so patiently and the paperwork was promptly completed.
