-
July 2024 by P
I had a great experience with ordering specific items and Sue Rubey did a great job explaining and guided me through the process. They are very professional and have lots of knowledge. Respect!!
-
June 2024 by Jay Lance
Absolutely the best in town, if not the entire PacNW!!
-
May 2024 by Kyle
On March 22, I ordered a navy utility pouch for my vest. It was promptly shipped and on March 25 I received a black utility pouch. I called customer service and an automated message stated that you will get faster service via email.
I sent the email regarding the mix up and included a photo to verify it was the wrong color. I was directed to a website to set up a help ticket. I filled out the help ticket and included the photo, requesting a return label and a replacement.
After no response on the help ticket, three days later I contacted by phone and spoke to a gentleman who said he would email me a return label and ship the navy pouch prior to getting the return. I never received a return label and did check my spam folder. Nothing.
A week later I had still not received the pouch or a return label. A week after that my help ticket was closed. The help ticket had an option to leave feedback. I checked the “extremely dissatisfied” option and explained the problem again.
A few days later I again called and spoke to a very cordial gentleman who said he would ship me the pouch immediately, which he said he had several in stock, along with a return label.
I have still not received the pouch or a return label.
It takes one day to ship from their Portland area store to where I live. There has been zero feedback on my help ticket which allows the user and the supposed customer service agent to communicate. I have left nine comments/questions on the help ticket and all have been ignored.
I could not possibly be more dissatisfied with my experience or with Curtis Blue Line. I’ve spent a fair amount of my own money purchasing various gear and uniform equipment and I know my agency has easily spent millions over the years.
Utterly ridiculous and horrendous service.
EDIT: After posting this review I was contacted by the manager of the Tigard location. She was very apologetic and extremely helpful, the kind of service I’ve always gotten from Curtis Blue Line. Today I received my navy pouch along with a gift which I really appreciate.
I would suggest to CBL customers, if you want something shipped to you, call the store directly and order through them. The online side is somewhat detached from the true CBL and needs some process improvements.
-
April 2024 by Nicholas Phillips-hardy
Fantastic store, staff very helpful and knowledgeable.
-
April 2024 by Brian Critchfield
There ever friendly and have great service here they go out of there way to help you find what your looking for
-
March 2024 by Torrence Ledbetter
Would leave 10 stars because Scott Hammel is a legend. He helped me get my orders shipped from Phoenix, saved me some money and made a wonderful experience to start my day off right, ask for him and you won't be dissappinted.
-
December 2023 by Austyn Howard
Great staff very attentive
-
November 2023 by Austin Howard
Great staff very attentive
-
October 2023 by Colin Weber
Experienced staff that get you from point A to point B fast and accurately. Good discounts for law enforcement. Staff is friendly and know what questions to ask.
-
September 2023 by Eric Leach
Friendly staff, great atmosphere quality of supplies on hand.
-
September 2023 by Blue Beard
Great customer service and great selection.
-
July 2023 by Sam Bass
I returned boots that I paid cash/debit for. They tell me it will take 5 days and have to go through accounting first? 3 to 5 days is normal. Everyone was very short with me and telling me I would get a call back or we will email you. This is the first time in my life that I couldn't get my money back on a return when I paid cash/debit within a few days of the return.
-
June 2023 by Jonathan Toshio Lee
Excellent selection of law enforcement duty gear and tactical accessories. Lots of Safariland and HSGI on display. I was looking for 2.25" nylon belt keepers and molle clips for my fixed blade sheath, and they had both in stock at very reasonable prices. Staff was friendly and helpful, but not overbearing. Highly recommended.
-
March 2023 by Shell Bell (Phoenix Girl)
Everything needed for the guys and gals in blue as well as security… if you can’t find it.. you can order it… custom lettering and embroidery available… all sizes available.. wide selection..friendly helpful courteous staff… items stocked to the hilt… might need a bit tidying up but considering the amount of items offered no biggee… definitely a go to place if you’re looking for these items!
-
February 2023 by carlo calderon
Good people, great product and awesome customer service, ask for Scott! :)
