DSW Designer Shoe Warehouse offers a vast selection of shoes and accessories for men, women, and children, featuring over 25,000 pairs from popular brands like Nike, Cole Haan, and Steve Madden. Customers can also find handbags and other accessories, making it a one-stop shop for shoe lovers. The store frequently offers great deals, including clearance items, which customers appreciate. However, some shoppers have experienced issues with store hours, noting that the doors were locked despite online listings stating otherwise. This has caused frustration for those who travel to shop, as they find themselves waiting or leaving without shopping. On the customer service front, feedback is mixed; while some staff members have been praised for their friendliness and helpfulness, others have been criticized for a lack of teamwork during busy periods, particularly at checkout. A standout employee named David received special mention for his excellent customer service, helping to resolve a complex order situation with patience and understanding. Overall, while DSW has a great selection and competitive prices, improvements in communication regarding store hours and staff assistance during busy times could enhance the shopping experience further.
Great selection. Got a pair of shoes that I really love
May 2025
It was a big store, and there were lots of shoes. No one asked us if we needed help, which would have been nice, and the sale sign posted outfront was definitely misleading, but i got some shoes, so, you know....
June 2024
Got a great pair of Danner boots for work, good price and I love the style, they don’t really look like a work boot
