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December 2023 by Ana R.
Disappointed! The store is new but it looked sparse. Birkenstock selection was abysmal.
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February 2023 by Danny Hubbard
Closing and moving 1-7-23 address to new place is on door and I'll up load it. Womens shoes are 60% off today in store
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January 2023 by Courtney McGillivray
I love the shoes and prices (especially clearance). However, twice now, I have shown up to shop, only to find the doors locked. The first time it happened around back to school time, I drove out to another store, and was able to find what I needed. Now, a few months later, I wanted to stop by again today, got online to check the hours and it says it opens at 10am. Get here at 10:05, to find doors locked once again ... Only this time, there is a sign on the door saying they open at 11am. I open up Google again, and it says the company confirmed the hours of operation only two weeks ago. I call the store, and the recording also says they open at 10am. There were 3 other cars in the lot: one for curbside pickup, one a lady getting her kids out of the car and I had to tell her they don't open for an hour, so she had to get them back in the car, and another lady loaded up her arms with what appeared to be a couple returns, walks up to the door only to find it locked too. What an inconvenience to all who arrived. Some of us don't live in this town or nearby, and it takes effort and planning to come to the area for shopping. I wonder how much business has been lost simply by not advertising the correct opening times? Some don't have time to wait around. Hopefully you get it figured out soon, because I do like the deals, but it's definitely frustrating when schedules are thrown off by a store's lack of proper information.PS... THREE!! more customers have come, checked the door and left, just in the time it took to post this.**Edited from 3 to 4 stars, because I did find what I needed, for a good price ... Once they opened up**
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January 2023 by Tara B.
Apparently they are moving to a new location and closing this store. Well while they do the packing and moving they are still trying to be open. It felt like such a waste of my time to stop in, when all but the clearance has been packed up. I get they are moving but there are so many better ways to move and save face than this!
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December 2022 by Nicholas Hoyt
What a disaster of a company. Ordered a pair of shoes. Picked up no problem. Then I get charged 3-6 times a day for the price I paid and they reimburse me at the end of the day. This went on for a month. No customer service no corporate number to call just a call center if people that don’t work for dsw. Took over a month who knows how much they charged and didn’t credit back. Horrible. No call or email telling me they fixed it .
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November 2022 by Angela Alkhatib
Rude! I went in to return an online purchase with receipt. When I asked about the amount being credited to my card, the cashier became agitated and spoke at me with a sharp tone. I told him he was not being very nice when I was only asking a question. When I asked for his name, he walked away! I was stunned. His coworker explained to me that it was the manager and his name is David:O
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November 2022 by Vanessa Mijares
David, David, David!! Excellent customer service! I had ordered 5 pairs of heels online to find the right colors for a wedding I was going to. 3 out of the 5 arrived prior to the wedding and I picked up two and asked that the rest be cancelled because I had what I needed. Few weeks later the other two shoes arrive, and 1 of the shoes I already had and the other I had already asked to cancel. Confused yet??? Cause I sure was. Long story short, as confusing as this situation is David was patient and understanding the whole time. David ended up solving the issue for me and was able to issue a proper refund for the shoes I cancelled. Basically go to this DSW just to be in the presence of David’s awesomeness. I cannot rave enough.
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November 2022 by James Carr (ColorblindPtown)
Beware! You will be paying brand prices for sub-walmart quality. I expect a pair of boots to not fall apart with the first month. Moreover when I pay over $65. THAT IS on the low end of the scale but my last pair of boots i bought where $95 and only lasted a season before falling apart. Hiking boots soak up water are as useless as a wet paper bag. To which, is what my feet felt like wearing these boots. At first I was happy for the help I received to keep my business but they flipped and left me out to dry. I just spent nearly 300 dollars this year here, 2 pairs of boots and some red running shoes just 2 weeks ago. Beyond disappointing, frustrating and now that plus wet feet. I do not recommend this place if you are looking for value, quality or customer service. I can get BAD products from Amazon that cost a lot, same day delivery.
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November 2022 by Kelly Johnson
Placed an online order to pick up at this location. I received an email saying my order was ready for pick up. I went in the next day and the sales associate said she couldn’t find my order. She told another co-worker that she didn’t see my order and he said he’d come help if I could wait a minute. After about 10 minutes and the sales associates just glancing my way but not helping, I walked through the store and found the shoes I came in for. When I was in line to check out, there were 2 cashiers, including the initial sales associate who couldn’t see my online order on the shelf. As soon as she was done ringing up the customer, I started to walk up and she walked away. There were at least 5 customers behind me and now just one cashier to ring everyone up. He was nice and he cancelled my online order. All the other sales associates had horrible customer service.
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September 2022 by Angela R.
I suggest to anyone wanting to place an online order for pick up at the store...don't do it. I ordered six pairs of shoes that were not available "in store," only available online... (not intending to keep them all but needed to try them on for comfort and would choose a winner hopefully). DSW sent me an e-mail confirming the order for six pairs of shoes was available for pick up. I went to the store. Only two of the six pairs could be found. The other four pairs went missing. I did not like the two pairs so that portion of the order was cancelled. This was the beginning of much cancelling confusion and reordering that has yet to be settled. After this is cleared up, I will no longer feel enticed by DSW coupons to make a purchase from there.
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August 2022 by Danja Mahoney
Came in for a last minute search for back to school shoes. It was a bit chaotic and some of the shelves were messy, but the staff we spoke to were friendly and helpful. Checkout had a line, but considering it was so busy, everything kept moving and our checkout clerk was friendly and efficient.
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August 2022 by Taylor M.
I would give zero stars if I could. The staff members are incredibly dismissive, brand new products arrive damaged, and the store is the filthiest retail store I've ever seen. Upon walking in, it looks abandoned and employees are incredibly rude and unhelpful. There is trash everywhere and the floors appear to have never seen a vacuum. I've had bad experiences here in the past but thought I'd try again, as some time has passed and I had hoped things would be better this time around. It has not improved and I won't be returning. I rarely feel urged to leave a negative review but this is genuinely the worst retail business I've ever shopped at, without a doubt.
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July 2022 by SHERRY REYNOLDS
What a mess, I couldn't believe it. It was like a tornado went through. Clackamas Town Center store was NEVER that way. Arizona store wasn't that way. My God who's managing the store? They need to step up and clean it up. Will never refer or go there again.
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July 2022 by Sarah
Had some nice deals on shoes, but the place is a complete mess. Plus, it is really hot inside. They must have the heat on high all the time.
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June 2022 by Wut Ido
There are shoes and shoes and shoes and shoes. There is no way you can come in here and NOT leave with the shoes you went in for. So many choices for all, men, women and children. Pretty large selection of boots also. The place could use a good vacuuming. Perhaps they do it at closing? I was in at 430ish pm. It was pretty late in the day. But because it is a "warehouse" I didn't expect anything less. I will definitely be back.
