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July 2023 by Julie S.
I walked in WEARING Eileen Fisher, and was totally ignored by two associates chatting away at the sales counter. And now, several days later, no one will answer the phone during business hours. They REALLY don't want my business!
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September 2022 by dana skelly
What a treat! They have current Eileen Fisher fashion as well as the gently used and clean Renewed items that refresh regularly. Staff are kind, helpful and fun ? regular sales along with the renewed pieces make this a conscientious splurge within reach.
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January 2021 by Kim G.
Eileen Fisher is known for their classic business, casual elegant, and casual clothing with ample cuts, and very free flowing styles in neutral colors. All the pieces work together; if you buy black slacks, the black tops are the exact same shade of black. This may sound simple but it actually isn't! Matching blacks or grays or camels is a challenge. To me, this brand is "garanimals" for adult women. They offer lots of great travel clothes made in Jersey fabrics so they are soft, non-restrictive, comfortable and don't wrinkle! But the clothing here is expensive; for example, the wide leg Jersey pants are in the $229 range. For me, that's expensive! I used to wear these pieces when I traveled weekly for my job. Often I flew across the country or overseas and when i arrived at my destination, I was picked up and taken directly to a business meeting. Yes, that was my previous life! Wearing the travel pants and a jacket from Eileen Fisher ensured that I was polished and presentable upon arrival. Now that I don't travel for business meetings, I stop in the boutique once in a while to look at the new inventory but rarely do I purchase. I prefer more form fitting clothes with cuts that flatter, in colors, and clothing that is more unique. The boutique is bright, clean and well organized as one would expect at a high end shop. It is on the smaller size, but since it's dedicated to just the Eileen Fisher Brand, there is still a broad selection. The women working there are very knowledgeable and will help select styles that work for your shape and requirements. If they don't have an item in the store, they will order and have it shipped to you at no cost. And if you shop there often, they will even proactively call you when an item arrives that they think you will like.
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January 2020 by neverdoubt74
I just had a great customer service experience at the Eileen Fisher store at Bridgeport Village. Let me preface this by saying that I love the brand. About a quarter of my wardrobe and many of my shoes are EF. I count on EF for quality, and commitment to sustainability and ethical fashion. I’ve been to this store many times through the years. It’s always beautifully kept; the employees are professional and accessible. Last year at this time I bought an EF down-filled puffer jacket. I wore the heck out of all season long and it held up nicely. It’s finally cold enough to wear it again so I recently washed it carefully according to the instructions, and hung it to dry. Sadly, the arms shrunk about an inch in length, and the coat itself is about an inch shorter. It also came out of the wash with discoloration on the collar. I’m not sure why this happened since I’m careful with my clothing and I’ve never had a issue in the past with EF pieces. I brought the jacket to Darcy at the Bridgeport EF store. I explained what happened. I didn’t have a receipt. Darcy took the time to find my order in their system — an order from one year ago. I tried the jacket on and she could see that the arms were short. Darcy believed me. She listened and empathized, and issued a credit for the dollar amount of the jacket. This is exceptional service: finding ways to say “yes.” I’ve never had to return any item after a year, and I have never returned an EF piece due to a quality issue. Darcy and EF, you’ve earned my loyalty and respect. You will see me again soon. Thank you!
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July 2019 by Barbara Ash
Always love shopping at Eileen Fisher!🌹
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June 2019 by Valerie S.
There seems to be a new trend in retail customer services called "ignore the customer!" Eileen Fisher has that dialed down! I walked in, nobody acknowledged my presence nor said hello. i walked by the sales counter and again, no acknowledgement. no eye contact, no greeting, no nothing. i wanteds to shop ... but NOT here ever again!!!!! say goodbye to a good customer! i would rather give a zero rating!
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February 2019 by Francine R.
Great staff, classic styles and elegant fabrics. I always feel my best in EF.
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February 2019 by Susan
A bit expensive but good quality
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June 2018 by Mary Lou R.
I love the brand, been wearing it for years and this store brings all the things that I love. The space is clean, bright but not crammed with stuff. Unlike larger places like Nordstrom that sends you from floor to floor looking through racks and racks of items, the eileen fisher stores have a good range of clothes, all in one space, nicely arranged. And, best of all staff to answer questions, find your size and put it all in a dressing room. Another feature, the dressing room lights don't make me look like a candidate for embalming. And if they can't find the size or the item you are looking for they will happily search other stores for it- you know pleasant people who want to help- just how refreshing is that. And, of course, the clothes. The prices are not low and I am cheap but but the sales are great and the quality is outstanding. The design is fabulous and you can easily build a lovely closet of great pieces that work together. I am an eileen fisher addict and this particular store was an particularly good example of relaxed, pleasant, knowledgeable people with comfortable chairs for my gentleman friend.- Love it and I will be back.
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October 2017 by Susan H.
Love the classic and comfortable styles in EF! Maile at the Bridgeport Village Store is a great help in finding sizes and styles. She'll know what works for you and surprise you with just the right things!
