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July 2025 by Yosi Fischer
Sadly my room carpet smelled bad, and there were any more rooms available, so I bought air freshener and sprayed all over.
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July 2025 by craig mortensen
We've stayed at many Extended Stay America across the country, from Montana to Florida. This location in Tigard was so bad, that we immediately asked for a refund. The room was so dirty, couch was vinal with rips and tears, kitchen had a previous fire and was covered up, fridge was rusting on the outside edges and wasn't cold, bathroom had stains which were Debri of some sort. The floor in the bathroom had what appeared to be Feces from an animal. The two chairs/stools at the kitchen table legs were chewed on from a dog. This was the only Suite available. I've never seen an Extended stay America room for over $100 dollars a night, or ANY hotel room this bad.
I will never stay/book another Extended Stay America again. We found a best western 8 miles away, for less than money, much much cleaner with breakfast and a kitchen, laundry, pool, and a much better atmosphere. I didn't even stay in the room long enough to take pics. It was that bad.
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July 2025 by I S
Xavier is incredible! Absolutely OUTSTANDING customer service skills!
Extremely detailed and outgoing!
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July 2025 by Matty The Tooth
The worst hotel in Oregon by far no air conditioning and worst customer service I've ever experienced I would never recommend to even my enemy's.
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July 2025 by m lacey
Rooms absolutely trash no shower working the air conditioner does not.work this place is trash and a rip
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June 2025 by Valerie Nichols
The service here is amazing! The front desk staff are more than accommodating. We unexpectedly had to stay in a hotel for longer than anticipated and the staff are understanding and friendly. The beds aren't the most comfortable but for the price you can't beat it. Rooms have kitchenettes which makes it nice to feel more at home. They accommodated our pets as well!
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June 2025 by James Cody
I came into town to visit my grandchildren, when I arrived my reservation was lost somewhere in the computer. Cameron stepped in and was a great help. He was very professional in the way he walked that talk! He even helped me and my wife with my bags. Thank you extended stay. And thank you Cameron for the pleasant vacation.
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June 2025 by Jan Maurer
The manager and staff are fantastic! Will stay longer at this location. This management team has great ideas for location.
With this type of business, it's normally difficult to get a lot of improvements but this team, so worth the effort and trust. I hope that corporate helps to keep this team. They will grow this Extended Stay in Tigard, Oregon and make it the place to stay.
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June 2024 by Patti Riley
If you are looking for hospitality go somewhere the rooms are dirty staff are polite but don't do anything I have never stayed in a motel that refuses housekeeping I'm staying in the very back building and I'm expected to bring all my towels and sheets up I've had to supply all my own toiletries trash bags the laundry room dryer melted my baby's blanket and came out black chunks melted into it there was loose pills and a marshmallow under the bed so many ants I could not leave my coffee unattended it says it included breakfast cheap packaged food overall if you stay here keep your expectations low think cheap motel you'd be better off staying at a motel 6
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May 2024 by Corey Goennier
Rooms: The rooms are greatly worth the stay
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May 2024 by Heather Baylor
Horrible stay. The GM starts his Mustang with glass packs early in the morning or late at nights and blasts you straight out of bed.Had to use my own hair clips to hold the curtains up that were ripped down and falling off the rodFound a hair on the back of the toilet and on top of our disposable cups that we were supposed to use.Bathtub was chipped painted and sanded and re-chipped.Floor was sticky.They claimed to serve breakfast, but it’s actually just packaged muffins and coffee.They only clean every two weeks so we didn’t get clean sheets, towels, or floor in the seven days we stayed there. It was disgusting.Trash in open trash cans right outside our door. The squirrels loved it.Cleaning people parked their cleaning cart right outside our door and had a conversation for two hours.Cheapest bedding I’ve ever slept on felt like sandpaperDO NOT RECOMMEND.
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May 2024 by Jessi Paige
Hardworking friendly helpful staff, poor management. The manager threatened to kick me out, because I asked for weekly housekeeping. After a domestic issue, I had where I was threatened. Smokers at this locations were also a SERIOUS problem. The issue is rampant- & handled absolutely terribly. Had to call police at one point- because of people letting their dog run loose- while I was walking alone with my baby in my arms, and my dog on leash. Then the woman who had her dogs loose & aggressive- tried to tell staff I was the problem. Night staff barely exists- even if locked out, or in need of toilet paper. Maybe that has changed since.
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May 2024 by Mariah Cepi
Previous ratings were mixed about this location. I only stayed one week. I liked the upkeep with the landscape and trash bins every day. I give the location a 4 out of 5 since it is behind office buildings, giving a little more privacy to the area and less traffic. I also like the convenience of having fast food places and grocery stores within walking distance. I will say that there was a family there that, I'm sure has been there long term and their kids were always riding up and down the 2nd floor with their scooters so that was slightly annoying. It'd be nice if they would've been considerate of other guests. As for the room itself, it needs some major TLC. The air conditioning unit needs a deep clean from dust and odor and a filter replacement as it smells like mildew. The rooms are said to be smoke free, however the room smelled like cigarettes, bad breath, and B.O. The bed was slightly comfortable but for sure needs clean and new bed sheets and covers. It smelled like Febreez as if the housekeeper straightened up the bedding and sprayed instead of replacing the entire set. The bed also needs to be set on a different bed frame since the one in the room slides around when you lay on it. Lighting fixtures also need to be maintained as the dining table lighting went out and others had poor lighting. Curtains on the front window also need to be replaced and/or dusted as it was covered with dust and spider webs at the top. The curtains also need an adjustment with it not closing together all the way to allow full privacy and no gaps. The bathroom was okay and had no major concerns with the exception of one minor issue. The flush button for the toilet is inconvenient due to the extended sink counter over the flush button. There is very limited space for your hand to slide under the counter part to flush the toilet and the toilet seat lid also blocking access as well. The kitchenette had no issues as it was not used except for the microwave. The refrigerator was also in good working condition as it kept my food and drinks cold. Lastly, the room needed pest control as there was an ant problem. There were tons of small black ants in the bathroom and kitchen areas. Also a few silverfish insects here and there. The staff was okay. They were nice but could be more customer service friendly with greetings. I also noticed the lack of office presence as well.
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May 2024 by Cpanisa Music
Staff was great, friendly and courteous. Room was spacious and clean. My pet enjoyed his stay. I would stay here again for business.
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May 2024 by Terri Webster Schrandt
A great location in Tigard to spend a few days. Nestled within a business park surrounded by trees and quiet parking, the facility sits between I-5 and 217 and is surprisingly quiet. The suites are fine, we had a king. The kitchenette is adequate with a decent sized fridge/freezer, cupboard space and sink. The motel has kitchen things you can borrow including a small coffee maker, toaster, dish drainer and a set of dishes. Bring your own paper towels, dish soap and sponge.The negatives are:1. Floors have a sticky feel to them due to the cleaner they use. Wear slippers.2. Their "breakfast" is coffee and some instant oatmeal packets and packaged pastries.3. The extra fee of $25/day for pets seems excessively high considering no one comes in to sweep or vacuum.4. There were no folding luggage racks for our room which meant we had to keep our bags on the floor. Bring your own hangers too.Overall I recommend the place if you plan a few nights' stay.
