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March 2024 by Aj W.
This Firestone is legit. Customer service was actually unbelievable and Ben was genuine, kind, helpful, knowledgeable, and cool as heck. the technicians knew what they were doing, got to the problem quickly and I paid a super fair price. I would definitely recommend this to my friends and family and anyone that wants good service. thanks again Firestone for helping me out.
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February 2024 by Kassandra Lillian
Nicest staff and they do amazing work! I highly recommend this firestone location.
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February 2024 by Melissa M
Stands behind their products, and fantastic employees. When we bought the 4 tires, a fella with a ball cap helped us--an employee to be coveted by any business. Told him so. Today had a tire fixed--nail puncture. Gary was all over it, & got me out the door with a big smile and just really a nice guy. The owner apparently has a sense for people. Loved doing business with them. They treat EVERYONE just like this. Watch them. You'll be impressed.
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February 2024 by Mary Chabreck
My family has been coming to Firestone in Tigard for over a decade. We love the crew, esp. Greg and Ben. We can always count on great service, honest appraisals of what's going on with our vehicles and clear next steps. It's an easy decision to keep coming back.
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January 2024 by Taylor Finkas
Amazing service and ben at the Tigard location was extremely helpful and knowledgeable! Definitely will return. And fair prices to!
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January 2024 by John Wick
Service is good but can be better
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January 2024 by Selena Killeen
The store manager Greg has assembled a great team of techs. I have been coming to this shop since 1992 and plan on continuing.
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January 2024 by Amanda Merfeld
They went above and beyond with taking care of my vehicle, especially Ben. Incredible service and would recommend them to anyone. Very friendly staff and super helpful in explaining what was going on with my Jeep and how they could best assist. 10/10 service!
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December 2023 by Reel Peeling Addicts
I have brought my CRV into multiple Firestone locations and this by far is the best service and employees that have a clue on what they are doing. Greg in front and Billy in the service shop excel in customer service
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December 2023 by Dianna Enbody
Greg is awesome at customer service and very knowledgeable. Thank you for getting me in today early. I appreciate you all. Keep up the great work and customer service ? ? ??????????Dianna aka Lady Di
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December 2023 by Beth Olson
A month ago, I scheduled an oil change appointment. Today, showed up on time, was told to allow 2 hours, so killed time and checked back 2 hours later. Was told the car wasn’t even touched, but was “next”and would be at least another 2 hours.UNREAL WASTE OF TIME. They blamed their scheduling system for booking more appointments than they could handle. But still NO EXCUSE for telling me 2 hours at check in.Go across the street to FAST LANE Oil Change, who after I left Firestone, got it done for me in 15 minutes.
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December 2023 by Kaity Davis
I give this place a 5 start review. Every time I come in they give me such great service and are so helpful. Thank you Ben and Greg for taking good care of my vehicle's needs. I will definitely be coming back here each time for mechanical work!
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November 2023 by Derick
This place is pretty good and all the guys that work there are super friendly. This location isn’t over the top good, but they always seem to take care of me regardless of what’s happening. I’ve had a lot of issues with my car, some of which weren’t readily diagnosable. The guys that work there suggested that some of the issues could be benign and will go away, but they gave me advice on what to look out for in case it is a real issue. They wanted to save me money by not charging for labor and fees to pull apart the car if the issues are benign. Once my car started having some of the issues they mentioned, I brought it back in and they made the necessary fixes and my car started driving much better. They also never try to upsell me on things and are always upfront about things.
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November 2023 by Vijay Nair
Went there for an alignment and oil change. They charged me for the oil change and put the sticker on my windshield but did not actually change the oil or filter. Good thing I double checked. They offered me a free oil change in addition to actually completing this oil change, but I just took a refund. Not sure I want to see how badly they can mess up an actual oil change. They did the alignment and that was fine, for what it's worth.
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September 2023 by Amanda Overturf
I have had my Firestone line of credit for over 5 years, within that time my husband and I and my mother have been to multiple Firestone locations across multiple states with varying levels of Satisfaction, typically 3.5 stars or less however, after visiting the Tigard location I'd rate them 7 stars if possible. Our technician, Billy, is a professional through and through. In my past experiences with Firestone if my husband is not present they have a tendency to upsell unnecessary items. This time, I went to check in while my husband parked the car and I felt that I was treated with the utmost respect. Billy listened to my questions/concerns in their entirety, not cutting me off or assuming he knew what I was going to ask and not only answered with professionalisim and respect but in a way that I could understand without making me feel like a toddler. As I previously stated, I've been to my fair share of FS locations leaving with a less than satisfied experience however the Tigard location has me raving about them. I will not only talk up my experience today (09/21/23) but will recommend this location to friends, family and coworkers. Shout out to Billy and the other front desk gentlemen, it's incredibly obvious that y'all take pride in your job and the quality of each interaction. If the store manager reads this, these men deserve a raise! 7/5 Stars for sure!!!¹Services: Tires
