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April 2024 by Melyy Lomeli
I was here with my daughter she is 5 years old, and she has Autism. I was checking the clothes and my daughter was seen and touching a red sign that she got her attention and a lady who works in here with mess hair and an ugly piercing on her nose started screaming rude to my daughter and saying "DON'T TOUCH THE SIGN" Nikki you and this store need to be more compassive. Her name is Nikki.
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January 2024 by Jocy Fajardo
I like the Forever 21 in Clackamas better due to the bigger selection of clothes they sell, especially in their plus sized clothing
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December 2023 by Haydar Mohammad
Black Friday 50% everything. Sweater price tagged $24.99 when I checked out they charged me $18, I said well this ain't 50% otherwise I should pay $12.50, the two girls could not figure this out, I returned the item immediately. Why you lying to customers?
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November 2023 by Rachel Ruiz
Found perfect black dresses for my teen daughter band concert. Plus the service was excellent as well as the prices...
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August 2023 by Dariush Morid
This 5 star review is for Nikki because she truly cares
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August 2023 by Jessica M.
The staff at this location are extremely unwilling to help. On two occasions I would politely pull up the online store to reference what clothing I needed or have questions about, for them to shrug and tell me to figure it out myself. The changing room staff would give me attitude about wanting to try on more clothes if I found more things to try, even though I would never ask them to do more than take back what didn't fit (I spent about $100 that day so it wasn't like I was rejecting everything I tried on!!) That should've been the first red flag. The store is disorganized and hard to navigate; I wouldn't ask for help if I didn't truly need it, but every time I did I felt like I wasn't welcome. Their return policy is also shady to avoid accountability for their clothing being low quality with holes. Their prices are better online, don't be like me and struggle in the store only to find the item for 30% cheaper online. The prices aren't even that great for the quality of clothing you're receiving! I'm never going back to this location, if not the entire brand completely. AVOID THIS STORE!
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June 2023 by Debra Jones
Staff really tried to help, but we couldn't find a single pair of skinny leg high waisted black jeans or a plain white button down blouse for my daughter.
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January 2023 by Jonathan Sisley
Partner purchased a sweater that we removed the tags from and put in the wash to clean it before wearing the first time. The sweater completely fell apart to threads in the wash--something that has never happened to any of our other clothes!We understood that removing the tags and washing were against the return policy for the store, but hoped that there would be some help regarding an obviously defective product. The manager was entirely unhelpful and literally pointed to the store policy and claimed there was nothing she could do. It seems that defective products are no exception--buyer beware!
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October 2022 by Shylo Saragosa
Store feels outdated and worn, dusty old chandeliers (aesthetic for the 2010s but not anymore) chipped tile floors etc…tiny mens section, large selection of womens clothing and accessories. A good chunk of the sales floor is dedicated to womens clearance and sales apparel. Associates are not attentive at all but typical for a low price mall clothing retailer…all in all its an okay store. I prefer F21s Eugene and Pioneer locations as they seem new/updated and host larger mens sections.
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September 2022 by Barbara Joanne
I was looking for something specific. Two different sales ladies told me where to look and were sure they had the item, they never offered to show me the items or location. The store was dead, way more employees than customers. They were not rude, but definically not customer friendly.
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September 2022 by Lilla Walgraeve
I went into the store today to return a shirt my granddaughter never wore (tags still on and receipt provided). There was a manager and a sales person at the desk. The manager made me feel belittled at my request and wouldn't take back the item. I didn't appreciate her curt attitude.
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September 2022 by Al N.
I wouldn't recommend shopping here. They have rude customer service, bad return policies and bad quality clothing. The employees are the cherry on top, who seem to dislike customers and hate their job. Unless your okay with bad quality clothing that you are unable to return and tolerating rude employees and that's your thing, I would steer clear from this place and especially this location.
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July 2022 by Aesthetic Wannabe
Clean, Organized, has 2 floors and has a mens section located on the 2nd floor towards the middle. There's 1 sale section on each floor. The active wear should be located there too. (2nd floor.) Although there is NO Plus size section. There is jewelry located on the 1st floor and you should see it when you walk in. (Walk straight and take a right.) Purses/Bags are located on the top floor (2nd) where you could also see an UNUSED merchandise counter. Overall, great store. (The Employees are kinda unhelpful and not very welcoming.)
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December 2021 by Irazu Salgado
Went in yesterday in the morning walked for maybe 10 mins browsing the downstairs are no one greeted me nor asked me if I needed any help. I went upstairs and as I kept looking for things that I might like I came across a rack that had a red $15 sale while supplies last in this rack there were many coats in different sizes and different shades of colors I grabbed two and proceeded to go downstairs to pay Since I grab two coats I expecting to pay $30 when the cashier said $90 I told her that the coats were in a rack that said $15 while supplies last, and that they were many other coats just like the ones I picked. She then in a rude manner said No they’re $60 she did not want to honor the price even though they had them in the wrong rack with the wrong pricing. She only said she would have them change the sign.
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December 2021 by Keira Smith
Employees aren’t enforcing the mask mandate. People were walking around not wearing them and I and others around me mentioned it to employees and they said they couldn’t do anything because “it causes too much conflict”. Will not be coming back anytime soon, VERY disappointed.
