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April 2024 by Elise M.
Buyers beware! Home Depot bait and switch on their 0% interest for 2 years!!!!! If you don't get it in writing on your own copy don't buy! Last July I purchased a floor installation - my decision was based on the offer of 0% interest for 2 years for the purchase. After 6 months they began charging interest, and when I called to protest when I noticed they said it was too late to fix the problem because the 6 month promo was expired. I told them that they had made a mistake since the promo was 2 years, not 6 months. After 3 phone calls and 1 with a manager on 4/14 and 4/15, it was made clear that they just did not care to make it right. I paid off the balance, and am closing my credit card with them. Lowe's and Ace Hardware are now my go to destinations. Not sure why Home Depot posted that comment on today since my repeated attempts to get help from that customer service number have failed over and over. I tried again today (4/16) after seeing this comment - same result. Bye Home Depot!
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March 2024 by Landon P.
They had some inexperienced people show up that didn't speak English and they refused to even start the carpet install because there were a few small things I needed to put on the balcony. They want $400 to come back out and have me waiting all day. Lots of stress and I'm being scammed out of $3000 because they want to refund me only $1000. Total fucking scam and waste of time. Complain about how the carpets dirty and don't want to touch dirty carpet even though it's their job to replace it. They have you waiting all day for whenever it's convenient for them to show up if they even show up at all. I will probably have to sue this place to get my $3,000 back or may even lose my $3,000. The manager is rude and doesn't care.
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August 2023 by Anthony A.
Google saves the day! Typically the employee responsible of that specific aisle, does not know the answer or have a clue of what I am looking for or trying to find. Google and YouTube works great for figuring out how to install or what part I need. The best thing Home Depot has done in the last year is update their app. Now when the app opens it locates what store you're in and tells you what aisle the product is located. GREAT! I guess this is because the associates do not know where things are? The bad part of this store is the over tilt to self check out. The Military discount codle is not on the app so you do not need to verify with an employee. Pretty soon, we will only have two workers in the store...LMAO
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June 2023 by Bowen L.
The incompetent and deceitful management staff of Home Depot were by far the hardest part of building a deck. Every lumber order I have placed has been delivered with the wrong type or size of lumber. They keep leaving the lumber in my driveway and refuse to pick it up. It has been weeks and I have been denied access to my garage where my cars are. I was able to level the foundation of my deck, build the frame and attach joists in a few days, but it's been weeks that Home Depot has plugged up my driveway with random pieces of wood. They have state that they have "scheduled" multiple pick up dates, but as the dates come and go, no one ever comes. I have spoken with multiple "managers" and each one is more sorry than the last. They won't even refund the delivery fees for each order even though they don't deliver the items I've ordered. It is very clear that they do not care about your home projects just as much as they don't care about their job responsibilities.
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April 2023 by Nathan D.
Help on the floor at Home Depot is what it is... nothing exceptional. What does stand out is their tool rental department. Sometimes you don't have the right tool for the job. Instead of buying the tool it is so nice to be able to rent it. In my three trips to this department I found the customer service to be super helpful, no attitude, and a general zest for tools and your project. Cheers to those guys.
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December 2022 by Renee A.
We have been visiting this Home Depot store since we moved to Oregon. At first with a new house that needed a lot of work, we must have been in this store 3-5 times per week if not daily some months. As time has passed, this is still a favorite store we stop into regularly. Wether it be for Home tools like a variety of DeWalt products to purchasing small plants for my small winter, spring or summer garden; and purchasing even more plants since I've learned that I love gardens but I don't have a green thumb!' This store is a regular stop on the weekly to do list for small to large household items. It's a must for any homeowner!! Home Depot also had a great app you can for load to use to find exactly what you need in the store. Type in your product and it will not only direct you to the isle but the bin location as well. Sometimes we know the store better than the staff and they often ask if we want a job (with laughter)! I will be back, and back and back yet again!
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December 2022 by Emma W.
Thank you to Assistant Manager Mike and his employees Julie and Nancy. It took a bit to get to this place, but i have to leave a positive review because they all stepped up and fixed this situation. Back on 12/3 I had appliances delivered and had paid for install and cords. The delivery men did not "feel comfortable" with doing the installs. They said I would get refunded for the work they did not do. Later, I discovered they hadn't left the power cords for the dishwasher or range. Fast forward to 12/18, after a few phone conversations, being told my refund would process in 3-5 business days, then never happening, another phone call, which at the end revealed I needed to go in store for my refund because I used a debit card. In store, Nancy did her best to help, but said she needed to verify with the workers that the work had not been done (this supposedly had been done during the last phone call to customer service, but notes were not made). Nancy said she would call us Monday AM after she verified. She did her best in the situation, but it was still unresolved, even though she did have a plan to try, which was above and beyond compared to the last 3 people we had dealt with. At this point I was very frustrated. I called down to the store and got Mike, the assistant manager, who heard me out patiently, despite my frustration, and then promptly got to work making it right. He called me back 10minutes later and explained what he was doing to fix things. Then, a short time after that Julie called, completely up to speed, and said we could return to the store and the full refund could be processed today. My husband went down there and they gave the refund and made us whole. Thank you Mike and Julie, Nancy too! I hope your amazing customer service is seen and rewarded! Especially because there is a lot of folks that don't care about the customer experience. You three shine bright next to all of them!
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August 2022 by Don F.
Delivery team very poor customer service did not know what they were installing and said there would not be a warranty on hooking this up we paid for warranty so we refused the order and told him to take the machine back Will not use Home Depot ever again for appliances
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August 2022 by C B.
TERRIBLE CUSTOMER SERVICE We ordered a new workbench (almost $600, order #H4002-309009) from the Tigard Home Depot on August 1. We paid $79 extra for delivery and $20 on top of that to require a signature on delivery because we didn't want it left outside unattended. Delivery was scheduled for August 3 because the purchase was a gift and that was the gifting occasion. On August 2 we were notified that the delivery had been rescheduled for August 5. The explanation for this was that Tigard didn't have a built workbench so they had passed the order to another store, and that store didn't have a built one either so it went to still another store which couldn't deliver until August 5. The problem with this explanation is that the Tigard store where we bought the workbench had several sitting out on the floor. They are still there. So why is the store saying they didn't have one? We tried calling for a better explanation and to see if Home Depot could change the schedule back in order to not ruin the gift giving. After a lot of waiting on hold and being transferred, someone who claimed to be a manager said he could change the delivery to August 4, which was better at least, and also offered to drop the $99 in delivery fees. We accepted this offer and arranged our schedule to accommodate delivery on August 4. We also got an email confirming the changed date. But within about two hours we got another email changing the delivery back to Friday but now at an even later time. The item was delivered on August 5. Of course, no one asked for our signature but luckily we were home even though it wasn't during the delivery window. And of course, the $99 delivery fees have NOT been refunded. We do not recommend this business.
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July 2022 by suzy s.
NEVER go they Home Depot for any remodel big or small. None of their employees are educated on correct info for the questions you will have, they are not helpful and in fact will ruin the outcome of your project 98% of the time. The contractors they use are literally the bottom of the barrel. We have fooled ourselves numerous times thinking we will use them out of convenience but this last time was the last straw as we are now at least a month past our very simple make over due to their contractors, shotty materials and extreme lack of customer service, in fact they don't even answer their phones. Word to the wise go else where and if you don't be ready to stress, wait and add at LEAST 2-3 weeks on any simple home project. We have FINALLY learned our lesson and realize the quality is just not worth the convenience.
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July 2022 by Rebecca B.
Wanted a weed trimmer on wheels for my mom. Found one listed at Home Depot. Went to the store to look at it but was told it's only available online. I was told I could order it and if I had any issues, I could just return it at any store so I ordered it. It sat in the box until I was able to visit my mother who lives over 100 miles from me. When I was able to take it out, I put it together and it worked great for a little while (used for part of 1 day) but then would no longer start. I brought it back to Home Depot and they would not give me my money back saying I could only get store credit. This is bullshit. I have recently purchased over $4,000 of items from Home Depot but their policies and customer service is so horrible, I will never shop there again.
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June 2022 by Janine L.
Ken, Ken, Ken! Your service was exceptional. My child and I arrived at Home Depot and were blessed to have you assist us. We were so grateful for you expertise and setting us up with exactly the right drive, wood and advice! May you be recognized for your expertise and phenomenal customer service! Brad, Brad, Brad (in hardware)! My son and I returned to Home Depot a few days ago and you absolutely rescued us from buying the wrong hardware products and sett us up with exactly what we needed (and more). We will only be returning to the store between Wednesday and Sunday when we know you will be there! Thank you so much for going above and beyond to help my child and I, we are so grateful for you!
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June 2022 by Kevin O.
This review is for the Home Depot in Tigard but manager Madeline is the reason for the 5 stars. Madeline, you are amazing! We bought a grill from the Sherwood location and it was faulty. We used it twice and it never worked again. I called the manager on duty at the Sherwood location on June 22 and he told me that because it was past the acceptable time frame for return or exchange, that "there is absolutely nothing we can do to help you and we will not take it back." That didn't sound right to me so I immediately called the Tigard location and asked to speak to the manager. Madeline got on the phone and made things right. Home Depot should be proud of Madeline because she has undoubtedly increased the bottom line of her store by her actions with me and others and certainly with the residual sales from this review alone. Keep it up Maddy and you will accomplish whatever you desire in life.
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May 2022 by Lisa Ann H.
Home Depot is HUGE so this is my go-to location due to the visible and helpful staff keeping it organized & tidy. The staff at this location acknowledge AND make eye contact with customers, as well as walk with you to find an item (vs. pointing at the ceiling & saying/guessing an incoherent aisle # and disappearing.
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May 2022 by Paisley L.
Doesn't take Apple Pay. It's incredibly annoying when you forget your wallet in the car or at home and your last resort being Apple Pay. Also the employees at the customer service were really rude and obviously hated they're jobs.