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October 2023 by Kathy Leahy
Thank you for sending us such a great team of movers. The guys were so professional, worked tirelessly, and treated everything with such care. We really appreciate them. Moving out of state can be daunting, but your team made it a bit easier.
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September 2023 by Danielle G
If I could give a 0 rating I would. This company acted as the agent for my move with *****. It was the most painful moving experience I have ever had and I strongly warn anyone against using this company. I booked this shipment a month before the pick-up window, 6 weeks ahead of the final delivery date mentioned in the contract. They were unable to secure a driver. There was little to zero communication on my move; I had to continuously chase them for updates. They continued to give false updates; the final delivery dates they provided were outside of the contact dates, putting them in breach of contract. They added us to an internal communication email so we could clearly see the negligence and lack of effort on their part in attempting to secure a driver. No solutions were offered, no apologies were given, no refunds offered, a false \
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August 2023 by Rochelle Santiago
The crew that packed my belongings and move them were amazing! They were fast, yet careful, as they pack It was hot and we all were tired, but they made sure they safely got my furniture where I wanted it. I would recommend this company!
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March 2023 by David T.
Wonderful customer experience! Best moving experience ever. Price, professionalism, and customer care. Kit, Gene, and crew exceeded our expectations.
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March 2023 by Julie L.
Joshua and Joe moved me into ITS Global storage facility. They did a terrific job; usually I get 3 men to move my stuff. Then they meticulously vaulted my stuff themselves. Everyone at ITS Global has been lovely and helpful. So far it has been a pleasure doing business with them. Thank you Chris for your help with everything, Julie
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February 2023 by Ann McKinney
The employees were helpful, thoughtful and enjoyable to be around when I was going through a difficult move.
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January 2023 by Joanne Young
Its global was very helpful, they moved my entire house, stored all my belongings for 3 months and then delivered all my stuff to my new house. Friendly customer service people andthoughtful with putting down runners in the new house to keep the floor clean. A stressful time made not so stressful. Thanks for all your hard work.
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December 2022 by David W.
Worst move in 40 years (including 2 international moves). They grossly underestimated the amount to move, which resulted in the 2 trucks they sent being full while about 1,000lbs remained in our garage. To add insult to injury, back at the warehouse they determined the loads were too heavy and so unloaded the trucks of 4,000lbs of excess weight. This meant that rather than being with us at our destination by late morning, they actually showed up at 4:30pm, with just two guys to unload two trucks. The final 5,000lbs got delivered 5 days after the planned date. Meanwhile we had boxes of items we could do nothing with because the cabinets, bookcases, etc. were still at their warehouse.We understand that mistakes happen and that we would have to pay for the actual weight not the quoted weight, but what we were disappointed with was the company's lack of concern about the inconvenience caused and any thoughts about compensating us. The president of the company even told me there was nothing they could do. We were not in a strong position to negotiate since they had a third of our belongings in their warehouse.Finally, they agreed to waive the 3% credit card fees for the COD payments. Not only was this a paltry amount, but we were somewhat forced into paying by credit card because they only divulge the price hours before delivery and won't allow offloading until payment has been made.We had more things damaged in this move than all our other moves combined. Given our experience so far, we are not expecting the insurance claim to go well...
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November 2022 by John Kostov
I was super impressed with the care and quality that ITS had with our move from Oregon to Texas. I did a walkthrough with Evan about a month before our move date. He was very helpful, answered all of our questions and gave us a fair quote. He even was able to provide us with a little flexibility to get the delivery window we needed!Shane and Sarah helped to pack us up the day before our move, and the following day Shane was back with Brad in tow to load all of our boxes. They wrapped up our move quickly and with a good attitude even though it was raining!Bekins was not the cheapest quote we received but the transparency, honesty, and quality of the job along with the people are second to none. Any future moves we have we will be using them.Thanks again Evan, Shane, Sarah, and Brad!
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May 2022 by Leonard Robles
They are a top notch crew with great leadership. They were knowledgeable and informative and took care of all my needs. True professionals, I highly recommend them.
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August 2021 by Leah Spergel Cohen
Global relocation services stole our rare coffee table that has been in my family for 50 years. Buck was the name of the driver who stole it. They claimed since we can’t prove we ever owned the coffee table to begin with, they won’t reimburse us for it, or take any additional action. We showed them pictures from one week prior to our move with the table in the background, but they still refused to acknowledge we ever had a coffee table. Coincidentally, we saw the very same coffee table listed on eBay right after we moved. We filed a police report. Do not trust this company if you care about your belongings.
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July 2021 by Eli C.
ITS lost several items including an entire 4.5 foot vintage slate coffee table worth $1000. How is this possible? Also lost a box of clothing and broke other items. They didn't even acknowledge it had disappeared. The cross country move was done with two shipments and the first driver would not let me check off the items as they came of the truck told me the list was inaccurate and they frequently lost things. This company is unprofessional and f*%ing garbage. Stay away from ITS Global.
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June 2021 by Eli Cohen
They managed to lose a $1000 table. It just f*%#ING vanished. Also a box of clothes worth hundreds. Incompetent-stay away. Once they put your stuff in a warehouse with other clients there’s no telling what will actually make it to the final destination.
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April 2021 by Jenah Winkler
We got the honour of having Steve, Wendy and Dave move us today. They were extremely thorough and they made sure to ask about anything that they had questions about. They made sure that anything fragile was securely surrounded with protection.We really appreciate there patience with us Because they help just move to different houses back to back. They are great group of people with wonderful Personalities. They made sure to pack The couch last so we had a place to sit.They went through and checked all the furniture for wear tear and damages. If they found any they made sure to point out. They kept their cool and things got confusing and chaotic.When his mother's dog got injured and we had to Scout to emergency vet. They were kind enough to watch the house for us during that time.We got everyone one Pizza to celebrate all the hard work and the fact the Scout is going to be ok. Thank you all for being so awesome and personal. If I could I would give them a 10 star ?.
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April 2021 by Mitchell Winkler
They made our move to Florida a snap. They were on time and communicated during the whole process. I highly recommend this company.
