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January 2024 by Kristi Sweeney
Chris, Zach and the whole team went above and beyond to help me today. I appreciate all of you!!
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January 2024 by Eric Pebley
Manger complaining about working alone and had a bad attitude.Tried to charge me 110 bucks when I brought my own syn oil.Explained paid 55 before.More attitude.Went up the street to other JiffyLube and recieved service for 55 and was a pleasant experience.
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December 2023 by Miles Walker
. I went to this Tigard location at 15410 SW Pacific Hwy on October 17th. when I went there I asked them specifically to check to make sure I had no oil leaks, they made me wait inside so I didn’t get to see what they were doing but at the end of the visit, I was told that, “your car is fine, they are no problems with your oil and you have no oil leaks.” Then about 2 weeks later I get in my car and drive out of my apartment complex and go 10 mins down the road and my car just died. I pulled over and looked under the car and all the oil came out of my car. I’ve looked at my last 4 receipts and none of them have had any oil leak codes on them at all. I had one back in January of this year have a code but I got that checked out by mechanic and it was due to my valve cover gasket which I had replaced and no issues since then. So the last 4 visits there had no notation of oil leaks. This ticks me off because the car is a 2016 with 115k miles on it. The oil filter that is under the car is a jiffy lube one, because they have been the only ones to touch it in the last 2 years. I don’t have money for another car and I would like this one fixed and taken care of. It’s not fault this happened, jiffy lube screwed up by not tightening my oil filter tight enough. I will be taken my car to the dealership this week to find out a quote for an engine replacement. This week was the soonest appt they had.
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November 2023 by Sierra
The staff are very friendly and professional. Overall really nice guys. However I am unsure if this is a company policy or just this location but I was very taken aback at the price gouging. When I first pulled up I said I wanted a synthetic blend and they said no problem. However once I was in the bay I was told that with my 2017 Subaru Outback I could only do top tier full synthetic oil. The quoted price went from $70ish up to $120. When I asked about getting a synthetic blend I was told that they would not recommend it. When I mentioned that is what I usually get they they said well we could do the blend but then we be would not be able to insure the oil change today if something were to happen. I thanked them for their time and headed over to valvoline who did the synthetic blend no problem and filled air in my tires for $66.00 total. Jiffy lube is nice, but if you want to save some money I’d go somewhere else.
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October 2023 by Ram Vital Pilla
Great job, Jiffy Lube. I went on a Sunday for an oil change and there was only one person(I guess it’s Vincent) doing all the stuff with INCREDIBLE PATIENCE. He thoroughly explained of what the issue and helped me walk through what is required rather selling services. Will go back again next time.
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September 2023 by April T.
Came in to get a fluid check, (I had been smelling hot coolant :( ). He checked everything out and informed me of my options, helped me understand what was going on, and gave me some tips on how to help keep my vehicle on the road. I was very impressed. He was so kind and honest, it made it the best experience I have had with a mechanic and he really made my day. Thanks again Elijah :)
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June 2023 by Jay Henry
Great experience, professional and polite employees who know what really needs to be done. I bring all my cars here.JayService: Oil change
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May 2023 by Bertha Estrada
Nathan the General Manager was super friendly and HONEST. I came in for an oil change and he could’ve just given me what I asked for. Instead he advised me that it really wasn’t necessary yet. My oil was full and clean. I appreciate that and will definitely be coming back for all my oil change needs in the future. Honesty goes a long way, thank you Nathan ??
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May 2023 by Brian Keene
Nathan is an amazing GM!Stopped in today with my weekend cruiser SUV for a yearly oil change. After checking oil and refilling fluids, Nathan stopped in and mentioned that my high mileage oil was still in good shape. I explained I wanted to make sure it was good for a couple of trips this summer, and he assured me that everything looked good, but I should think about tires before winter. I drove out at ease, and without an unnecessary oil change.Thank you, I will happily come back next time around.
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April 2023 by Dave R.
Went to get oil change and tire rotation at the King City location. Oil change went fine and was completed. There were 2-3 employees working at the time. When the service was finished he told me he charged me for tire rotation ($25) but told me he was not able to complete the rotation because they don't have any lifts at that location. I was told to go to the Lake Oswego location and they would take care of the tire rotation, which is another stop and another inconvenience. I went to the Lake Oswego location and they were puzzled why they couldn't get it done. Employee there said they have lifts at the King City location but they are lazy. He also said that the employee in King City formerly worked at the Lake Oswego location but was transferred because they had "problems" with him. The employee at the Lake Oswego location was professional and kindly offered to rotate the tires for me, even though he was the only employee at that location on that day. If there was formerly "problems" with an employee at one location I would think transferring would not be the solution. It is more of a training or disciplinary issue. This is not necessarily the employee's fault but management for not training or having the employee's performance. So sad because I don't intend to come back to Jiffy Lube anymore. My previous experience was much more positive but too bad a bad apple can ruin service. Fast Lane Oil Change is way better and have been going there for years. Only had to go to Jiffy Lube because it is a company car.
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March 2023 by Mila
My husband's truck showed low engine oil when I was on the way to work. I stopped at Jiffy Lube in Tigard, two young guys added a quarter of oil, and explained to me that it's OK cause truck just running high, it has 1,000 miles to oil change. It took them literally 3 minutes (though, I was the only customer), but most awesomely - they did NOT CHARGE me anything!!! HIGH FIVE! I wasn't even late to work as I thought I'd be!
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March 2023 by Stacy P.
I just want to say how Nice & considerate the guys are that work here! My elderly mom came in with the check engine light - which I assumed was saying an oil change was needed - they ran a test & she didn't need that but had another minor issue. I went there today (not knowing my mom's story) & was so surprised & happy to see how kind & patient they were with an elderly woman. I hope these guys get some kind of knowledgement for their excellent service. Thanks you guys! You are appreciated!
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February 2023 by Alim Alim
My husband's truck showed low engine oil when I was on the way to work. I stopped at Jiffy Lube in Tigard, two young guys added a quarter of oil, and explained to me that it's OK cause truck just running high, it has 1,000 miles to oil change. It took them literally 3 minutes (though, I was the only customer), but most awesomely - they did NOT CHARGE me anything!!! HIGH FIVE! I wasn't even late to work as I thought I'd be!
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February 2023 by Connie Mc
Tanner was very helpful and courteous, and actually gave me guidance on the type of oil being used in my car, which will actually enable me to go further without an oil change. The prior Jiffy Lube locale had incorrectly noted the mileage, which would have resulted in my returning sooner than necessary. This location is a bit farther for me, but it's the one I will return to in the future.Service: Oil change
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February 2023 by Tim Songe
I bought a car off craigslist around a month ago so I took it to jiffy lube to get the oil changed and have the fluids checked. I even got the wiper blades changed as well as the air filter. William and Tanner did a great job! Thanks!
