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October 2023 by Steve Kerstulovich
We had bought a Love Seat and Recliner set from JR Furniture back at the end 2021. During 2022 the Recliner back broke and the Recliners level broke all within a week of each other. We had purchased a lifetime warranty on the mechanical and material of the the merchandise. It was a hassle to get someone out to fix both issues, plus it took months. Recently the level on the recliner broke. When calling them for a repair it was " well these were purchased in 2021 there are not parts for them" I will have my boss call you back later. A Quick search on Amazon we found the parts ( Ordered Multiple) Due to it braking often, We had it fixed in 20 mins. ...Be careful with the customer service and the quality of the product.
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October 2023 by Vision Sound
Very pushy salespeople; told them we were just looking and not ready to spend any money that visit. Literally followed us around the store asking the same question over and over; what can we do to get you to place a deposit on it today?When asking them about the price of something; well you know, cash talks, let’s talk about putting down a deposit.NOT the shopping experience I was hoping for.Found a lot of the Ashley furniture they sell on Amazon for hundreds of dollars less.Save your money, Mor Furniture is Tigard its way more professional.
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October 2023 by Annie Meyer
Esai was wonderful. We told him what we were looking for, and he let us roam. He quickly provided us with a measuring tape when we asked and was knowledgeable when we had questions.We got the dresser we came for with a delivery just days away, and I found the table I've been hunting for, and he ordered that for us as well. All in all, it was a very pleasant time.
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September 2023 by Sane Pro
Bought an expensive leather set. One arm rest came punctured and called many times and they said they will order one and call Me back and never called. It's been weeks. I will dispute it with their bank and also don't recommend anyone shopping there. They promised to fix any issues once we got the furniture and I called them the same day and nobody seemed to care. Very very bad customer service. Shop at Mor Furniture instead.
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August 2023 by Angelina Jennings
I’m so disappointed! I purchased a expensive living room set with extended warranty and the first few days of having it one of the chairs was damaged when first using. I took pictures and emailed to Hillsboro store, found out after over nearly 2 months that they are closed so contacted Tigard and this is a HUGE issue. I have called hundreds of times they claim someone came to my house and saw the chair and ordered the part, NO ONE CAME! Then it’s been another 6 months and I call and call and call the manager never answers I’m at the point of getting legal assistance because they have not once honored the agreement and I’m still waiting for my chair to be fixed. Go elsewhere folks save your self the stress this company is not loyal and honest.
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August 2023 by Mariah Ash
I was incredibly pleased with my experience at JR Furniture. Penny and Anna were both an amazing help — they were both incredibly kind, thorough, and accommodating in their approach. I never felt overwhelmed or suffocated by their presence as we browsed (which is always a huge plus), but they were quick to locate and ready to answer any questions we had. I will definitely recommend JR to other friends looking for a quality, inexpensive, but classy piece. Thanks again, ladies!!!
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July 2023 by Cathy R
I really love my furniture. The first time I went I found what I wanted but the couch was too big to fit in my building . The second time I found something smaller but I LOVE it! Juan and Eduardo went above and beyond in delivering and setting it up! Thank you!
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May 2023 by Ha Ha
The Hillsboro store was closed because the staff was rude and customers did not buy due to this. Read the reviews! Now the staff is at this store!
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April 2023 by Justin L.
If I could give negative stars I would. Furniture (couch is falling apart after two months). Owner is very argumentative and won't stand by their product. Try and find every reason to not replace. Also treats women like second class citizens. Kept telling my wife to "calm down" when she was as talking to him, and she was not even getting excited. BUYER BEWARE!!DO NOT BUY FROM THEM!!!
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February 2023 by D.D Vergara
I was supposed to get a refund 2 weeks ago. I have yet to see it. Do not buy anything here. If you buy with a debit card they do not credit you back. You get a mailed check that never comes. I've called and keep getting the run around they do not give out corporates phone number or email. Buyer beware.***update**3 weeks now still no refund. It was "sent" but I was never provided any kind of tracking. I guess I'm out nearly $2,000. Save yourself the trouble!!
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February 2023 by Alice Chan
Great store, shop local. Nice selection, kind and considerate staff.
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December 2022 by Rebecca Burke
Salesman was very helpful and not pushy, he left us alone to look and was available for any questions or help we needed. We felt comfortable and not rushed.
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October 2022 by Mike B.
we were shopping for a lamp and saw one at this store, was marked for sale at 229.00 but when they saw we were serious about buying they told us it was mis-priced and was actually 609.00! The. They said they would make us a "deal" for $409, so of course we proceeded out the door. Cannot believe we experienced this so close to our home here in Tigard! THIS COMPANY SHOULD GO OUT OF BUSINESS AND LET MORE HONEST PEOPLE IN THE FURNITURE BUSINESS TAKE OVER!!! And its no wonder there were 0 other customers in the store. Please close your store here JR Furniture, go somewhere else.
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September 2022 by Jana Gardiner
Great store! Rob was extremely helpful, and very nice!
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July 2022 by Brittney C.
My husband and I sent to Jr Furniture. BIG MISTAKE. I told the manager I was writing a review and he tried to tell me what to write on my review that I am writing. What a clown... We ordered a dresser and mirror and payed all up front. The first time it came in it was damaged in three places, dent on top, bottom drawer wouldn't open, and there was a big gash in the back. Had them take it back. The second time it was damaged in two places. The top and bottom drawer wouldn't open. Called to get our money back to look for another dresser elsewhere and they won't do it so now we are stuck with the POS that's coming and can't get our money back for something. Not good business. Will never go there again. Please don't waist your money.
