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November 2025 by Jenny Hernandez
The manager failed to mention that there was a gift with a $135 purchase. Yet, another employee came by and mentioned it. Then the manager refused to wrap the gifts. We bought 5 gift boxes. The manager stated that L’Octane didn’t do that for years! Which isn’t true. Then, she stated she was busy and didn’t have time. Finally, she stated she’d gives us the paper to do it somewhere else?
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July 2025 by Darla Davenport-Powell
Exceptional service and products at L'Occitane Washington Square! The team here truly goes above and beyond with their customer service. I was fortunate enough to win one of their raffles over the weekend and received an amazing gift box with shea hand cream, foaming bath liquid, lavender hand cream, ultra rich body cream, eye contour cream, and ProActive youth skincare samples. Special shoutout to Daisy, Layla, and Joanna - they made the experience even more special. The products are incredible, and the team's knowledge and warmth really set this location apart!
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June 2025 by Kaylyn Richardson
Such a welcoming place! Daisy was so helpful and patient and explained everything so clearly.
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March 2025 by Lissette Lira Beltran
The hand cream smells and feels amazing! However, there was a coffee left on the counter which I ignored. One of the workers, I believe her name is Layla on my receipt, seemed to be keeping an eye on myself and my friend as we were looking. When I went to checkout, she told me to “not forget my coffee.” I told her it wasn’t mine or my friends. She just looked at me and said “Oh. Okay then,” in a condescending tone. She didn’t apologize and just kept looking at my friend afterwards who was on the phone with her family. My friend and I are women of color but I’m not sure if that had anything to do with how she was with us.
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December 2024 by Alvaro Fernandez
Terrible customer care. You should hire new employees. Fire Angie right now.
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December 2024 by Hawra Alali
Worst customer service they didn’t wanna give us bags , we got a Christmas gift for our family members
We pay $144 and we ask for 4 small bags and they said no
other than that, they’re so so rude and they don’t care about their customers I will never go back to them
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June 2024 by Daylean.23
So I live far away in a small town and needed help finding the product I was searching for and I think her name was Joanna, she was beyond helpful and sweet, she also let me know I can call the store to order what I want to get shipped right to me =)
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March 2024 by Rocky Balboa
TERRIBLE EXPERIENCE! I've encountered the most snobby, racist and extremely rude OLD lady employee at the Washington Square location. Do NOT go there if you are new to the store, are of ethnic background, not want to be profiled or belittled! Shame on the entire staff that works there for allowing such childish behavior. DISGUSTING!
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March 2024 by Stella White
TERRIBLE EXPERIENCE! I've encountered the most snobby, racist and extremely rude OLD lady employee at the Washington Square location. Do NOT go there if you are new to the store, are of ethnic background, not want to be profiled or belittled! Shame on the entire staff that works there for allowing such childish behavior. DISGUSTING!
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October 2023 by Y O
I asked the manager which items are their original and manager scoffed or laughed. The employee i was talking to asked what I meant and I said, the ones you have had for a long time, original l’occitane products. Lotion i got smelled great for about five minutes but doesn’t last long. Smells just like bath and body.
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July 2023 by Sena G.
I came into the store late Sunday afternoon. No other customer inside but me. I was looking for something similar to Burt's Bees. The lady who I talked to was not helpful and visibly upset by my question. I give them 2-stars because they had a nice looking layout of store. I think if I was a woman, she would have been more empathetic.Side note, the store is open on Sunday, even though on Yelp it displayed closed.
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July 2023 by ISLAM PRO
My wife bought a hand lotion for me and I loved it.
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March 2023 by Silvercreek Operations
I have been shopping here for years. Today I came in to re buy a few if my stables. The absolute worst CS I have ever received there. Ennis was rude and Argumentative . Not helpful at all. Anyways. Next time I'll go on line, but They still have the best handcream!!
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December 2022 by Janet Ngo
There was very very bad customer service from the store manager, she should stay home if her friend pass away and don’t bring unhappy face to work place.
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December 2022 by Sammi Walker
Wonderful products, wonderful service, wonderful staff! ?????
