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April 2024 by Raina C
I've loved Lush products for many years and happened to be in town so thought I'd pick up some products. The people working were very engaging and friendly however they didn't seem to get the hint that their conversation was actually distracting me from shopping. I told them I'd let them know if I needed help, hoping this would allow me to shop in peace. It didn't, so I ended up just grabbing one item instead of leisurely shopping and purchasing more items. Great store, great people, just some food for thought as there are a lot of people who like to shop unbothered.
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March 2024 by Trevor Robertson
Imagen is one our favorite worker!! She very friendly and sign language to communicate with us. Also, she did offer us to free sample for hand wash. Imagen is a Lush manager!! I definitely would love to come back!!! Thank you Imagen!
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March 2024 by Jace Wheatley
Celebrating St. Patty's with the Lush staff at Washington Square!!
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March 2024 by Ashley Dasilva
Impeccable customer service and selection. We were greeted by smiling employees who were eager to help. Josie was amazing, her recommendations were great. We will definitely return the next time we’re in town.
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February 2024 by Karen Garcia
I stopped by this weekend to pick up a new body wash and was assisted by Josie, who was lovely and extremely helpful. She knew exactly what to suggest considering my taste and was delightful to interact with from beginning to end. Thank you!
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January 2024 by Hayly-kay Kreider
I was helped by a really nice lady called Marcy she was vary kind and actually one of the best employees I have ever met she helped me pick out 3 really nice hair care products to!
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January 2024 by Dawn Rosiejka
Lush is an experience. The staff are friendly and knowledgeable, however I find the store overwhelming.... it's A LOT of smells. I appreciate their products and but as gifts for several people on my list, but it isn't my favorite shopping experience because it sets off a headache.
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January 2024 by Dennis Mackey
Lu Lu so very helpful and great costumer service . She is a keeper !!!
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January 2024 by lucila maria
the workers are extremely attractive and have good vibes
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December 2023 by Kyle King
Did not expect this to be my favorite store in the mall. It's so cool how any employee can show you in store how any product works that they sell. There is a variety of smells and products so I never felt like there wasn't something for me. I've never felt so in touch with my own personal self-care, I also smell great and that's a plus for sure.
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December 2023 by Kurt Hendrickson
I've been shopping at lunch for years but it is it just me or are the bars of soap getting smaller
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December 2023 by Rik Webster
Though they did move in the mall, they moved to a larger store. So more room to browse.
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December 2023 by Scott Murdock
Last week I went into Lush at Washington Square with my daughter and granddaughter. We spent maybe 20 minutes in the store and when we walked out, my daughter and I looked at each other and both said the same thing. The customer service in Lush was above and beyond anything either of us had experienced in quite a long time. Everywhere we went in the store there was an employee with a smile on their face and a positive attitude. They were never pushy, but very knowledgeable and were always there if we had questions. Today I went back, and the visit was even better. Every employee is professional, courteous and always helpful. The manager Hailey, and the assistant manager Imagen were amazing. It is obvious they believe in their products, and they care about all of their customers. The fact that they have trained a crew of seasonal employees to that level of proficiency is impressive. Oh, and I was able to get much of my Christmas shopping done while I was there. Great job!!
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December 2023 by Dianah DeuPree
Mallorie is absolutely amazing! She read the look on my face and instantly went into personal shopper mode. She helped me pick out the most perfect gift. She made the best recommendations while listening to my requests. Best experience ever. She even threw in a couple of goodies for me to try. Next time you go, ask for Mallorie!!!!
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November 2023 by Andrew Chilcote
Lulu helped me pick out the perfect stocking stuffer for a goth themed Christmas stocking. They took their time recommending different products in a variety of scents and was overall very helpful
