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June 2025 by Shawn Brz
Azi was fantastic—very professional and incredibly helpful. She made us feel comfortable and well taken care of throughout the entire process. Her customer service truly stood out, and we’re grateful for her support. Thank you so much Azi and Macy's Furniture.
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May 2025 by Stephen Martinez
Not impressed with the shipping. Ordered in early April. They said it was going to be delivered 5/18. Then I had to call Macys to check about delivery times; only to be informed now the shipment was going to be even more late in mid June. Very disappointed
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May 2025 by Ashley Rose
The employees are very professional and are present just the right amount. Very helpful, knowledgeable, and friendly. After going to multiple furniture stores, I was happy to find the exact couch I was looking for at this location. They carry a large selection and a variety of price points for all your furniture needs. Highly recommended stopping in here if you are in need of new furniture. Thanks again to the wonderful sales woman who stayed late tonight to help finish my sale!
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April 2025 by Rik Webster
A lot of excellent furniture to view and try out. Kind sales people
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March 2025 by Razvan Mihailescu
Had an awesome experience at this store. Wonderful service. High quality products. Clean store and location. Azi, our sales person, was absolutely amazing. So professional and personable. She made the entire process so easy from start to finish. Best furniture store experience I've ever had when compared to other stores I've visited! 150% recommend this store location!
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January 2025 by Mignonne Aquino
Very welcoming staff, who are knowledgeable, and patient. They were so helpful I will be sure to return.
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November 2024 by Destiny Boyer
We were told a price, then went home to measure to make sure the couch would fit, and drove back to place the order. When we were placing the order, it was about $400 more than we were originally told. When we asked why, the customer service rep was no help and rude. I called the store manager the next morning and she was no help as well. Overall poor experience and were not told the truth about the prices.
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September 2024 by Jason Bock
Won’t shop here anymore. Sadly this used to be a decent place to shop but if you ever have to return anything they make it extremely complicated, unclear, have inconsistent messages from different employees and a complete hassle to the customer. They also try and hit you with restock fees now without letting you know this beforehand. Save yourself some headaches. Go elsewhere
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September 2024 by Marissa Yuhas
I never leave negative reviews but after waiting 5 months for our loveseat to come in which it came in late. We set our delivery date and then macys canceled it. The reps continued to say it was never scheduled. I forwarded the delivery email with confirmation and they continued to say this was not possible and the date is now unavailable and that it would need to be pushed out even farther.
After waiting a month longer then anticipated to have our schedules planned and set around the delivery and them cancel it is extremely frustrating.
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August 2024 by Diane D
The purchase from down under (and I don't mean Australia!) from beginning to end.
Purchase took 2 hours to complete at the register with clerk making numerous phone calls to different Macy's people and getting different instructions and call transfers.
Delivery took 9 weeks.
They canceled my scheduled delivery date without even notifying me! I found out only because I called to ask for my 2 hour window. Shocked to hear it was canceled and I had to reschedule a new date. No explanation. When sofa finally came, the workmanship was so shoddy I had to refuse to accept it. I had waited 3 very long months only to be utterly disappointed in the sofa. The model on their showroom floor is perfect, but what they actually delivered was so flawed. No quality control whatsoever: unevenly cut foam filled cushion, crumpled fabric on arm, crooked seams. (Made in China, not USA.) And to boot, my refund will take Macy's 4 weeks to process!! Huh?? I am so disgusted with Macy's Furniture. They lack any process and procedures control, any quality control, and any modicum of customer care.
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July 2024 by Coval
The furniture is (expensive) cheap MDF junk. The employees are rude and unhelpful. I won't waste my time going here again.
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July 2024 by Rob Beers
Great merchandise. Superb and knowledgeable service from Denise.
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July 2024 by M Mayo
Nice furniture but not what I was looking for today.
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June 2024 by Jaimi Trunick
This is a review for Christian Jett at Macy’s Furniture. He was everything I could have asked for in a furniture sales person: attentive but relaxed, efficient, knowledgeable, friendly and overall helpful. Thank you for making our visit to Macy’s really positive!
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May 2024 by SUMI KIM
I tell everyone around me about this worst experience. Also, please do not go to Macy's Furniture Gallery. A clerk named Azi said, “If you just want to look around, go to Macy’s regular store or Target,” and pointed to the door and told me to leave. It was very unpleasant
