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November 2023 by Melody Knox
My husband and I got all the help we needed and then some with our mattress buying experience. I don't look it on the surface, but I have severe spinal degeneration and a litany of other problems that make mattress buying a nightmare. I was so stressed out and overwhelmed with options-- I honestly don't even remember how I found myself at a mattress firm, but thank goodness I did.Nate was so understanding of my injuries and patient with my endless anxious questions for literal hours while we bellyached over which bed to buy. The one we ended up buying (back in July) didn't work out. I had slept on it for 90 days to give it a really fair shake, but I was having trouble staying asleep and getting the support I needed. It was a really great quality mattress and there were things I really liked about it, but it just wasn't working. I was back to being stressed out over my uncooperative body, but Nate was there again to say "I gotchu."We went back to the drawing board and found another mattress that I had never even heard of, but it came with Nate's personal recommendation and I knew I could trust it. We've only had it for 4 days at this point, but for the first time in months, I'm sleeping through the night and don't feel like I'm going to fall asleep at work. Worth its weight in gold! And for someone like me who can't just go pick out the most comfortable mattress in the store because of my medical needs, and who is working class and doesn't have money to burn on the wrong mattress, it made all the difference in the world to have someone who understood and took seriously all of my needs. (I'm so envious of the people who can say "whatever, just throw it in the guest room," or "I didn't like this mattress, give it to cousin Jimmy.")Nate is honest to a fault, an unfortunate rarity in this world that needs to be acknowledged and celebrated. I would say we'll definitely be back, but I know we're not going to need a new bed for a long time. Maybe if I ever need a new pillow or some nice sheets, I know where I'll be going.
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November 2023 by Peggy K
Really excited for our new bed to arrive. Had a good experience with our sales representative he was very engaged in helping us make the right choice and gave us a great deal without blowing our budget.
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November 2023 by Tylor Jenson
Nathan did a wonderful time trading care of us. We were so happy that we got the opportunity to work with him to purchase our new mattress and bed.frame
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October 2023 by Austin Goergen
Alan was awesome! He found us what we wanted within our budget, and even helped us learn a little more about different mattress technologies. Highly recommend shopping here.
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September 2023 by Audrey Collins
Great place to go whether you know what you want or have no idea! We went in thinking we were just going to learn more about what we were looking for and see what options we had. Ended up getting a screaming deal on a split king! Way beyond what we thought we could afford, but Alan worked with us every step of the way and found an option that we could swing. Shhh don't tell him this but we even walked next door to the Bed Mart to see what deals they could offer us and it was nowhere near what Alan had found. We walked right back over and told him he had a deal! Really nice guy and extremely helpful. We're so grateful for what he helped us accomplish.
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September 2023 by Megan Davis
Mattress Firm employees are amazing! I went to 3 different Mattress Firm locations in my search for my new mattress. At every store the staff was friendly, knowledgeable and patient. They did a wonderful job of listening to my needs and helping me narrow down my choices. I found out that they work on commission and yet they still put the customer first. It was a no pressure buying experience at every location. I ended up buying not only a Mattress for myself but a quality mattress for my teenage son as well. Alan and Centria are amazing! Thank you so much!
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August 2023 by Stephanie Quilityis_notaword
I have taken my kids to buy mattresses; two different transactions in the last 6 months. I appreciate the up front and easy transaction this location has offered. The prices and products listed online are seamlessly mirrored at the store. The clerks are amazing at listening and helping with products we came into the store to get. The offer options but don't pressure the situation
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August 2023 by Kaitlyn E
First time Mattress Firm experience (or any big mattress store) and wow did we get lucky! Nathan was an absolute rockstar. Zero pressure, but full of knowledge and personal experience to assist us in making a decision. He made us feel super comfortable while we talked through cost/financing, we didn’t feel rushed, and we left feeling confident in our purchase! Who knew mattress shopping could actually be enjoyable ?.Thanks Nathan! 10/10
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August 2023 by Robin W. Halton
Wow - BIG thank you to Nate! He is knowledgeable, personable, and one heck of a salesman. Eugene from the delivery team was an absolute delight. Everyone’s clear communication and friendliness did not go un-noticed.
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August 2023 by Virginia Divers
Nathan was a great help finding me the best bed for me and my family. He spent hours with me and provided me me information In choosing the new bed. Can’t wait to receive my beds!
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July 2023 by Monica Rodrigues
Okay, today my friend received her brand new adjustable bed frame, and the remote plastic protective shield looks like this... my question:Does the remote protective plastic shield look new or old?Not cool!!I was told that it's normal to look like that?????☹️?
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July 2023 by Spencer Petrauski
Great service team, knowledgeable and very professional. Definitely great salesman as well, but that’s exactly what I’d expect.
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July 2023 by Stephanie Akers Cohen
My husband and I are both back and side sleepers. He prefers something firmer than I so finding a mattress that works for both of us is a challenge. We were given the opportunity to try a lot of mattresses at several price points with no pressure to purchase. Alan was very knowledgeable and worked with us to get everything we needed and wanted … including next day delivery. We are looking forward to a good night’s sleep .
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June 2023 by Kelly Robinson
Had an amazing experience! We were buying a bed for our daughter for the first time and our salesman helped us so much and was so knowledgeable! Would absolutely go back and buy our next bed from there! Next day delivery and a ton of selection at good prices!
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April 2023 by Joey Berchtold
Excellent service from the moment we walked into store. William greeted us, took the time to listen to our needs, then evaluated and presented various options for us to choose from. We tested the various types of mattresses that met our criteria and chose the one that met our needs. Very professional,Well informed and pleasant!! A greatExperience start to finish.!!!Don and Joey.
