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February 2024 by Alexandra Wright
I went to get the dark grey sweatpants and they couldn’t get the white thing off so they got a diff pair but another worker got the light grey instead of dark so I said that wasn’t the right color she goes back and gets ligh grey again and as I’m walking out I noticed and so my friend goes back and the female worker is yelling at my friend saying I wanted the light grey when she wasn’t even there finally the guy worker said I wanted the dark grey horrible experience and while we wanted the dressing room they where just having a convo
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February 2024 by Livvy Headley
After checking out my item today, I asked for a bag when not offered one. The employee said back, “we don’t have a bag”. I was super confused after she said that and wondered if that were true. I proceeded to check out and my friend pointed out after I got out of line all the bags they had! THE GIRL STRAIGHT UP LIED LOL!! I had then asked again. So y’all don’t have any bags? She replied saying, “ we do but you have to purchase a certain amount for a bag”. Girl bye! Sooo y’all just want me to walk out with my item and walk around other store’s thinking I’m stealing now because y’all don’t “provide bags”!!! Mind you I’m a black women lmao… HELL NAH! Never going back again. Horrible customer service. Everyone of those employees looked like they didn’t give a damn about the customers. Super weird experience!
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January 2024 by Al Potter
I would give ZERO stars if possible. Horrible online customer service. I’m possible to edit any order after it is placed online. I accidentally sent my package to the wrong address and they make it impossible to redirect or change anything about your order. PacSun is terrible
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December 2023 by Emma R.
If I could give this place no starts I would. The curly haired manager was so rude when we tried to return a pair of pants from Christmas. Was so rude about returning it and told me "to have a day I deserve". Will never be shopping here ever again..
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December 2023 by Anthony W.
rude manager "issac". has a bad attitude and doesn't seem professional. doesn't help customers and creates conflict.
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September 2023 by Babe
9/5/23 the employees (2 girls one guy) were legit just making TikTok’s and taking photos. One of the employees started yelling about a kid crying and started to mock them, and they were putting out clothes in the wrong sections that didn’t apply with the discount and it was all just very confusing. Honestly the worst experience I’ve had at this store.
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August 2023 by Mw C.
We came here today and my daughter was able to find two tops. Relaxing experience after our horrible experience in Sephora.
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August 2023 by Lexi B.
The costumer service here is so awful I would not recommend going in. Employees will walk right into and not apologize. This happened more than one time while I was there. The service is so bad it makes me not want to ever buy anything here because everyone is just so rude.
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July 2023 by Tyhler W.
Having gone in there several times over the years each time I feel unwelcome. Staff are folding clothes and just stare at me while I shop or are just behind the register. Something more like Zumiez would be nice.
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July 2023 by Elaina P.
I came on a Sunday morning and every employee who was working today was the worst retail employee I've literally ever come across and I work retail. Their website reflected having a ton of a certain brand in stock at this location but I couldn't find them. It was not busy, I was one of five customers, and not one employee offered to help out after every single one of them looked at me and noticed I was looking for something. I had to ask THREE of these employees for help and none of them had any idea where the products I was looking for were and did not even try to help me look around or check their inventory if anything was in stock. One girl said "it would be over in branding" as if I'd know where that was? Really frustrating, someone needs to give these teenagers TRAINING.
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July 2023 by Alison S.
Great customer service. Yency, the assistant manger, went above and beyond helping my daughter find cute, flattering short. We were exchanging items bought online and she went in the back to grab a few different sizes. She was so helpful. A great shopping experience. Would definitely go back!
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July 2023 by Mitchell J
Saw an employee yell at a customer just for looking at a shirt because she was “working on that table” lol please. As someone who works retail you never go after a customer like that.
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July 2023 by Mikey
Options are very good and employees are relatable and funny/nice
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July 2023 by v
Good clothes some clothes weren’t in stock so not a lot of choices. Got a shirt from there for 27 dollars I believe good quality.
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February 2023 by Megan D.
i love pacsun and i love juan he's so nice (employee) this store has such selection soooooooo cute and clean such a slay tbh i love pacsun
