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March 2024 by Hatchi Bakku
Third time renting at a different location. The price is great to start and its cleaner than the other one. I love seeing people working on their project cars but 1 star for bad management after I told the manager in face to face that I left the same day I put my leave notice on the app and got email. I removed my all my stuff and removed the lock. Next few days I was getting notification about late payments and said that I'm still there? Took a week with 5 calls to 5 difference customer service to get it resolved, and left two messages to the property manager that I already left way before this. MAKE SURE to keep your "move-out" emails notification and call customer service the same day right after you have leave.
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March 2024 by Lorraine Sanchez
I've been renting a space here for years now and so far nothing bad has happened. Fingers crossed!
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March 2024 by Ben Bianchi
I popped into Public Storage after some discussion about options over the phone.I met Jacob at their office to sign paperwork for the rental space…he was personable, professional, and proficient❗️Things could not have gone smoother?Look forward to utilizing the space for my storage needs.
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March 2024 by John McBride
Unbelievable customer support and even better pricing. The property is emaculate...well lit...and very secure. Should come as no shock that I highly, highly recommend this place.;) I've had to deal with the garbage other storage facilities have pulled for the last 30 years... price jacking early into rental, deplorable conditions of the units...theft..water leakage..jack a55 office personnel...so glad I've found a home for my collectibles and test instruments here..They will have all my future business. Well played guys @ public storage....
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December 2023 by K C
This post is specifically for Kim on pacific highway! I watched as she helped a customer before me with professionalism and patience— she conquered each problem with an immediate solution that satisfied the customers’ needs. Sadly, I feel many people these days lack pride for their career so it was absolutely refreshing to see Kim work with such gracefulness and ease, without letting any difficulty stop her from keeping her customer’s satisfied.Good work, Kim! Keep up the positive demeanor because I promise, it is NOT going unnoticed.
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October 2023 by Micaela Cruz
Very helpful and knowledgeable.Thank you Kimberlie!
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October 2023 by Will N
Charity was very helpful, quick and efficient with all the paperwork and explanation.
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August 2023 by Sandra B.
This storage gives no room to pay. They demand payment on the first if ypu dont pau on the firzt they start calling they call evrtu day rathrr thru talk to uou or not they call call call i set up payment arrangements since my payday doez not fall on the furst of the month and was told thay was fine .only to then get charhed 160 bucks on fees whicjmh then set the motion to be late yhe nexy month and theu taghed my doorbroke my 60 dollarlock off and my shit is gping off to a lction becaisethereis no one ever ay tjis location yp pay my fi inbill. Most places give ypu to the 5thof the month some even tp the 10th if i make payment arrangments then i am saved frpm fees. Tbis place is mire interested in auctioning off your loot then they are storing. Ive veen sittong here 2 hours waitinh for themanager to return from lunch so i can pay .
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August 2023 by Smw
Thomas at Public Storage in King City called to check on how everything was during my recent move to this location. The customer service displayed by Thomas was exceptional. Compared to other stores I've been to, this is the first time I've experienced such high-quality customer service. The storage unit itself is made of wood panels and is an outside drive-up unit. It was quite dusty with numerous cobwebs, and the door was a bit faulty, but I suppose that's to be expected for an outdoor storage unit. There were also cobwebs inside and no light bulb. However, overall, my experience has been satisfactory.
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August 2023 by Vaughn Silva
We showed up late, a little after business hours but Thomas opened the door for us and got us taken care anyways! Great customer service!
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March 2023 by Kacie Huff
This place is legitimately TERRIBLE with terrible service.My father in law passed away in October and we haven’t been able to get his stuff out in the months following despite the fact that we are the executors of his estate and now are the ones on the rental agreement.They’ve refused to give us access to the unit, are never at the facility during our agreed upon times and even threatened to put the unit up for auction despite our numerous attempts to come by, pay and remove his belongings. We’ve been charged over a thousand dollars + late fees for months of refused access. No one will return a phone call.They claimed last week our unit was “broken in to” and then claimed it was actually them who broke our lock and left it unattended overnight. When we came to inspect the unit our codes were again locked and we were unable to move anything out.This has been four months. They are extended the grieving process. LET US GATHER OUR FATHERS BELONGINGS.DISGUSTING people who clearly just want to take advantage of a grieving family.
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March 2023 by Dany Anderson
Thank you David for being so patient with us. Made renting stress free
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February 2023 by Kacie H.
This place is legitimately TERRIBLE with terrible service.My father in law passed away in October and we haven't been able to get his stuff out in the months following despite the fact that we are the executors of his estate and now are the ones on the rental agreement. They've refused to give us access to the unit, are never at the facility during our agreed upon times and even threatened to put the unit up for auction despite our numerous attempts to come by, pay and remove his belongings. We've been charged over a thousand dollars + late fees for months of refused access. No one will return a phone call. They claimed last week our unit was "broken in to" and then claimed it was actually them who broke our lock and left it unattended overnight. When we came to inspect the unit our codes were again locked and we were unable to move anything out. This has been four months. They are extended the grieving process. LET US GATHER OUR FATHERS BELONGINGS. DISGUSTING people who clearly just want to take advantage of a grieving family.
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February 2023 by Sarah Villanueva
Much newer than others. Booked online same day drove up and in and out. Didn't have to go inside or speak to anyone. Checked out a month later online, too. Super easy and convenient.
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January 2023 by Donald Eads
Made it very easy and didn't take up to much time.
