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April 2024 by Hayli S
I had an amazingly easy and great experience. I came in with a problem and Andi, who was working that day was able to assist in solving my problem. . Also the next day I was moving into my unit with help he was able to accommodate for my help and made my move in process smooth and awesome. Thanks again Andi
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March 2024 by Maria Lopera
My husband and I moved in October of 2023 and had to put majority of our belongings into storage. This place had good pricing and it was close to our new home. However, after two weeks of our belongings being stored here, we started to see evidence of critters being in our unit. Droppings and urine marks were all over our things. Boxes started getting holes chewed into them. Our couch was ruined and everything was dirty. There isn’t a single thing in our unit that was left untouched by vermin. When my husband talked to the front desk person, they simply shrugged their shoulders and said we would just have to file a claim with our insurance. Terrible customer service. Not sure if anyone else has had this issue here but this place is not great for storing your belongings.
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March 2024 by Dan M
Read up on rat prevention in your unit because you’re going to need it. Otherwise no issues
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March 2024 by Hatchi Bakku
Great price and this is the second time I rented a storage unit and BEWARE of mice infestation. I had to clean mice poop and pee and converted everything into plastic tub storage plus killed 4 mice. Make sure to block all little openings!
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March 2024 by Liviu Voinea
This is the only business that keeps raising your price 20-30 percent EVERY few months regardless of how long you rent with them. They don't value their long term customers. Their advertised prices are only good for a few short months.
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March 2024 by Debbie Harrison Weaver
Kimberlie was incredible. So helpful and sweet.
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March 2024 by Heidi Newcomb
Amazing experience! Super easy to book, reserve and load. They are very helpful, knowledgeable and personable.
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February 2024 by Steven Garrett
I wish I could give this place zero stars. The storage units are INFESTED with rats. It is a known problem and both the onsite management and corporate management have zero care and take zero accountability for the problem. During a move we stored our house furniture here for six months and almost everything is ruined and had to be taken to the dump. DEAD RATS were found inside the unit, feces and urine stained our couches, chairs and rugs. We had to throw most of our belongings away. With a 1.5 year old child at home we couldn't risk having bacteria and viruses enter our home. Our professional movers said they'd never seen a rat infestation this bad in all their years of business. They were disgusted.We tried multiple times to get any sort of response from the district office and all calls and messages went unreturned. The onsite manager said they know it is an issue but it is not their problem. I've never met a less helpful or empathetic organization in my life.We're out thousands of dollars. Please store your belongings anywhere but at Public Storage.
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January 2024 by Amanda Christensen
Do not rent here. They have a big rodent issue at this location. There are traps everywhere, so management is aware of the issue. No help when reported. On the outdoor facing storage units, there are small openings by the door that make it easy for rodents to move between the units. Orange door insurance is a joke for situations like this. There are cheaper and cleaner places around.
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January 2024 by Eugene Kim
The service was amazing! Kim was such a great help in finding the best storage plan for me, and helped with a lot of accommodations. Definitely recommend to anyone looking to use public storage in the Tigard area!
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November 2023 by Michelle Sunken
Kim is the best! She is an angel! Thank you for being so wonderful! Much gratitude and many blessings.
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October 2023 by Josh Fergusson
This has to be the worst storage place on the planet, we moved in to a unit and 9 days later came back to find that a couple thousand dollars worth of stuff was chewed up by rats the lady I spoke to in the office said they knew about the rat problem and was shocked no one told us before we moved in, their orange door insurance they require you to have only covers 250$ worth of damage with a 100$ deductible to make up for it they gave us a bigger storage unit for same price, now we just went to storage with a pickup truck load to put in storage and they blocked our access to our unit, because there is a manager block untill we sign some document and we already have signed everything I’m dissabled and paid 3 people to come and unload my truck into storage so now I’m out the money spent to hire people to help unload I’m furious!!!
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September 2023 by Tyler S.
I definitely won't ever be back this place is rat invested and they raised my bill to almost 400 a month for a 10x15 sorry but no I'm going to a different place I found indoor and heated 135 a month
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September 2023 by Kalyn E.
Rats got into my storage unit. Rat feces and urine is currently covering the majority of the moving boxes in the unit. It looks like the rats also ate holes through some of the boxes. The monthly payment doubled in the span of 2.5yrs with my 10x15 unit now costing $340 per month. We are moving to a different storage site!!!!
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August 2023 by Kirsten Leniger
I rented a unit at the end of January, using a link that said 1st month would be free. It was not, I still paid rent, plus the move-in fee, purchased a lock (that you can only use at their facility), and insurance.I received an email stating the monthly rent would be increasing $40 (no explanation given) after 4 months. I moved my stuff out (which was was COVERED in rodent poop) closed the account, and received an email saying everything was complete and there was a $0 balance.The following day, I received an email stating I had been charged the increased rate ($212) for that month's rent. I called and had to leave a voicemail, which was returned a few days later saying they'd look into it. I was finally refunded the overcharge at the end of the month.Now I have a Collections notice stating I owe $212? I contacted the Collections agency to dispute the charge and called Public Storage yet again. I was transferred to someone who said they would expedite it since they couldn't change it manually, was given no explanation or apology for the issue, and then was told they would waive the charge. How is it considered "waived" if they're overcharging for a month that should have been closed?Now I have a $20 lock that I can't use anywhere else, boxes and items that need to be disinfected, and a Collections dispute. Would not recommend.