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January 2024 by Laurel Stevens
Title: Exceptional Service and Expert Guidance at Purple Mattress – Thanks to Kimberly!I recently had the pleasure of purchasing a mattress at Purple, and I cannot express enough how impressed I am with the outstanding service I received, particularly from the knowledgeable and friendly associate, Kimberly.From the moment I walked into the store, I was greeted with a warm and welcoming atmosphere. What stood out to me was the lack of pressure typically associated with mattress shopping. I initially visited Purple to explore their selection and get a feel for the different options available. Kimberly was incredibly helpful and patient as she guided me through the various mattresses, explaining the unique features of each one without any hint of pushiness.What truly sets Purple apart is their commitment to providing an educational and enjoyable shopping experience. After my first visit, I felt confident in my decision to make a purchase. However, it was the exceptional customer service and the positive rapport established with Kimberly that prompted me to return and finalize my order.During my second visit, Kimberly went above and beyond to ensure that I found the perfect mattress to suit my preferences and needs. Her expertise in the Purple mattress range was evident as she answered my questions with clarity and offered valuable insights into the different materials and technologies used in their products.Kimberly's genuine kindness and dedication to customer satisfaction made the entire purchasing process a breeze. She took the time to understand my specific requirements, guiding me through the ordering process seamlessly. What could have been a daunting decision became an enjoyable and stress-free experience, thanks to her unwavering commitment to providing excellent service.I am now the proud owner of a Purple mattress, and I owe much of my satisfaction to the outstanding service provided by Kimberly and the entire Purple team. If you're in the market for a new mattress and appreciate a no-pressure, informative, and enjoyable shopping experience, Purple is the place to go. Ask for Kimberly – her expertise, kindness, and commitment to customer satisfaction truly set her and the Purple team apart. I can confidently say that Purple exceeded my expectations, making this significant purchase a delightful and memorable experience.
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January 2024 by Nicole Markowitz
Who knew that mattress shopping could be so enjoyable?! We had the pleasure of working with Kim to find the right mattress for us. She was so kind, honest and helpful. We are excited about our purple mattress and feel so grateful to have worked with such a wonderful person. Kim as well as Tracy are so fun, highly recommend if you are looking to purchase a purple mattress.
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January 2024 by Martin “Martin & Rochelle” Pinon
Amazing experience. My husband and I are sleeping on a 8 year old bed and I am 6 months pregnant. Needless to say, it was time to find a new bed. My shoulders and hips have been hurting, and my husband has been sweating in his sleep.When we visited the showroom, we were greeted by Tracy, she instantly made me feel comfortable. She reviewed the grid flex technology with us and then encouraged us to try out the beds. Instantly, we felt the difference. Like Goldilocks, we went from to bed to bed while Tracy and her awesome colleague Kimberly reviewed the benefits of each mattress option.After an hour and a half we had come to the conclusion that we wanted the whole package deal, mattress + smart base + mattress protector & sheets / pillows. Tracy told us to take our time, she could email us all the details and we could make our decision another day.Never once did we feel pressured to make a decision in store. The matter was, I felt like I had been given all the details I needed to make my decision. I had already shopped around and I knew that nothing else was offered on the market that matched what I needed and wanted like Purple did.All the bells and whistles. I think the smart base will be very helpful, Tracy and Kimberley pointed out something I didn’t even think of, that the adjustable base will be helpful for reading or breastfeeding position at night. The grid stays cool, and supports my shoulders and hips.All in all, I felt my experience was like buying from a friend, Tracy and Kimberley chatted with us, congratulated me on my pregnancy, and just were fun to shop with. I could ask any question without feeling intimidated or like I’m annoying. It’s funny, I never knew that mattress shopping could be fun.
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January 2024 by Noah Belsky
I wanted to take a moment to share a wonderful experience I received by Tracy Jones and her team at the Purple showroom at Bridgeport Village, OR. I was doing some last minute shopping on Christmas Eve and I walked into the showroom with my 10 year old son. Tracy and her staff treated me AND my son with exceptional service and answered all of my son's questions and made sure he felt comfortable trying out mattresses. Often times service to children is overlooked but Tracy went above and beyond to make sure he felt just as welcomed as any other customer. We ended up purchasing a king mattress, sheets, and an office chair pad with a backrest. The service we received from the moment we arrived at the showroom until the mattress with delivered was exceptional and I wanted to take a moment to share this review because it was well earned by Tracy and her team. I very much recommend the white glove experience from Purple and the mattress is amazing as well. Kudos to the team at Bridgeport.
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November 2023 by Elin Michel
What an awesome and pro experience at Purple. It was truly so much better and easier than I could have imagined. Tracy, Kimberly and Diana were incredibly helpful, informative and moved at our pace. We were taken care of from the first second to the last. Definitely worth going in person to the showroom! Five stars?
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September 2023 by Alex Liu
Wow, a great product and great staff! Carson remembered us from a month ago when we first came to test out the purple mattress. The labor day sale really sealed the deal. We walked out happy and with a new mattress on the way!
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September 2023 by Dina U
The staff are friendly and make the buying process very easy. However- the delivery process is an absolute nightmare and the showroom people are completely unable to do anything for us. Purple corporate is also unable to do anything as they hire out the delivery process to a third party.It's been awful trying to coordinate the delivery and when we finally got someone on the phone they said we would get an email with the date and time of delivery-which never came. The company has only 2 phone numbers that we know of and neither are picking up- one goes directly to voicemail and the other has a full mail box and won't accept more voicemails.It's seems like there is no accountability for the delivery company and Purple doesn't staff customer service support over the weekend to give any assistance.
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August 2023 by Conrad Aradine
Showroom Host was very friendly and helpful. Let us have plenty of time to look at everything and take in all the information we needed when looking at the beds. Would highly recommend stopping here to look at purple matresses!
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August 2023 by rosemarie bargas
Shopping here was very effortless and efficient. Everything smelled good and they even provided pillow covers when trying out the mattresses. Carson was amazing with answering all our questions and getting us ready for our new mattress. Definitely recommend
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August 2023 by Kevin Crace
We really enjoyed visiting this showroom. The experience was delightful and we found the perfect mattress! After trying many different mattress brands, we knew instantly that the purple was infinitely superior (comfort, design and cooling).Kimberly was incredibly helpful and friendly. She made the whole process delightful and never rushed us once! Go to her if you can :)
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August 2023 by Gina Haas
My husband and I had the pleasure of being helped by Carson F, a couple of weeks back and we’re eager to get settled in a new home so we can get our beds. She was very approachable, professional and just a joy to spend time around. We spent way more time in the store than we had intended and are budgeting the whole shebang! If you are looking for a new bed experience, go see her at Purple. You won’t be disappointed in her outstanding service.
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August 2023 by joshua magezi
Tracy is very amazing. Very kind and joyful and very great at sharing the knowledge about mattresses. I came in with my gf just strolling around. I was hesitant to waste their time but Tracy was very welcoming and welcomes us in and let us dry these nice mattresses.
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June 2023 by Enrique Andrade
The staff are super friendly and professional. They showed us many options and styles. They allowed us to try different mattresses and beds. Pro-Tip: let your partner have the remote to try out or they will be very mad at you. Excellent store though!
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June 2023 by Maria Harvey
Almost a year ago to date, I visited this Purple Showroom with my boyfriend to see if we would ever consider buying a Purple mattress. We were immediately greeted by Tracy and Carson upon entering the store who were extremely friendly. They were both incredibly knowledgeable about the mattresses and addressed all of our questions/concerns. We ended up staying there for hours and having great conversation!Come a few weeks ago, I finally decided to take the plunge and go check out the mattresses once more, as well as decide on a pillow. I was greeted again by very kind associates who wanted nothing more than to help me decide what mattress was perfect for me. And once again, I ran into Carson and Tracy who were just as wonderful as last time. With their expertise and the help of the other associates, I ended up purchasing a mattress, pillow, and a mattress protector. I did, however, have to go back a week later to exchange the pillow I purchased for a lower one and that went very smoothly. It was quick and easy and they honored the price I originally paid for it. :)I HIGHLY recommend this Purple Showroom to anyone that is looking for a new mattress. You won't regret it. <3
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June 2023 by Amber Montgomery
The whole process was as easy as you could ever wish for! We got to enjoy laying down on one of the beds as we were approved in house for a no interest loan for 24 months!! Kimberly did such an amazing job and treated us like family. We've had the bed about a month now and it's been super comfy so far. Thank you Purple and team!
