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December 2023 by Shae Marineau
Pharmacy hasn’t been answering their phone for the last few weeks. I had to go in store to talk to them and will have to do it again this week. Very frustrating.
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December 2023 by M. K.
No one answers the phone for the pharmacy. I am calling within business hours. I tried for 30 minutes and nothing. Also cant log into the website.
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November 2023 by Jodie N.
I feel so bad I hate leaving non-five star reviews but me and my family have been going here for like 7 years for our prescriptions, but we have to switch pharmacies. Every single month for like the past year and a half or so I have to withdrawal off of my medication (which is dangerous to withdrawal off of) because even with like 7 days notice, they can't fill the prescription in even like a reasonable amount of time. It's been effecting my health, I get heart palpitations and chest pain, I pass out, throw up, and other less palatable things to read. I have to come in twice every single time even though I've already requested a refill like a week in advance, once to ask them to start the refill I requested and another time later in the day to get the medication. (or wait 1-2 hours at the store.) Every single person in line today, 6 different people I watched them say the same thing, your medication isn't ready, and every single person is like wait I requested this like a week ago or longer, and they're like sorry you can wait or you can come back. And its 100% not the average staff's fault, this is on management, but it's also not fair to the pharmacy employees who have to deal with rightfully upset people and apologize to everyone. I get being short staffed, but this has been going on for over a year and today I had enough and I'm finally switching pharmacies. I'm not sure what they tell patients on heart medications, or something even more serious than what I take, but it's dangerous and sometimes deadly for people to just miss medications. My mom used to have to wait so long to get her literal cancer medication from here, like it's actually getting negligent and they should be careful because at some point someone's going to end up hospitalized or worse if they haven't already. I get a few months being behind, but they've hired like 1-2 people (I actually saw a new girl today she was nice I felt terrible for her to have to deal with all these upset people and as always there was only like 2 people working when the line was practically out of the door). This having gone on for over a year is unacceptable, it's unfair to the employees working the jobs of multiple people but getting paid for one job, and it's unfair to the customers who have to bend over backwards just to get their medication. I used to love this pharmacy, I'm pretty sad, but I sacrificed my health and gave them over a year. This is like next level bad, if you have a serious medication you cannot miss, please do not go here. With the large aging population in Tigard, this is pretty reckless.
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November 2023 by Nyame Johnson
Rasha I believe is the pharmacist who helped me today & she was all by herself. She goes above & beyond to get my prescriptions on time! & is always pleasant I will continue get get my prescriptions here because of Rasha!
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October 2023 by Dani B.
I had the wrong appointment time for my Covid shot. Not their fault. I said well just give me a walk in appointment. None of the rite aids are doing this. Even though it's advertised on the website. I called several.
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September 2023 by Bruce Cunningham
If you require any medications to stay alive do not get them filled here. I ordered insulin on the first day I was able to put in a refill, four days later they finally ordered it. It finally arrived the day after I had to leave town so a family member went to pick it up and was going to bring it to me. Upon arrival at the store they were told my insulin was lost. They said more would be sent to the Rite Aid in the town I was visiting. 3 days later I found out that Tigard Rite Aid never sent the prescription to the other store. Upon getting back to Tigard I finally got my insulin from this location. A medication I literally need to live as a type 1 diabetic and they had the nerve to blame everyone else, including the other Rite Aid rather than accepting responsibility. This is a medication with a $2300 MSRP. and they lost it. They should lose their license.
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June 2023 by D C
I was just in there on 6/20, 12:30 PM. I bought items specifically because they were on sale. And then left in a rush, because I was in a hurry. They didn’t take any of the items that I bought off for for the sale. I called the store to ask them if they can do a price check. So they did, only to tell me that the items that I was looking for were not for sale. I was just in there 10 minutes before hand, I know for a fact that they were lying. Don’t shop here.. they are shady.
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June 2023 by Shantara Rouse
The pharmacy always has my medication in stock and filled within 20 minutes of asking for a refill
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May 2023 by Fn MK88
I've been going to this location for roughly 4 years. Of the hundreds of times I've been to the pharmacy counter, I can count on one hand the negative experiences. All of those are from staff I have never seen there before.The lead pharmacist is caring, thoughtful, and extremely responsive to my concerns. I feel listened to, and that my health concerns matter.Sometimes, I'll see other people in line take out their personal or medical frustrations on the pharmacy staff. It's really alarming because the staff didn't create supply chain disruptions or issue incorrect prescriptions. Nor are the staff responsible for the customers health irregularities.This has been some of the finest pharmacy personnel in my experience in one location. I've lived in over 8 states, and probably had 50 "regular" pharmacies in my life....
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April 2023 by Jennifer
Flawless experience the other day, very impressed by the way the pharmacy has turned around things have not been easy for them but I would suggest them to all my neighbors. I have a great experience 9times out of 10. And the store is like a home away from home for us. Will be going back for my pharmacy needs.
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March 2023 by Shelley
My driver went above and beyond to replace an item for me. Very much appreciated.
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January 2023 by Paul
5 star service in the store and pharmacy. Star lost due to reduced pharmacy hours.
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December 2022 by Ciarra Blair
I come to this store all the time because it’s by my work so super convenient but I’ve forgot my wallet a couple times now and the card machines will not take my Apple Pay (which I have not had a problem with anywhere else even other rite aides).
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November 2022 by Wilfredo Salazar
Stolled right into my favorite Rite Aid store and found a good deal on the desired product. Also, the associates are pleasantly friendly. Cheers!
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November 2022 by Natalie J H.
I'm going to have to move all of my prescriptions AGAIN. Transferred everything from Walgreen's to this RiteAid store because I was so disgusted with Walgreen's. So for the last year, give or take, I have been getting my prescriptions from RiteAid. Pharmacist was great, very customer service-focused. But when he left, abrupt decline in quality. EVERY TIME, I use the app, scan, manual, check boxes...with no result. A week later, nothing. I even resubmit at that point. Nothing. I would call but they don't answer the phone. I then have to go in to the store. They say "yes, it's in the queue" and act like "so what's the problem?" The last time, the clerk haughtily said "Well, there's a $125 co-pay" as though they didn't process the request because they assume you can't afford it. And now today, here we go again, for the last time, I hope!