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September 2024 by Glenn L
Been a great place.. Natalia is a rock star and very helpful. Thanks y'all
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July 2024 by Erin Anhoury
Manager is great. She is responsive, helpful and kind. I always felt safe when there after hours and on weekends. Other folks present were always kind. Great place with reasonable prices.
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April 2024 by The Don (thegarage1969)
I rented 2 units at this location. Management is very clear on details making it easy to work with. They are a great choice in town.
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January 2024 by Mohamad Matar
Great storage and great management I’ve been renting there for a while and always greeted with a smile every time I go there 5* and highly recommended
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December 2023 by Danielle Reif
I'm a strong supporter of small family-owned businesses, but when they treat me poorly, I can't continue my support. Unfortunately, that's what occurred with Safeguard Mini Storage. The previous manager was understanding and cared about customers, even though she could be a bit distant at times. However, the new manager they hired is extremely unpleasant and disrespectful. Her attitude when answering calls makes you feel like a burden, and she's selective about waiving late fees. This situation impacted all customers, but she only helps some.
The owners share the same lack of compassion and are quick to judge. They don't return calls and aren't willing to cooperate with loyal customers. I would strongly advise against renting from them. It's better to explore other options.
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March 2022 by Van Engstrom
I desperately urge every tenate of this storage location to read their contract again, as the owners will not compensate you in any way if something happens to your unit. The back half of the ceiling FELL OUT of my grandmas storage unit and they DID NOTHING FOR HER. If the storage units burn down and its their fault, they won't compensate you in any way as per the contract. They don't offer or require insurance, they don't maintain their buildings, there's always random nails laying on the ground outside of the entrance/exit doors to their unit buildings. It's not worth the cheap rent if you care about customer service or a feeling of safety for your items. Just to reiterate, the back half of the ceiling entirely fell out of my grandmas storage unit, sending dust, nails, and white particles everywhere. They are doing nothing about it as per the contract which states they are not liable for anything ever, no matter who's at fault or if its an unforeseen event. So much for family owned business that cares about customer service right? Re-read sections 4, 6, and 12 of the contract if you care about the safety of your items when stored away. There's no temperature control and the ceilings are literally falling out. You can find a modern storage location with everything they don't provide for the same price, just $15 more for insurance... is that worth protecting everything you have in the unit? I think so. Safegard Mini Storage is not worth it if you care about customer service of the safety of your items once stored away.
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January 2022 by Alexander Omar
Office individual that set me up was awesome, auto billing to my CC makes it easy. I can get to my stuff when I need to so I am a happy customer. Thank you!
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August 2021 by Anna Demaris
The office person is so rude & obstinate. She sits with her back to the customer yelling out closing the unit questions in a rude tone while she types on her keyboard. After all questions are answered she rides her little golf cart to the unit to make sure you didn’t just lie to her. Did I mention she makes you wait outside, in the hot sun, while she runs off in her golf cart? Then (as mentioned in below comments) I was refused a refund of 29 days of rent, which she rudely stated “Read the contract, there is no pro-rating”. This isn’t the first bad encounter I’ve had with the ‘staff’. I will never rent here again & will tell everyone not to.
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August 2021 by Anna Warrington
The office person is so rude & obstinate. She sits with her back to the customer yelling out closing the unit questions in a rude tone while she types on her keyboard. After all questions are answered she rides her little golf cart to the unit to make sure you didn’t just lie to her. Did I mention she makes you wait outside, in the hot sun, while she runs off in her golf cart? Then (as mentioned in below comments) I was refused a refund of 29 days of rent, which she rudely stated “Read the contract, there is no pro-rating”. This isn’t the first bad encounter I’ve had with the ‘staff’. I will never rent here again & will tell everyone not to.
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August 2021 by Anna D.
The "customer service" (office staff) here is the worst I've seen. Rude, short, & just plain mean. Problems with the access code? Don't bother to call "customer service". Billing issues? Easier to spit into the wind. Want to close your account? Be ready to be accused of lying about the condition of your unit, because they ask all kinds of questions & then go check it to see if you were telling the truth. Oh, and you have to wait outside in the hot sun, or rain, while they check your unit. No waiting in the office.... Maybe you could steal a pen??? The worst I've ever experienced.
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December 2020 by Troy Ellis
Great place fair prices easy access . Great customer service. Just wish I could pay online
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November 2020 by Cody Hartman
My payment is due on the 25th of the month and I had moved out by the 2nd. For these 7 days I was charged for a FULL month of service instead of prorating me for the partial month. When I called to inquire, I was told they do not prorate any service. I guess you gotta read the fine print of your contract if you dont want to get RIPPED OFF!
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August 2020 by Nathaniel Maclaughlan
Really tight but good location
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February 2020 by Lindsay Mansur
Great pricing, friendly/helpful staff, and super affordable storage for the Portland area. They didn't even make me come back in person to close out my account after I moved (which would've been inconvenient), they emailed me the forms and I scanned them back. Super awesome! Highly recommend!
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February 2020 by Marlene Clohessy
Great place for storage
