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March 2022 by Van Engstrom
I desperately urge every tenate of this storage location to read their contract again, as the owners will not compensate you in any way if something happens to your unit. The back half of the ceiling FELL OUT of my grandmas storage unit and they DID NOTHING FOR HER. If the storage units burn down and its their fault, they won't compensate you in any way as per the contract. They don't offer or require insurance, they don't maintain their buildings, there's always random nails laying on the ground outside of the entrance/exit doors to their unit buildings. It's not worth the cheap rent if you care about customer service or a feeling of safety for your items. Just to reiterate, the back half of the ceiling entirely fell out of my grandmas storage unit, sending dust, nails, and white particles everywhere. They are doing nothing about it as per the contract which states they are not liable for anything ever, no matter who's at fault or if its an unforeseen event. So much for family owned business that cares about customer service right? Re-read sections 4, 6, and 12 of the contract if you care about the safety of your items when stored away. There's no temperature control and the ceilings are literally falling out. You can find a modern storage location with everything they don't provide for the same price, just $15 more for insurance... is that worth protecting everything you have in the unit? I think so. Safegard Mini Storage is not worth it if you care about customer service of the safety of your items once stored away.
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January 2022 by Alexander Omar
Office individual that set me up was awesome, auto billing to my CC makes it easy. I can get to my stuff when I need to so I am a happy customer. Thank you!
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August 2021 by Anna Demaris
The office person is so rude & obstinate. She sits with her back to the customer yelling out closing the unit questions in a rude tone while she types on her keyboard. After all questions are answered she rides her little golf cart to the unit to make sure you didn’t just lie to her. Did I mention she makes you wait outside, in the hot sun, while she runs off in her golf cart? Then (as mentioned in below comments) I was refused a refund of 29 days of rent, which she rudely stated “Read the contract, there is no pro-rating”. This isn’t the first bad encounter I’ve had with the ‘staff’. I will never rent here again & will tell everyone not to.
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August 2021 by Anna D.
The "customer service" (office staff) here is the worst I've seen. Rude, short, & just plain mean. Problems with the access code? Don't bother to call "customer service". Billing issues? Easier to spit into the wind. Want to close your account? Be ready to be accused of lying about the condition of your unit, because they ask all kinds of questions & then go check it to see if you were telling the truth. Oh, and you have to wait outside in the hot sun, or rain, while they check your unit. No waiting in the office.... Maybe you could steal a pen??? The worst I've ever experienced.
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December 2020 by Troy Ellis
Great place fair prices easy access . Great customer service. Just wish I could pay online
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November 2020 by Cody Hartman
My payment is due on the 25th of the month and I had moved out by the 2nd. For these 7 days I was charged for a FULL month of service instead of prorating me for the partial month. When I called to inquire, I was told they do not prorate any service. I guess you gotta read the fine print of your contract if you dont want to get RIPPED OFF!
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August 2020 by Nathaniel Maclaughlan
Really tight but good location
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February 2020 by Lindsay Mansur
Great pricing, friendly/helpful staff, and super affordable storage for the Portland area. They didn't even make me come back in person to close out my account after I moved (which would've been inconvenient), they emailed me the forms and I scanned them back. Super awesome! Highly recommend!
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February 2020 by Marlene Clohessy
Great place for storage
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January 2020 by Jeffery Roberts
It's a Best Kept Secret Place for Vehicle & Trailer Storage.
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January 2020 by Oren Shriki
They are great at storing stuff
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August 2019 by Donna Jean Komorow
I have had a unit here going on 5 years or better.
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July 2019 by Noah Garcia
Safegard Mini storage has always been friendly, great prices, accessible from 217 exit and have a gated community for privacy. I strongly recommend Safeguard mini storage for all storage needs you may have. They also have RV spaces for cars, trailers, boats, rvs, etx. As renter of few years I can only speak highly of Safegard mini storage.
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September 2018 by John Bucsek
I've had a unit with them for years now and have no complaints. Friendly staff. Prices are fair and are rarely increased. They have my recommendation
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May 2018 by Bryan Candito
I've had my stuff stored with this place for several years, I've always paid my bill on time and I am current with this month's monthly payment. After I entered my gate code to get into the facility I found that the company had added a new code lock on the building where my unit is located. (just to be clear, what I'm talking about is different than when a storage company add's their own lock to a deliquent units individual unit as a result of non-payment) They refused to give me the new code and have effectively stolen my things. If you want to have access to the things you're storing or if you hope to ever get your stuff back it would be wise not to do business with these shady crooks.
