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November 2025 by Anass Zolgami
I had an outstanding experience with Houda who helped me choose a pair of earrings for my wife. From the moment I walked in, they were welcoming, patient, and incredibly knowledgeable. She listened carefully to what I was looking for and guided me through several beautiful options without any pressure.
What impressed me most was their genuine care and attention to detail. She made sure I found something elegant that matched my wife’s style perfectly. Her professionalism and friendly attitude made the whole process enjoyable and easy.
My wife absolutely loves the earrings, and I’m truly grateful for the exceptional service. I highly recommend this place to anyone looking for quality products and a great shopping experience!
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November 2025 by Moon Zzn
I bought a Swarovski item with the help of Houda and the experience was exceptional. The product quality is amazing, and Houda went above and beyond with her service, clear communication, quick responses, and genuine care throughout the entire process. She is truly outstanding at what she does, and Swarovski is lucky to have her. She genuinely deserves a promotion! ❤️
Washington Square Tigard, OR
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November 2025 by Omar HOUSNI
I recently purchased a bracelet for my wife at the Swarovski store in Washington Square Mall, and I had an amazing experience. The employee who helped us was incredibly kind, patient, and professional. She gave my wife all the time she needed to choose the perfect piece, and her guidance made the whole process easy and enjoyable.
Thank you for the excellent customer service.
we truly appreciate it! Highly recommend this location
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November 2024 by Katie Rose
I’m a huge collector and this store sucks plain and simple. I went in for repairs and the manager was phenomenally unhelpful.
Swarovski should hire managers that care— it’s the only store nearby. I was going to spend money but walked out after the sucky service. I’m also SCS.
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September 2024 by Jaana D
The worst customer service I have ever witnessed in Swarovski. Difficulty managing warranty return, indifferent sales person, and no Swarovski bags to put your purchases into.
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March 2024 by Samantha 330BMW
Hi, Wow, I can't believe the Bad Reviews of the Customer Service before me - makes me relieved I had a pretty nice guy who helped me today! I went in today to check out a Swarovski Ring I had seen online, and had thought they had in the WS Store.. Luckily it was empty on a Mon after lunch and Chris immediately was Avail, greeted me, and we went on a Search for the Ring. There was none there in my Color, so he searched and found 1 @ the Bellevue, Wa Store. so asked for them to send over a Form to Ship over, which sadly my Cell phone took Forever to receive (had to go outside) -it eventually came and I typed it out. But sadly I couldn't end up getting it b/c I wanted to pay w/ the AfterPay App (as I'm currently paying for an Engagement Ring so I couldn't pay this in Full).But I wanted to make a ShoutOut to the Swarovski Team that Chris was Great, he answered all my questions, tried to be accommodating and got me a Stool while we waited, and we joked abt having the same Swarovski watch (I have a blue version). I'm Sorry those other Customers had a bad time, I used to work in Retail and I KNOW how important Customer Service is. Sadly Chris didn't get my Order since I'll have to do it at home -- but I hope he gets noticed with this. Thanks! -Samantha from Vancouver.
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November 2023 by jake stuit
Swarovski is absolutely a staple in Washington square mall! They are a luxury retailer but what drew me in was the amazing ? customer service. Ryan specifically was extremely helpful gave amazing recommendations and didn't push me into buying a product I don't want. As well as let me try on anything I wanted which I can't say about all luxury retailers. Highly recommend for any birthday, anniversary or any holiday! Thank you Swarovski for this fabulous experience ? ? ✨ ?.
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October 2023 by مخابرات عبلة
OMG ? the best customer experience I had entire my life seriously. They helped me to get bracelet to my wife ohh how much I want to thank you guys ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
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August 2023 by Avancé lárrière DZ
OMG ? the best customer experience I had entire my life seriously. They helped me to get bracelet to my wife ohh how much I want to thank you guys ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
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June 2023 by Import_Gamer
Thanks for the help finding the right things for the green anniversary ??
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January 2023 by Zanele Mutepfa Rhone
DO NOT GO TO THIS LOCATION!The sales associate was incredibly rude. First, we walked in and one associate said, hello, but she was checking-out a customer. The other one stayed behind the counter and didn’t say a word. My aunt and I looked through the glass at a few options and then finally asked him to please help. He came over and I tried on two earrings and asked him for a couple more and he said, “Gosh, are you gonna buy any of this? It’s a lot.” I said, “Excuse me?” He said, “Yes, this is a lot to sanitize. So are you gonna buy it?”We literally walked in with bags of outfits and laid jewelry next to one of the blazers to match the outfit, we continued to say we need jewelry for my birthday outfit and set some aside we liked, why would we not purchase. The presumptuous and dismissive attitude was so off-putting. I’m a customer whose business spends hundreds of dollars on this store online as gifts for our clients and my personal collection but decided to come to the local store today since we were out doing some shopping. Never again. The guy is tall, short hair with grayish, white tips. Super rude.
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December 2021 by Eric Hansen
I like the store but everything is pretty expensive there
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October 2019 by K. Ching
Had unusual items, worth window shopping
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August 2019 by Brigid Freeman
Lots of inventory and friendly, helpful staff.
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April 2019 by Kip Ching
Had unusual items, worth window shopping
