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March 2024 by Lisa S.
Hello. I went to the Tigard store after work yesterday for the Senior discount. I come to this store every Tuesday, and I have come to expect bad customer service but put up with it b/c I enjoy the thriftying experience & getting some exercise by walking up and down all the aisles. I donate every week so I can get a coupon to buy every week. The last time I went I had two full carts and as I was walking out the girl told me I had to put my rolling cart away. I said can't you do that since you are customer service and you see I have two full carts of items I bought and have no free hands. She said no, I need to put my basket away. I said no, I can't do that and did not see why she couldn't have taken it a few feet to the front. I have come in the store and ask for help, and there is never anyone is the store to help. They are always walking to the back and when you try to ask their help they seem like you are burdening them. That is the background to yesterday. Yesterday: I had a rolling basket full of 6 books, 3 large candelholders, planter containers, and a large cart filled with a 6 feet artificial tree, some wall art, etc. I then found a very large desk converter that makes it so you can stand at your desk while working on your computer. There was no one to ask how I get it. There are no signs or tags to pull off. I saw a bookshelp with a SOLD sign on it, but wasn't sure if I go to someone to put a sold sign on it and they hold it for me. So, I dragged my two carts and the box to the front. I asked the clerk (I have pictures of each person this night I spoke with) if I can set it up front because I need to grab the rest of my items and he said no. I then said I need to get more things, can I just put it here by the counter that wasn't being used at checkout. He said I wasn't suppose to bring the box up, that someone would mark it and take it out back for me to pick up. I said there was no one to help me and there is never anyone here to help b/c I come here all the time. He said there were signs to tell me how to get big items, and I assured him there were no signs telling me to take it to the back for pick up or any signs telling me not to bring it up front. He then allowed me to set it and my other things in front by the windows. I then came back and asked to check out with the "live" person, not the self scanner since I had so many items. He said they don't have that and everyone HAS to go through self checkout. I said "no, that is not true b/c someone was just at the person check out ringing people up about 10 minutes ago". He then said again, no I have to go to self checkout. SO, I did. I then asked if I can't get the big item in my car, can I hold it and get my other car to pick it up and he said "NO, we don't hold items". (Mind you, there was a bookcase in the back near the tree I bought with a sign on it that said "sold", so I am assuming he was lying to me saying he wouldn't hold my item.) I said again that I'm just up the street and can come back but he said he wouldn't hold it b/c they don't do that. Another worker came up who said he was the manager/supervisor and I asked him if I can't get the desk in my car can I come back and he said no. and I said I've had things held in the past and he said if I can't get it in the car he has to put it back on the floor for others. I then probably had my voice start to raise a little over the whole frustration of my experience. I am a senior citizens with arthritis and had to ring up two carts of very large items, and when I asked if they would help me load it they said no. I asked if they would at least take it to the front doors so I can pull up, but no one wanted to help me. I said this happens all the time like last time when I was told I had to put my own cart away even though I had my hands full, and the manager and other employee said "Yes, you DO need to put your cart away". I said to him, so I have to put this cart away even th
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February 2024 by Allison H.
who I assume is the manager has terrible costumer service. She was so rude I used to visit this place all the time it was my happy thrift place. But now I'm scared to go there and run into her. I never write bad reviews but I have to warn people to not go there.
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February 2024 by Sally R.
Don't know if this place remembers they're a "thrift store", but their high prices are ridiculous. Haven't shopped there much lately because of that and not likely to either.
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February 2024 by Yan W.
3.5! My mom and I went for the first time. I've been to other second hand stores and this one was fairly organized and it was a pretty big building. They did a good job organizing all sorts of things and the prices are easy to find. My mom found a nice pair of shoes and it was in decent condition. If we're around that area again maybe we'll find ore treasures :)
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December 2023 by Amber S.
This was a bit out of our way but well worth it. I'm a fan of thrift shopping and wish there were more places like this closer to me. When you think of thrift stores the first places that come to mind are Goodwill and Salvation Army. I do not like those places. Overpriced and unorganized. But today I was happy to walk into a store that was open, clean and it seemed like the workers were genuinely happy to work there. Everything had its place and the isles were spacious. The furniture section was a little in disarray. But besides that you could walk around and understand clearly where everything was. As far as the quality of things in the store, it is about the same as other places. But I did find a few things I think was a steal. The prices were very reasonable. Only a few things made me think a little too much. I'm happy with my finds and will go back if in the area.
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November 2023 by Sarah A.
I love Value Village, but their prices are inconsistent. Idk how they price items but I've seen two identical items and one is priced really high and the other is a lot lower. I have seen this multiple times. But I always find something I have to have, I've never left empty handed. They always have tons of clothes. I have noticed that name brand clothes are priced higher, even if in bad shape. They always seem to have a small but decent selection of baby clothes/items, and furniture. Employees are friendly and you can always find one when you need something or have a question. Their rewards program is nice. I'm always getting coupons or several dollars off my total with my rewards points.
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October 2023 by Jennifer
Always find something awesome and if you know how to shop you can get a ton of cool unique stuff for a great price while keeping a ton of clothes out of the landfill
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October 2023 by Robin “Topknot” Steelman
They have no changing rooms, and I was told Today that there is no plan to bring them back ever due to "too much activity going on in there". I had to put an entire cart of clothes back because I'm not stripping to try on pants and dresses in the isles, like some of the other customers were doing.
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August 2023 by Lily B.
This is the most ridiculous customer service ever! Taping a paper sign on the door "closed early due to inclimate weather" over two hours before you close because of light rain in Portland Oregon is absurd. Do better! We can see five or six employees inside doing basically nothing. A crowd of people waiting to get inside but getting turned away. If you want to make any profit maybe try actually being open when you say you will be.
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August 2023 by cari carr
My daughter bought everything for prom down to her shoes and accessories here last year for under 50 bucks total. Love this place.
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August 2023 by Dylan Keyhantaj
Closed at 630 pm on a Wednesday when they're supposed to be open till 8. Not exactly a quick drive for me, so getting here to see the staff locking the store up so early was extremely disappointing.
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August 2023 by esther schnaible
Used to be great but they just close early with no warning now. Never open, good idea to call before you show up so you don't waste the gas.
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August 2023 by Nicole D.
Great selection but customer service could use some work. Employees make you feel like you're in their way while roaming the aisles & not offering veteran discounts is a shame. The Tuesday 40% off is great, but I work with many disabled veterans who would love to be able to benefit from a discount any day of the week as they're on a limited budget. It would also be a good way to honor their services.
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August 2023 by Dawn Goodson
This is the saddest, most picked over, dirty, and expensive thrift store I have ever seen…they wanted $10.49 for a t-shirt. Not a special t-shirt, a very used LOFT shirt. Yet a nicer, newer LOFT top was $6.49. Making brands expensive to prevent poorer folks from affording them is NOT a good look, “value” village. Most of the stuff was items you’d find on the sidewalk for free after a Portland yard sale ends on a Sunday and they couldn’t sell the junk. That’s exactly what this store is filled with…expensive junk. Plus the cashiers were BARKING at people. Wow, what a horrible level of disrespect for all humans who enter this store. You have been warned.
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July 2023 by Kassandra Lillian
I went in found some dresses and when I went to ask about a fitting room they tell me they don't have one, but they offer a refund. So I buy the dresses and try them on at home. One doesn't fit and the other has a stain so I go back to return them the next day. Turns out they only do exchange and no you can't exchange for a gift card. If I knew that I wouldn't have risked it. So now I'm stuck with $25 of trash unless if I can find something worth exchanging in two weeks.If you don't have a fitting room, refunds should be available! Buyer beware!
