-
November 2023 by Jeannie Fisher
The drop off place was the only thing good about the U haul experience
-
June 2023 by Damon Sours
Full array of products, from open trailers, moving trucks and boxes. They have the widest variety of options.If they don't have it they will get it.
-
June 2022 by Toby Barnes
Friendly staff, a little confusing where to find the office..but manageable.
-
May 2022 by Shelly Becker
Very great customer service best in 2 states not even the corporate office would help me the way they did good job ya'll
-
May 2022 by Doug R.
This place is terrible. I made a reservation with them a couple years ago to pick up a truck and when I got there the gate was locked, this was during the afternoon on a weekday. There was a couple other people trying to return their trucks too and no one could figure out what was going on. I talked to the mechanic next door and he said this happens all the time and he, "doesn't know how they stay in business." I called uhaul and they ended up directing me to another location to pick up a truck. By the time I got off the phone with them (after about 30 min) a single employee returned and acted like nothing was wrong. It was ridiculous. I will never trust this location again.
-
April 2022 by Joanna
Their hours are a lie! Extremely unprofessional and Rude! This place is a joke. I would give zero stars if possible.
-
October 2021 by George M.
Whatever you do if or when you need a U-haul in the Oakland area do not, I SAY AGAIN DO NOT USE the 640 W. MacArthur uhaul location, and don't allow the website or the national uhaul to assign you to the 640 W. MacArthur uhaul location. They are thieves!!! I requested a specific location for my uhaul. It was NOT 640 W. MacArthur. I went to the location I requested when they didn't have the size vehicle I requested, we negotiated for a different size vehicle. Apparently, uhaul had assigned me 640 MacArthur; so while I driving my uhaul from my requested location, 640 MacArthur who never called me or notified me - charged me $50.00 b/c my CC information was on the original request. When I call the national uhaul number, and they placed a request for the GM from the 640 W. MacArthur location to call me - guess what (SILENCE) no call, no email no nothing...just took my $50.00. They don't answer the phone, and their VM is full. I'll be contacting the Better Business Bureau Monday. Did I mention: DON'T USE THIS UHAUL LOCATION
-
July 2021 by Wesley Green
Owner/guy who answers phones is complete joke. Rudest person I've ever dealt with. Avoid this location and one in Netarts as well, they are owned by the same awful people/person.
-
May 2021 by Norell M.
Came here for my U-Haul rental to find it was also a market and take out style Mexican restaurant. The food smelled amazing; I didn't try any of it bc it was all meat based and I don't eat meat. If you're a meat eater, you may want check it out. The market had a lot of fresh produce and foods. I wanted to buy a bunch of their salsas because they looked amazing (I was gonna be on the road fir 8 hours with no way to keep them cold so I sadly had to pass). Anyway, the u-haul process was super smooth. I was in and out quickly with a contactless check in and inspection. The gentleman that initially helped me at the register was very nice.
-
April 2021 by Knox B.
I would give them zero stars if that were possible. The manager refused to try running my Chase debit/credit card through his machine, because it said "debit" on it and their policy is only credit cards for pickup trucks. I told him it was a credit card also, but he would even TRY! Total j**** I asked him what kind of business are you running here? I called their headquarters to complain and she tried to call him, but he didn't answer the phone. He and his pals (employees?) were just hanging out in the lot. He told me he wouldn't give me a truck, no matter what. The person at their HQ sent me up to the one on Sixth St. in Berkeley. No problem with the card, totally friendly and professional there. The upside? U-haul sent me $50 because their reservation guarantee for the truck I had reserved online (and for which I had used my chase card to do so).
-
February 2021 by Jaykob Wood
Alex, the owner, cussed me out, called me names, harassed me, and threatened me. He was confrontational from the start and got in my face. I felt threatened and had to file a police report. I cannot stress enough to stay away from this angry person. I had a terrifying experience and actually had to run off the property for fear that he might try to hurt me.
-
January 2021 by James Morgan
Of all the places I've used u-haul this is the best one
-
October 2020 by SF Hauling And Moving S.
These guys Have 1 person working there, the wait time is unreasonable. I was accused of an accident I wasn't in from this franchise location later apologized for the misunderstanding. Now it happened again yesterday and we purchased the insurance. I'm glad all my calls are also recorded on my end so I can speak to a lawyer about these bogus claims. Would never rent or recommend renting from these guys obviously.
-
July 2020 by Hayden H.
This was a disappointing experience and unfortunately this business will receive a 1 star review over $12.15. He claims he gave me a full gas tank in a Ford F150 truck but he did not, it was roughly 7/8 full. Even if he did, I drove 37 miles based on the odometer and put in 2 gallons of gas before returning the car. A Ford F150 is up to 21 MPH so this should be enough but he decided to charge another $12.15. I'm disappointed and won't be coming back.
-
June 2020 by Sean S.
I actually had a decent experience here, but am rating it 2-stars because they charged me 50% more than my original subtotal. Admittedly, the contract they give you does say that failure to return equipment by the "Rental Due Time" may result in additional charges, but it feels a bit slimy to charge $20 extra for returning my rental at 3:59pm rather than 3:30pm, especially because someone was their and picked it up from me. Their contract says that you can avoid the $20 after-hours convenience fee by verifying your return on your mobile device, but when I asked the guy who accepted my truck return if anything was needed from me, he said no . Ultimately, things just didn't seem as transparent to me as they could have, and I haven't been able to successfully reach them over the phone to ask for clarification on the matter.
