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November 2023 by Glen Watson
First, I have to say I've been getting my oil changed at Tillamook Valvoline Instant Oil Change for well over 20 years. I started back in the day when it was Oil Can Henry. I'm perfectly able to change my own oil. It's just been worth the extra expense to not have to roll around on the garage floor and find a way to ethically dispose of the used oil.I have several vehicles that I have the oil changed at Valvoline. The particular vehicle at issue here I've owned since 2018 and have had the oil changed multiple times without issue at around $120 for each oil change.A couple of years ago, in the midst of the Covid-19 pandemic, I went to get my oil changed. They apologized and told me they could not get the oil my car required due to supply chain issues.My car requires 5w-40. Not super exotic oil, but OK. The pandemic has really messed with the supply chain. I find the oil readily available on line. I place an order and a couple of days later it appears on my doorstep.I take my oil and a filter back to Valvoline. No problem. They change my oil using my supplies and charge me around $50. This has been the routine for the past few oil changes. Still worth it in my mind.Today I roll into Valvoline for an oil change. As I drive up I notice one of the two bays is empty. Great! I think. I'll be able to get right in.As I pull up to the empty bay I notice a couple employees off to the side, smoking. They look at each other somewhat begrudgingly. One of them takes a long drag off his cigarette and hands it to the other. He then proceeds to walk over to talk with me."We don't work on Volkswagen's", he tells me. I was expecting this and was prepared as I had again brought my own supplies."We still can't do it", he tells me. "Wait, what's changed?" I ask. "You've been able to use my supplies in the past." "Let me check with the manager," he says and heads back into the building. On his way he grabs his cigarette, takes another hit and grinds it out on the sidewalk.A few moments later he returns and confirms the manager says they are "unable" to change my oil. I ask to talk with the manager. The manager comes out to talk with me. He confirms that the "Big Boss" says they are unable to change the oil on... he lists off several European manufactures. "Even when I have everything necessary to complete the oil change?" "Yep," he replies.There is a big difference between "unable" and "unwilling." In a business like this I would think repeat business would be especially valuable.I find it astonishing that the "Big Boss," were he there, would have turned away good business, from a long term customer, while his employees appeared to have nothing better to do than smoke cigarettes.As time goes on I will forget what was said, but I will never forget how this made me feel. And that is that my business is not appreciated.Based on most of the reviews here this may have been an isolated incident. I hope so. Unfortunately, you have lost my business and I cannot recommend your services to anyone.
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November 2023 by Sam Brown
Great place for an oil change! Upon my request they changed my cabin air filter and pulled the mouse nest out of the ac/heater duct work. Thank youServices: Air & cabin filter replacement
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October 2023 by Kelly Seaton
Fast, efficient, friendly enough! Forgot my coupon at home and they honored it anyway.
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August 2023 by kryos 2027
Great experience, not only $10 off. He gave me an additional $5 off. Different manager, wish I caught his name. Actual Profesional.
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July 2023 by Garry Gitzen
Said my next oil Changed to 3000 miles when it was 100% synthetic oil and then they change it to 5000 miles synthetic oil is supposed to go to 10000 miles. Although I changed it about 7 to 8000 miles. Also with my oil and my filter it cost me $43. Considering that it took 15 minutes 25 dollars would have been much more reasonable. They did what they were supposed to do empty the oil change out the filter and put new oil in. Although they left it low because they didn't consider the oil filter using more oil of just a straight oil change. Unfortunately I'm a second find another friend I'll have to go back to them again because the dealer would cost me about twice as much Considering the dealer is more than a 100 miles away.
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June 2023 by zombie power
Nice people great service
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May 2023 by Karl Tapia
Great service. The lead guy has been there for years and does a great job!
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January 2023 by Monte Dunn
Good oil change service. Should expand to fuel filters and full transmission services.
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December 2022 by Shannon Ray
Sean was awesome. He laid out my options and they got the work done task fast.
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August 2022 by Shelly Becker
Took good care worked throughly. Very happy with the service.
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August 2022 by Mandi C.
The nicest guys work here! They're honest and friendly. I wouldn't want to get my oil changed anywhere else.
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July 2022 by Deidre Collier
My friend and I ended up needing an oil change on the way to the beach with our kids and they were very friendly quick and straight forward!Service: Oil change
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July 2022 by Charlie W
Courteous people, professional. I'm at ease with their work
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July 2022 by PerformanceBaggers WestCoast
Excellent place! Fast friendly and professional! Thank you all!
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July 2022 by Stephen Moore
Very professional fast and friendly and fair priced
