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April 2024 by Heather L.
the troutdale store has some great items and I found what I was looking for, but the girl working was completely rude and unprofessional. I walked in and she didn't even acknowledge me and when I asked a question about the hats she ignored me. then, there was a girl that came with her dog and they sat there talking for several minutes while I was waiting to check out and when I said "could I get rang up please" the girl with the dog rudely said "we one have one person working" if i didnt need my clothes a hats for my trip this weekend, I would left without purchasing a thing. it was such a turn off and disappointment for such a great store. I won't be going back to that store.
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February 2024 by Tee F.
My family and I went here today to buy a pair of boots for my boyfriend, and my young daughter was very excited to buy boots with the money she had been saving. What should have been a really happy exciting experience ended poorly. When walking up to purchase the boots there was a group of teenagers working the front. One of these teens looked at her other three coworkers said no,shook her head and walked off as if helping someone who doesn't visually fit the demographic of a person who typically would buy from a country store was beneath her. The young male coworker proceeded to give a me a rude look and the girl who said she was not helping me and I proceeded to have a stare down. I chose not to speak up in order to preserve the experience for my boyfriend and daughter. Why? Is my only question. I'm putting the money I work hard for into the bucket that pays your paycheck. I'm privy to the cowboy culture.. been around it since I was born. So many things I love about it. It's a part of my soul and my DNA, but the part I can't get on board with are the people who discriminate because someone doesn't fit their narrative. Be better, do better. You've lost another customer.
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February 2024 by chris cannon
Whatever you do do NOT buy any Cody James Boots. They are absolutely garbage I wore them for 2 weeks and they stared falling apart, I will never waste my money on Cody James brand again!
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February 2024 by Anavelia Pineda-Cisneros
Love the apparel here but it is very spendy. Service is hit or miss, sometimes I get lots of help and sometimes it's like I don't exist and other customers are more important to help as I'm left waiting while everyone else gets helped. I think part of it is only a few workers actually know how to do everything while others don't know how to do anything and the one associates that knows everything is pulled to do everything for the associates that need loads of training still and the customers they were helping are left hanging.
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February 2024 by Kelly Barber
I paid cash 2 weeks ago and showed in their computer they tried giving me a gift card intead when I purchased item they said there would be no problem returning if I decided I didn’t want the boots tag on them never worn their as nice and dishonest when you purchase returning it’s a different aditude I’d never shop here ever again over priced and it’s hard to get your money back
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February 2024 by Natalie Ruiz
Very bad customer service, there were three employees at the time of my visit with my partner and I being the only customers in the store not once did they greet or assist with helping us took my business else where.
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January 2024 by Kelly B.
paid cash for boots never worn tags still on them they did everything in their power to give me a gift card when I made purchase they said it would not be a problem that I was in the system showing I paid cash and would get my cash back .Never again and they aren't cheap they are high priced
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January 2024 by Jordy Lopez
Absolutely garbage service nothing but children working the front and out of the 6 employees there not one knew how to shape hats and one even said imma just ring this other guy up idk how to help him don't bother going here go 15 minutes down the road and go to the other location
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December 2023 by Jared Lulay
Never having owned a pair of Western boots before I had zero knowledge about what I was doing .the young lady that helped me was fantastic.Helped me find the size and fit that was best for me and then was time for style. She was on her hands and knees pulling every pair of my size to find exactly what I wanted,which I wasn't sure of just needed to see them to know,when it looked like all hole was lost she kept searching and might have been the last pair my size she found them .I will be back to purchase my first hat, I'm sure the experience will be just as great.
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November 2023 by F M
Have been shopping at Boot Barn for over 20 years. A week ago I purchased a new pair of boots, they were an unheard of brand to me but they were comfortable so I gave them a shot.2nd time wearing the boots the Heal started to literally fall off. Not the most expensive pair , $179.00 , but this should Never happen.Maker of the boots ,Brothers/Sons. Complete Garbage..
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November 2023 by Nickie Royse
Huge selection but astronomically overpriced. Leather Boots I can understand, almost. But last year's clothing items that I wouldn't pack out of Goodwill? For $30 to $50 on a $5 item? Yeah, I can't get behind that. Do better!
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November 2023 by Alicia E
Worst customer service, employees, and store as a whole. Walking in the doors had multiple employees (6 if not more) standing there flirting and one flipping another co worker off. Through the completely trashed store employees acted as though any customer was an inconvenience to them and their flirting time. Never once was I asked if I needed any assistance as multiple employees just walked by. I had to ask if they had any nylons to try on boots, to be told no. Which resulted in a big loss boot sale. The to be believed younger girl manager just stood there and watched the employees goof off, flip each other off, play with the hat steamer, with no cares in the world. She would rather stand and do nothing at the registers as the one cashier had a line of guest waiting. I will never go to that location ever again. It’s a disgrace to the boot barn name.
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October 2023 by MrFergalicious2
I loved the cool sales girl that helped me find my perfect pair of Georgia Romeo’s. She was wearing flared jeans and a cut up sports jersey. She mentioned she wanted Romeo’s too. Someone comp this girl a pair- I want to see how she will style them!!
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October 2023 by Richard Schjoth
So I’m not much of a complainer I feel like everybody has an off day but the customer service I received here was so bad I don’t usually spend 160 on a pair of shoes just not who I am but I need some good work shoes I asked for help the girl made me feel like I was a complete inconvenience to her I had to crawl on the ground looking for my size I ended up getting a 1/2 size to big because that’s what they had and they were not the ones I wanted but i had to take what I could find for myself because I didn’t have help I’m very disappointed I was going to get 3 pairs of boots but only left with the bare minimum and might be returning these too big for me boots wish i could have had help and a better experience
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October 2023 by Chris Wahlstrom
Not very happy with the service. Just wanted to exchange a pair of boots...just a big hassle...they wouldn't exchange..I did not have a receipt...but I wasn't looking for a refund...just a smaller size. Definitely will not be recommending or shopping there again.
