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October 2023 by Manuel O.
Troutdale Home Depot for me it is not a good idea to do business with it , I spend thousands of dollars for windows replace and they installed with the worst material, bad installation, they installed windows different they promised me , I call them and explained about what was wrong, so they send me a Especialist for inspection who told me the windows were bad quality, bad installation, but when they went back to Home Depot they said to the manager of windows Deparment my windows don't have nothing wrong . That's anti Ethical to do business
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August 2023 by Liz D.
This three star rating is an average of FIVE FOR DEBBIE and 1 for everyone else. I ordered 26 boxes of flooring. I got 20. I got the 20 after waiting for 90+ minutes for the crew to 1. find the flooring 2. find a driver for the machine to get the flooring. I called repeatedly for almost a week. Every manager I spoke to would "look into it and call me right back". You know who you are, P and K. After being incredibly frustrated, Debbie fixed the situation in about 3 minutes and my six boxes of flooring are on the way.Ya, Debbie! Boo, everyone else.
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August 2023 by Eli E.
Issac rocks. He convinces me to make bad financial decisions but it's alright. He deserves a raise. 10/10 customer service.
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June 2023 by Jason B.
They got my order completely wrong. Yes, I know humans make mistakes on an average of 15% of the time.
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January 2023 by Jessica P.
Pretty brief visit - I knew what I wanted, found it easily thanks to large clear signage, and the checkout staff was friendly. Store was clean, parking lot in good condition, clean restrooms.
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October 2022 by Mark S.
I don't like doing this but today this Home Depot made me soooo mad, i wished I could do anything, anything at all to put that whole place out of business. Home Depot sucks! Their customer service has dropped to about 2 rungs above abuse and today was another example. Our dishwasher broke and we're in need of one today. I could order one, but I figured I'd head to home depot because we needed to get a garbage disposal as well. We found a dishwasher there that was on sale. I didn't wanna spend $1000 bucks on a dishwasher, so I was looking at decent one that was setup the way we liked for a good price. So we decided to buy... that's when the punishment began. See, when you want to buy larger ticket item like an appliance, that's when they decide that you're stupid for even trying. Bear in mind, I need a dishwasher now... If I could order it, I wouldn't be there. I found a female employee sitting at a computer in the appliance section. I could see she was on her personal phone scrolling through Facebook. I politely apologized for interrupting and explained that I'd like to purchase this dishwasher. She appeared annoyed with me (I know, how dare I be a customer here right?), then looked up from her phone and told me she isn't the appliance persona and knows nothing about them. She pointed to another guy who was seated at another desk near the appliance section and told me to talk to him. I walked over and asked him about the dishwasher. He also appeared annoyed with me, but followed me to the dishwasher. All of his body language showed me that he really didn't wanna help. I showed him the dishwasher and without looking anything up on a computer or on a phone immediately told me they could order it for me. I said, "Well, I need it now, do you not have it in stock?" He said, "I guess I could go check." So he left us in the aisle for about 5 or 10 minutes then returned and told me it's not in stock. My wife and I really liked it, so I asked if he could check to see if any of the other Home Depots nearby had it. For the first time during my whole contact with him, he got out his phone and looked it up. He told me that the Mall 205 location had 3 in stock. It was only about 10 miles away but it was Friday, during rush hour, with gas that costs $5.50 a gallon. So I asked, "Are you sure? Because I don't wanna drive all the way over there to find out it's not there. "Yep it shows they have 2 in stock and one on display." So off to the Mall 205 location we went. At the Mall 205 location, once again, the first person I talked to in the appliance section didn't know anything about appliances and couldn't help me. So I found another employee, a male who looked to be in his early 20s. He was on a computer in the appliance section. I told him what I was after and showed him pictures of the unit at the Gresham location. I had also taken a picture of the price tag which had the model number and unicode numbers and stuff on it. Once again, without looking it up in the computer he started walking down the aisle looking for it. This guy's method was to find the price tag with the same price. Even though there were at least 15 other dishwashers with the same price. So of course he couldn't find the one I was looking for. I pleaded with him to look it up and see if they had it in stock. He pulled out his phone and looked it up and told me he didn't know why the other guy told they had any, they were actually at "negative 4 in stock". Then he told me he was going to go look one more place and left. We stood there for a long time. Like at least 15 minutes. Then he returned and seemed surprised that we were still there. He told me they didn't have it in stock but he could order it. I told him that I can order it, I came to HD because I need it now. He couldn't help and it was obvious he didn't want to. We left, and then were stuck in Friday rush hour for almost 2 hours only to return home without
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July 2022 by Originator O.
Mine is about the customer service employee, Elijah. He was the best in being helpful with me ordering something to be delivered to the store , myself using two gift cards instead of cash or credit card, which is why I went into store to have them order it for me
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July 2022 by S.L. N.
I give it two stars for being open. The "customer service" is what is really crazy here. I asked 4 people where something was and all of them said they didn't know and had no information on where to find it. They acted like it was crazy someone would even have a question like that. I basically asked where a hanging basket in their own ad was. I worked retail. I know that you don't always have what's in the ad, but you at least know if you don't. They all had attitudes. I guess I see it this way, there is already self check out and besides the people doing the stocking, what good is the customer service department anyway.
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June 2022 by Watermelon B.
I'm worried for all the employees have to breathe those lawn pesticides, paint cans and chemicals all day. Are they okay in there?
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June 2022 by Randy W.
Their web site is completely deceptive. I ordered a Weber BBQ for a friend believing it would be assembled like every other BBQ they sell only to find out this model is coming from Texas in a box and the lady with no tools must now figure out how to build something she has never done before. Nice job Home Depot.
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January 2022 by Jennifer N Jesse B.
We live about hour an half to 2 hours from the Home Depot in troutdale but it's our go to store when we have a project going on! Well we have been remodeling and got a late start into town for an order. We really had t thought a head to call and see if they accepted Google pay and we were using Affirm pay in store so card was a virtual card and added to Google pay. We had about an hour to shop but we knew pretty much what we needed so we grabbed our cart and took off on not quite a run( I don't run unless being chased by a raccoon!) Anyways we got what we needed and got to register at close to realize they don't take Google pay! We really didn't know what to do.. I asked the cashier if we could order online and pay for it that way she wasn't sure and sent us to customer service. Feeling awful that we were keeping the employees so late!(I've worked in customer service for about 35years and I know when it's time to be off you really don't want to wait on one more customer!) But I got to say this was probably one of the best experience I've ever had in a store! I didn't catch the 1st guys name that tried to help us but we had stumped him too! So like superman with his orange cape to the rescue came Ian this guy knows his customer service and went above and beyond! Thank you Ian and the rest of the staff at the Troutdale store #4014! You all were so friendly and willing to help to ding bats from the hicks! If I could give you more stars I would!
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August 2021 by Lauren G.
Don't shop here! They double charge your credit card then tell you they can't find it in their system and to file a claim with your bank which is b******** They don't give you your money back. Shady incompetent fucks.
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July 2021 by Kristine M.
My fiancé and I were waiting in line at customer service to pick up a online order. Three staff members were there looked at us and completely ignored us. They gave no acknowledgement like letting us know they will help us in a moment. I understand if they are busy but not giving any sort of acknowledgement or communication is not acceptable. I'm canceling my order it's not worth it.
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July 2021 by Jimmie A.
This would be the LAST place I'd shop Absoulutely horrible customer service they never have what you need in stock don't waste your time and money going there!!!.
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June 2021 by Kathi K.
Husband and I stopped in last night to pick up a few things for our newest home project and discovered you took out your Veteran's parking. What's up with that?
