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August 2024 by Casey Light
I made a mistake, and Rivermark charges me several times a day at $30 a hit, adding up to over $600 in fees in roughly 10-20 days (I originally posted it was 2-3, and this was incorrect) plus the fees from the other parties involved. Rivermark reversed about 3/4 of their fees, still profiting from my mistake. About a week later, an employee at Rivermark made a mistake and "accidentally" transferred $1,200 out of my account and into another member's, and all I got from the branch manager was, "I fail to see how we (Rivermark) gained any benefit from profiting $60 off of your mistake." This tactic is how the little guys lose every time. Profiting $60 off someone's only mistake in probably 8+ years of having this account isn't a gain? I didn't even ask for much; I wanted them to zero out my credit card, which was significantly less than what their mistake cost me. I'll zero out my account as soon as I find an alternative.
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April 2024 by Viet Nguyen
I've been with Chase and BofA, Rivermark has been by far the best bank. I've been with them for a few years now and I'm very happy and satisfied with their service..
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March 2024 by Michael Hilsenberg
From the day I walked into the branch to open an account, I was greeted by friendly faces. Any questions I had were answered very clearly and concise, and I wasn't left feeling confused or misunderstood. When I was given some options for savings accounts, everything was very clearly explained and easy to understand. The atmosphere over is very welcoming every time I went in for something, and I was always greeting with a "hello".
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February 2024 by Jerry May
Staff is always friendly and helpful. I don’t visit often but when I do things get taken care of easily.
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January 2024 by Joy H
Highly recommend this credit union. Great service. Takes getting used to having no tellers in the bank. Not totally sure why they use the virtual tellers but it works.
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December 2023 by Honorable Veteran
6 commercials in multiple breaks watching a streaming movie - just for that alone I’d never use this credit union
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December 2023 by Marty Moyer
6 commercials in multiple breaks watching a streaming movie - just for that alone I’d never use this credit union
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November 2023 by venson
Taurino help me to open account with Rivermark Community Credit Union, he is nice and super patient to answer all my question about new saving account with them, also the branch manager Marshall is awesome help me with bouns and recommend for everyone come to this location for business.
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October 2023 by robin smith
We were welcomed as we walked in the door. The service we received was professional, knowledgeable and friendly. Great rate on guaranteed savings, too!
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October 2023 by Lindsey Grove
Rei and Taurino are the absolute best! So informative and helpful especially for a first time process.
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August 2023 by Jill Meek
I have been a member since 1996. I have only had good experience with them.. I tell friends how much I love banking there. They have been so helpful when I have problems I can't solve on my own. They make me feel safe.
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August 2023 by Shayne Bruenn
Jeremiah M. Was the most kind, informative and professional personnel I've ever had the pleasure of speaking over the phone with! He made sure I had all account issues squared away and put a smile on my face! He deserves a paid vacation and a promotion! Use his attitude and professionalism for training purposes!!
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May 2023 by Ana R.
I've been a customer of Rivermark for over a decade. I'm satisfied with my accounts and the service I've gotten.
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April 2023 by Amaya T.
Rivermark is the best credit Union I've ever worked with ! Super friendly and welcoming environment. I had the pleasure of working with the amazing Taurino. He made the process of a new auto loan as stress free as possible. I definitely recommend Rivermark to anyone who wants a credit Union that works for the people, not for profit.
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March 2023 by Sandy Mitchell
Employees are friendly and ready to help as soon as you walk in the door. I was in and out in no time and they provided everything I needed.
