Rivian Service Center
Hours:
17725 SW Pacific Hwy, Tualatin OR 97062 Hours
About Rivian Service Center
Rivian Service Center operates by appointment only and specializes in servicing and maintaining Rivian electric vehicles. Customers can submit service issues through the Rivian app or contact the 24/7 Service Support Team. The center offers a comfortable waiting room with Wi-Fi, water, and snacks, and provides opportunities to experience Rivian vehicles through demo drives or visiting Rivian Spaces. Reviews highlight the exceptional customer service provided by staff, particularly mentioning a representative named James. Customers describe James as super kind, friendly, and highly knowledgeable, going above and beyond to assist with concerns and even helping with issues unrelated to service. His attentive and professional approach has left a strong positive impression, with some suggesting he deserves a promotion. Overall, visitors appreciate the timely, professional service and the welcoming atmosphere of the center, making their experience with Rivian positive and memorable.
Most Recent Reviews
October 2024
Good communication and great employees that practice great customer service.
July 2024
Stopped in yesterday because we were curious about Rivian vehicles. It turns out this is only a service center, but James behind the counter was super friendly, offered us refreshments, and gave us the address to the main service and sales center in Portland.
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