Sawstop LLC

Sawstop LLC is a company known for its excellent saws and phenomenal customer service. The quality of their products and their support is described as the gold standard that all companies should try to attain. Their table saws, including the Compact and CB models, are considered top-notch, exceptionally made, and great to use, well worth the investment. A key feature is the incredible finger-saving technology that provides safety. The company’s customer service team is beyond amazing, offering first-rate support. Connecting to a live person involves virtually zero wait time, with no robotic menus. The tech support and instruction manuals are some of the best, with crystal-clear assembly books that are a wealth of information. The team takes issues seriously, provides immediate assistance, and goes above and beyond. This includes helping with updates and upgrades for older saws, even offering severely discounted updates for models many years old, and assisting with purchasing parts for customization. While a rare false trigger can lead to an expensive repair for the blade and cartridge, and resolving such issues can be a bit of a challenge, customer service works to make it right in the end. Their willingness to ensure customer satisfaction, including direct calls and coordinated support, is a true testament to their brand. The overall quality product and phenomenal customer service speak for themselves, earning the highest recommendations.

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1. Tualatin, Oregon