I don't have an issue with "Tualatin", but rather an issue with a Tualatin sleep product warranty.purchase/issue that was made from a Chehalis "Phyl's" store. The entire purchase process was done over the phone, knowing Phyl's customer service, we felt comfortable with ordering sight unseen and paid by cash at my residence. It was delivered to my home and set up. About two weeks ago, I noticed something poking /scratching my leg each time I got in and out of bed, further examination found a broken spring protruding through the mattress side. I phoned the Chehalis store, and was told that I needed to bring the mattress in and then it would be shipped to the factory and then the determination would be made as to: replace or repair the item. I explained to the clerk, that this was not acceptable, my wife and I are both disabled, that is why we did not go to the store for this purchase, we instead had it delivered to our home and then paid for it in cash. My wife called the store later and asked what we were exprcted to do in the meantime while the repair/replace of the unit was decided/completed. She was told that we could use an air matress/bed in its place. I don't think so! We chose Phyl's over Sleep Country because of the customer service. At least when we had a warranty claim with Sleep Country, they dispatched a crew to our home with a new mattress in hand and took the defective one back to the factory to repair/refurbish. We had a new mattress in the home before the defective mattress was hauled away. That is all we ask from Phyl's, bring out a new mattress and then the store could handle the defective return. I hope it can be accomplished before this spring does anymore damage to self, cover or the fitted sheets. My order number is: 116332 on a "Tualatin Sleep Product Englander 6206 King Mat Victoria/Preakness", the frame and boxspring units are fine, we just need the mattress replaced. We have been pleasd with your product thus far and hope you as the factory, can resolve this warranty issue. Thank You for any assistance you can provide. My contact information: e-mail address
[email protected] James Wyrick 16626 littlerock rd sw Rochester Wa 98579 (phone: 360-273-6465)
