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November 2025 by Astoria Oregon
Warning ⚠️
If you think your personal belongings are safe when getting express service, Think again.
I had set up a live feed video of only the inside of my vehicle aimed at the center console on a vehicle I brought in on 2/18/2025
JACOB BLEA, the service writer turned off my video camera during service.
How do i know if they did or did not look in my personal belongings?
Also that CRAP gap insurance LUMS sold me was an absolute JOKE.
Portfolio Gap paid only $200 on a $4000 gap so do not buy gap from Lums.
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November 2025 by L A
Very disappointing experience. When I arrived for a simple rear brake rotor and pads replacement, the service advisor, Christian Ortiz, immediately tried to add an extra $299 for a brake fluid flush and claimed it was “required.” That was not true, and he only backed down after I put my husband on the phone. It felt like he assumed I wouldn’t question it because I'm a woman!
On top of that, a salesperson inspected my car without permission and left a note trying to buy it from me for half what it worth.
I wrote to the business owners and manager and they didn't even bother to follow up.
Completely unprofessional, dishonest and clearly taking advantage of people. I will not be returning.
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November 2025 by Stevie Rabon
I recently purchased a 2026 Toyota Tundra Platinum from Lum’s, and I had an excellent experience working with Alex. From start to finish, he was patient, knowledgeable, and absolutely professional.
Alex took the time to listen to what I wanted, helped me compare options, and made sure I felt confident in my decision. He worked hard to get me a very competitive deal and made the entire process smooth and stress-free.
The new Tundra is incredible — beautiful Blueprint color, great ride quality, and a truck I feel truly excited to own.
If you're looking for a salesperson who is honest, respectful, and committed to helping customers find the right vehicle, I highly recommend Alex at Lum’s Auto Center. Thank you for the great experience!
— Steven S.
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October 2025 by Robert Blunck
Always the best!
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October 2025 by tom winn
No high pressure, sakes, courtesy helpful sales staff, Patty was great an very helpful
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October 2025 by Vicky Rutherford
Quick and efficient service
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September 2025 by Justin
Great folks down at lums. Super helpful and so kind.
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September 2025 by Charles Moonier
Best auto sales experience ever. Everyone involved with my visit was exceptional. Especially my sales rep Patty. They were all courteous, knowledgeable, positive with no presence of pushing me through the process. I'm very pleased with the payment plan they worked for and presented. The paperwork anxiety I dreaded was simple. And I feel that I drove off the facility with a vehicle of my choice at a good deal. They will also be seeing me again for any future service requirements.
Thank you all so much.
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September 2025 by Jim Vanek
Changed the oil since the oil level gauge would not change after adding a quart of oil. After the expensive oil change the oil level gauge shows the same lower level. If the gauge is a fancy idiot light that may be OK but if it is a gauge it is clearly defective. I worry about ny vehicle being in peril.
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September 2025 by Francis McLellan
Everything was on time & very professional. Excellent employees.
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September 2025 by A Townsend
Ask for Jody, he will take care of you.
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September 2025 by Qwan Pham
It’s been really good to work with Lum’s. I’ve been working with John and he’s been gerrific to work with. Responds very quickly and so far has proven to be effective in getting the vehicle I’m interested in.
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September 2025 by T Hansen
Friendly, helpful staff. Well appointed dealership, zero stress, seamless buying experience.
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September 2025 by Debra Rodgers
Excellent service, beautiful waiting area, and really, really nice staff. Quick and easy. Thank you!
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September 2025 by Timothy Peitsch
Outstanding service, no hassle, Ralph was my salesman. I will definitely be buying another vehicle from Lums in the future.
