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November 2023 by Liz Snow
I had a very pleasant experience getting my tire patched up today. Seaside Les Schwab refused to check/repair it for me without replacing another tire with low tread (which they didn't even have in stock and couldn't get for another week). So I took my business here, am safely back on the road, and will return again.
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November 2023 by mason bishop
Buying my 2011 3500hd duramax could not have been any easier. Big thanks to all the guys and gals over at lums! Edit: they sold me a warranty on my truck for $5400. first time it's in the shop the warranty was supposed to cover everything but only covered half the repair cost. So DO NOT buy the warranty that they sell
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November 2023 by Steve L.
I was thinking of buying a car here, but after seeing the reviews, I'll go elsewhere.
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November 2023 by David Anderson
Tia Barrie and Jimmy were great to work with. They tried to find a truck I was looking for even in my price range. Awesome sales people. They are easy to work with and willing to help.
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September 2023 by Sarah Clements
Do NOT buy from Lum's. We've owned the car 6 weeks and they refuse to talk to us about our car that is broken down in our driveway. They haven't produced records for the multipoint inspection. Manufacturers has no record of maintenance before sale.
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September 2023 by Abigail E.
. Absolutely the worst service department at a Toyota dealership I have ever encountered. I owned Toyotas for almost 30 years and now will never buy another one because of Lums. They had my car for months, charged me thousands, and could not fix it. Their "mechanics" (who are not actually mechanics but "Toyota certified techs") know absolutely nothing about hybrids or how they work. They are incapable of critical thinking or problem solving and rely solely on computer codes for diagnosis. When I pointed out that it might be the computer that's causing the issue (based on my extensive research and information given to me by Toyota factory recall notices), I was greeted with misogyny and derision wrapped in jargon intended to distract me away from the fact that these guys are just completely incompetent. I should never have let them keep working on it after they charged me for a tow that they incurred while driving it when I had already warned them that it would break down. My neighbor also warned me about them. If you need any kind of real work done on your car, go to Graf's if you can get in.
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September 2023 by Steven Johnson
Lum's sales personnel are professional, friendly, kind, and of the highest integrity. Never in 50+ years have I experienced folks at a car dealership who were both my advocate and the car dealer's. There was NO pressure ... only a desire on their part to help me obtain the vehicle which I wanted. I very highly recommend them.
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September 2023 by Victoria D.
We were on vacation traveling north and had some repairs done on our RV in Coos Bay. They had removed our ABS fuse and lost it. We called everywhere for a replacement and finally found Lums. I talked to Steve in parts and he was able to locate the part in Portland and had it shipped to Warrenton where we were staying. He called the next day to tell us the part had come in. Awesome quick service and very knowledgeable.
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August 2023 by Camohat Mcgilicudy
They lied about the vehicle trade in value by around $10,000.Seems like Predatory lending, and deceptive practices.New used vehicle has had worrysome and harmful mechanical issues right off the lot.Going into dept for a busted car, instead of being happy with the new vehicle and first major loan is very upsetting. Plus how they lied about the trade in value by so much, told me there was only a 1-2 thousand difference not 10 thousand.
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August 2023 by brian Blackburn
The staff here was very friendly, they eorked with me to find the full issues needing fixed, and didnt rake me over the coals.I was more than pleased with everything from my initial greeting to my service quote and maintenance scheduling.
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August 2023 by Erik D.
I bought a 80K truck in February 2023 and still do not have a set of spare keys. This is just ridicules. They use any excuse under the sun with the chip market issues. They are solved people. I contacted service by email and of course no reply. We have many issues with our Tundra with very little help from Lum's. When living in WA buy from Toyota in Tumwater !!!!!!!!
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August 2023 by Cam C.
Worst car buying experience of my life! That has has now taken 4 months of it, and there still isn't any end in sight!Back in May, my wife and I purchased a 2017 Honda CR-V from Lum's Warrenton Toyota. We had it less than a few days, when it threw every possible error code it could.We take it into the dealer. They have for a few days. Claimed they fixed it, and got it back. Two days later. Errors are back.Back to the service center. Again, a few days later, they say it's fixed. I get it home. Next day... You guessed it. Codes come back.Give it to them again. This time, they finally admit they have no idea what's wrong with it, and will send it to a Honda Dealer to service. About a week later, they call and say it's fixed and they are sending someone to go get it.A few hours later, I get another call. Halfway back from the Honda dealer and all the codes came back while the service tech was driving it back to me. So, they turned around and took it back yet again.A few more weeks, and Honda finally admits they can't fix it either. "Parts are on worldwide backorder." was the line given.So, finally over three months of spending more time driving loaners than our purchased vehicle, Lum's finally admits they can't fix it, and sold me a bad car.So, they offer to buy it back and let us pick a new one. They say, look at their inventory online and let them know what we're interested in. We found three cars listed on their site. Told the salesman, and headed down to see them.Two of them weren't even in Lum's possession yet! They didn't have them, but them claimed they "Have to list in our inventory due to dealer laws."I retorted, "Then, why don't you add a disclaimer stating that, and that all vehicles may not be available at time of listing and to call ahead to check?"They did not have an answer for that one.The one car they did have out of three hadn't even been through detail yet. The entire interior was covered in crumbs, dust, and dog hair.So, since the three we were actually interested in were available, they offered to show us some alternatives.And, oh man, did the sales team once again push upselling! We were looking for a replacement of equal or lesser value, since the payments were already higher than we initially wanted. Instead they kept trying to push us into vehicles a few thousand more than what the Honda cost, with no offer or effort to discount it to match the original price. They hosed us over once, and think they can squeeze even more money out of us, now!?! Seriously, WTF? So, a few weeks of no car (It's sitting somewhere at Lums?) and we still have a loaner. They finally get something we think we'd like as a replacement. A 2018 Buick Regal TourX. We test drove it and liked it enough, to take it and be done with this ordeal.So, we took possession of it last week and thought the saga was finally over.This morning, the driver side seat motor broke. And, since it's automatically slides the seat back when you open the door, it tried to move and ended up jarring itself into a weird 45 degree angle and made a horrible grinding noise. I got the seat to straighten out, however it is now at maxium distance from the wheel. Which means, my wife cannot reach the pedals to drive it.I have to use a pillow behind my back to reach.Call Lums Service department today, and they tell me they cannot even look at it, until September!So, now Lums has officially sold me two broken cars with no sympathy. No apologies. And, not much in the way of doing anything to try to make this horrible situation any better.I will never purchase another car from Lums. And, I will discourage all of my family, co-workers, and friends from doing the same. Apparently small town dealerships figure they have a captive audience, and don't need to be decent to be successful. Want a new car? Best go inland to a major city with tons of dealers competing, instead of just three.These small town dealers are the worst I have ever encountered in my
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May 2023 by Jay C.
I am not pleased with dishonesty and theft that occurred during my visit this past sat. i can only assume one of the employees had to have stolen a NOCO charger I had under my seat in the vehicle. I will review if my camera recorded the incident. I'm beyond pissed because i work my ass off to have the things i have.
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May 2023 by Chris H.
I purchased a used 21 Ram 2500 from out of state. The truck had a clean title but arrived with small dents and had body work done to one of the doors. My fault for not seeing it in person first but have had good luck with other dealers (Dave Smith) while doing this. The first problem came when I requested a purchase agreement prior to sending funds. Tracy in finance couldn't understand why I wouldn't send funds prior to receiving the purchase agreement and was very adamant I send them immediately. I was finally able to get a emailed copy of the purchase agreement which at that point I transferred funds. In the purchase agreement I was charged for registration and title as agreed upon 2/27. I reached out on 4/9 to see when I should expect my title and registration and was assured by Tracy it should be soon since she submitted it to my states DMV. On 4/29 I received mail from LUMS with the title and registration paperwork that I filled out on 2/27 with a note to go to my local DMV to get it transferred in my name. I reached back out to Tracy and was told it was for a temp tag and they do not do registration or titling and I'm on my own.I've purchased many vehicles out of state and have never had a more difficult time dealing with someone in finance. My states law requires dealers to submit the paperwork when the vehicle is sold by a dealer and I guess Oregon is different? LUMS refused to issue a refund for title and registration. I ended up incurring an additional $250 to register here I AK after being told that the paperwork had already been submitted and the fee had been paid at the time of purchase of the vehicle. We have purchased many vehicles from out of state through Dealers and they have always sent paperwork to the DMV for title and registration. The fact that LUMS collected for these services, their employee Tracy then confirming in an email that the paperwork that she had sent it to our local DMV, to then find out 2 months later this wasn't done and I would have to go pay an additional fee to my local DMV is more then reason enough to not use this dealer ever again. If I could give 0 stars I would.
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March 2023 by Morgan Evans
I wanted to go ahead and leave a review with being thankful, but also rather disappointed with the experience my girlfriend has gone through buying a car here. While we are grateful we have the opportunity to get into a new car, the process has been very frustrating and confusing. She went in, Erik got her approved for a Toyota Corolla, and that's where the positive ends. When she finally got the car after 3 days because it needed to be "detailed" there was no temporary trip permit on the car, then cat food came shooting out of a few of the vents, so obviously no real detailing or inspections were done. Then after that for the next two weeks they have made very odd requests, 1. Calling her boss asking him to bring a physical business card to lum's(even though he has nothing to do with this loan) 2. Saying they need a hand written and signed paper from her boss saying she works a certain number of hours, and even told her to lie about it. And then after that, wanted it redone. 3. Says all these requests are coming from the bank.. well they couldn't contact her themselves because lum's sent the wrong information to them completely. Overall I'm severely disappointed in the lack of professionalism throughout this whole process.
