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March 2024 by Kiana Oyama
After being rescheduled 4 times for my dog’s Influenza booster vax, they administered 2 different vaccines instead at the appointment without my consent. They proceeded to try to charge me for both vaccines that I did not request nor accept for my dog. Significant miscommunication between multiple employees, incorrectly documented vet medical notes, and many conversations with the manager later, I was still charged with only 15% discount.
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March 2024 by Christina Hernandez
First, I went to this location because of an employee referral.Prices are outrageous and hearing about the puppy wellness plan was tantamount to extortion. Pay this way or that.My pet is VERY well cared for and there isn’t anything I wouldn’t do for him, but I ask questions and I do not give my pet treatments just in case.Was asked if he was chipped, which I replied that it is the plan but he is not chipped yet. They checked anyway. Did you think I forgot that I chipped my 15 week old puppy? Or did you think he was stolen?Then I got grilled on my feeding practices. And if that wasn’t enough, they wanted to know when I got him. I didn’t quite ask what they were asking since I alluded that his mom was at home and they would meet her the next visit. I felt like I was in an inquisition.$230 later for vaccination, with a suggestion for follow up in 3 weeks for $250. Outrageous.
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March 2024 by Ben Logan
It is a genercare facility, not emergency. And appointments can be booked out a good deal, but the staff is wonderful and it is a nice facility
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January 2024 by Mikayla S
The new Hannah the Pet Society. Been with Banfield for years and was always impressed by their communication. Sadly, that seemed to change as soon as we really needed them. My 10 year old yorkie mix was having some issues and we couldn’t get him into Banfield so we took him to an emergency vet. There they discovered he had a stage 4 heart murmur. This was alarming as Banfield never reported this, even though they had seen him about 4-5 months prior. We had already spent a lot doing a lot of testing with the emergency vet and decided to do the rest with Banfield. His appointment was on the 20th of December. Checking us in they told me it would be likely they would need to send the results out for a consult but they wouldn’t give me a time frame. We didn’t hear from anyone all day. Finally around 2:30 I called to check in and they said they weren’t sure if he even had testing done yet.. he’d been there since 7:30am… come to find out he did get his testing done and was ready for pick up, a vet tech came on the line and told me that the consultations can take up to a week but we wouldn’t even hear from the doctor until Saturday the 30th as she was out. Upon pick up we received no information but we’re asked to monitor his breathing while he slept, and the vet tech couldn’t even give us information on anything done that day. Okay fine it’s the holidays so we wait. The 30th goes by and no one calls. I called before close and they said the doctor had left and would call me on Tuesday. The doctor did not call me yet again. So again I called and was told she had left for the day. I asked how we could guarantee a call tomorrow and they scheduled me for an appointment online at 5:30 the next day. I logged into the appointment and waited. Finally at 5:45 I got tired of waiting for the vet to show and I called the hospital yet again to inquire. At this point it had been 2 weeks since his appointment and 4 days past when I was supposed to get a call. So then after waiting on hold for another 25 minutes the doctor FINALLY got on the phone. Luckily he is healthy but I will never return to banfield because if he actually needed intervention time is of the utmost importance. The lack of communication speaks to their lack of care and compassion for their clients. Who knows the type of negligence that goes on behind the scenes and being created by the same people as Hannah the Pet Society I will not find out the hard way. It is clear banfield has fallen into the trap of greed and taking on more patients than it can handle. Highly recommend finding a different vet.
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August 2023 by Lawrence Bennett
Took great care if my dog. The people there are great!
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August 2023 by Madison Cameron
THEY GAVE MY CAT FLEAS, DONT GO TO THIS LOCATION!!!!! I've never had a problem with any other banfield, except this one. I've had my first cat for over a year, he never had fleas, then I brought my second cat in after about a month of having him (he had a check up right before getting him). NEXT MORNING he is crawling with fleas, and to make matters even worse, my first kitty who has NEVER had fleas ended up being allergic and had to be prescribed steroids. When I made them aware of my situation, I stressed this was an issue and that maybe they should take precautions to clean up better after each pet is seen; however, they denied any responsibility and told me it must be because I live in an apartment. Yet my surrounding neighbors dont have pets, and my cat that has been living here for a year has never had fleas, but they still denied the possibility of any fault. Obviously they don't clean up well enough for anyone to trust their pet to be there and not pick up more issues or diseases.
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May 2023 by Jennifer A.
I am a long time customer of Banfield with multiple animals. To begin with, as I am sure many have experienced, forget getting a pet in for any kind of emergency, need to be a on a cancelation list. So that is how it began. After this last experience I would NEVER, EVER return to Banfield for the "care" my pup received. I should not be the one explaining to a vet what to look for when I received the first call and being told my pet looked "bright" despite knowing she was in terrible pain. Dr. Hahn was not proactive in looking for solutions for her and all I received was it was a "maybe" for doing x-rays without other options presented. End result, I was sent home with pain medication, despite her having a kidney issue, and being told it would be "okay" for this. Then exactly one week later I was in the Tualatin Valley Emergency vet, which for the record has always been good, to have my pup put to sleep. I feel very strongly she would still be here today if Banfield actually cared about her and was more proactive in looking for solutions. Did I mentioned I never actually saw the vet, only phone conversations. This whole experience is NOT the Banfield I used to support. Think twice before taking your pet there and investing that monthly payment.
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May 2023 by Kelly Drapeau
First, I have to say that years ago Banfield was an exceptional experience in caring for my pets. This has unfortunately not been the case for the last 5-6 years, and we are now ending our many year Banfield Wellness Plan, and taking our pups elsewhere.-They rarely return voicemail messages that are left, when this is often the only option provided when calling. I have left messages politely begging them to call me back and NO RESPONSE that day or the next.-If they do pick up, we are put on hold for upwards of 10+ minutes. I recently called, held for 13 minutes and was then hung up on. I called back only to be put on hold again.They either have two many customers or too few employees.-We used to be able to bring our pets in if something important had developed, but now they only have availability for twice yearly wellness plan checks. The common response is, you will have to find a different Banfield to take them to, or find another vet to see them. Such an interesting response when we are paying $1200 per year for their wellness plan for two dogs.-I did not renew the wellness plan that was expiring for one of our dogs (we can't cancel the second one until it runs out. We even had a 17 year old dog that died and they said we had to pay his monthly plan until it expired. Really?), but they are saying it is still active. They told me to call a special number to confirm that it was cancelled. I called them this morning and it was a 32 minute wait time, or I could cancel through the automated system. When I chose the latter, it recognizes my phone number, but not my zip code (ha, the same zip code that shows online in their portal under my wellness plan!!!).I recommend passing on Banfield and finding a more reliable and inclusive veterinarian office to care for your pets.The amount of time invested in simply trying to get help for our furry friends shouldn't be this convoluted. I hope Banfield will eventually take the time to examine their business practices.
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February 2023 by Katie Middlewood
Very caring and understanding in a delicate situation with putting down our very sick Baby kitty. Then they sent us a sympathy card with his paw print on it! I cried and was blown away, what a cool thing to do, and my 4 year old son treasures the card. I will definitely recommend them to anyone who asks.
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January 2023 by Patricia Weaver
I have been taking my pets to West Linn Banfield for over 7 years. Love the staff and care we receive.
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January 2023 by Adam King
Brought my dog in for excessive dilute urination and vaginal discharge. Met with Dr Hahn. Said needed blood work done. Would not treat for a UTI or do a culture... Poor medical decision making, seemed like quick to push blood work for the $200. Was not receptive to our input.
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January 2023 by Daniel Brown
Always very caring staff whenever I visit! Sad that some incident four and a half years ago had the non customer pitchfork justice warriors out giving this place bad reviews from one wrong single act by the former manager, this place has actually far exceeded my expectations!
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December 2022 by Veronica Sanchez
Update: manager followed up and made sure things were okay and reassured this incident was abnormal and wouldn’t happen in the future.The vet tech was amazingly attentive, as they always are. I would give them five stars. The low rating is for the vet covering today. She asked to see my pet in the back, which is fine, obviously not out of the ordinary, but I was a bit uncomfortable cause it’s my baby, but the vet tech pushed a bit so I said yes.When the vet tech came back and said the vet could talk to me in the next room and leave my two kids in the exam room with the tech so there were no distractions while we talked was off putting…. I told the tech my daughter has separation anxiety we’re new to and navigating, so it’s be easier to stay there. She then pushed even more to have me go in the next room.… we were interrupted cause I had to take my son for an urgent potty break, so we didn’t finish the conversation just yet.On my way the vet tried to guide me in the other room and I said “oh no, I’ll be right back cause we had a potty emergency..”When I came back to our room with my kids, the tech told me to go ahead in the other room…. I said my kids are content so it shouldn’t be a problem to talk with them there. Then the vet didn’t come talk to me, the tech said she’d just reiterate what the vet was going to go over…. At this point I had no interest in talking to this vet. I got the info I needed. But really was not happy with being pushed when I said no nicely, then to not have the vet come talk to me felt personal and was off putting.Just felt really odd, I have never had anyone ask to meet in another room, let alone leave my kids with someone they don’t know, nor do I know….no matter how nice they are, this is not something that should be requested. My kids are well behaved, were coloring and playing on my phone…. Just rubbed me the wrong way.Again, it was a visiting vet, but I won’t be working with her again to say the least.
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December 2022 by Tiffany Hedger
The actual visit wasn't bad, though the assistant was much more caring and pleasant than the actual vet. However, the communication afterwards was terrible. I was told they would get back to us within a week with the test results (visit was on Friday 11/4). The following Thursday, my husband called and was told the results had been in on the 5th, but the vet had not had a chance to review them yet. He was told she would do so and get back to us the next day, but she did not. On Saturday I called and was told the results had just come in, and that the vet would be in next on Monday and would get back to us then. Still nothing. Wednesday came (now almost 2 weeks from the visit) and my husband called again. Again he was told the results had just come in and that the vet had not had a chance to review them yet. He was told she would not be in until the next day and would get back to us then. Later that same day I received a call from the vet saying that she had gotten the results back, but that there was too much blood in the sample for an accurate read on the cells. So, we spent darn near $400 for nothing but runaround. We will now be starting the process again with a new vet.
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December 2022 by Raj N.
Don't drop off your pet for an extended period of time. They are very nice during during check-in. I was specifically told that they would walk him around the block if it took too long. I picked my dog after 6 hrs, and he went straight to pee (left a large puddle) when I took him outside. He was obviously held in a crate, till I got there after his regular physical checkup.
