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February 2023 by Innerstate Records
We are updating our feedback to 5 stars as a previous issue has now been resolved successfully.
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February 2023 by Clinton C.
I am updating my review from 1 star to 5 stars as the issue I had with not being able to open a credit card has since been resolved satisfactorily so I Thank you for that.
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September 2021 by Mike takeyama-Anthony
Hands down the nicest group of bankers I've come across. I'm a coin hobbyist so I've been to a few banks...they treated me with respect. And answered all my questions. I have found my new bank home.
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July 2021 by Mark Proco
We opened a savings account at this branch and had a horrible experience. For background, we have had a mortgage with WF with 100% on time payments and early payoff. We were required to make an appointment a week out to sit down in the office and open a simple savings account. The process took most of an hour to do what was mostly completed online.We made a significant deposit to open the account and were told the funds would be available in 48 hours. Over a week later the funds were still not available. We opened the account to pay rent on a beach house where the landlord required Zelle payments, and WF has the highest Zelle limits. As the deadline for rent payment loomed, the money finally showed up in our account on the last day possible.I went down to the branch to speak with a manager and met with Juliann. She pulled the deposit receipt which showed that our deposit would take up to 48 hours for availability. She then couldn't explain the delay and called WF customer service while I waited. After a long wait, she blamed the delay on funds not being available from my bank. My other bank showed the transaction cleared one day (24hrs) after the deposit. We also got an letter from WF stating that our deposit had suspicious signature and was held. We showed multiple IDs and made the deposit in person with cash and a check. Two different stories trying to blame others.When I was in the bank another customer came in and also had a story of shady practices with this branch and WF.WF has been sanctioned for shady practices for years and seems to be still up to their game. Holding deposits is a great way of increasing their revenue.Stay away from this branch at West Linn if you can help it. There are lots of great financial institutions available. Juliann advised that a district manager would reach out about my concerns. No one did.
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March 2020 by Steven R.
Let me first say, I love the people at my branch, they are the only reason I have stayed with this bank for over 20 years. My accounts seem to constantly get changed and literally Every time I try to fix something with them, it gets messed up even worse. I have spent over a month and countless phone calls and visits to the branch to sign more and more documents just trying to add my son as a signor on my business accounts. Now, they have changed around my online access so I can no longer see all my accounts at once and can no longer transfer money between them. Also, my son Still has no access to the accounts online. This bank is just a nightmare you can't wake up from. Time to find a new bank
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December 2019 by Michealyn Schroeder
Kaela is amazing! She went above and beyond for my family and a strange dilemma we ran into! We will be transferring all our accounts to her branch!
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October 2019 by Maureen S.
I have used this branch for over 3 years. They are always helpful, efficient, and friendly. I am very pleased with the service.
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June 2019 by ROGER V
Good service.
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June 2019 by Mel P.
I went here today to cash a check, since I overdrafted my account (yesterday) my funds wont be available until tuesday. Rent is due tuesday, cutting it a little close! This isnt the first time, it takes forever to deposit a check. Cant do it online either if the check is over $1000. I will be cancelling my account tuesday and going back to chase.
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May 2018 by maria dealvare
Very professional and always helpful!
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March 2017 by Kate May
Friendly services. Was in and out with cash!
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January 2017 by Angela R.
Nice folks here. I've never had a bad experience. These people are very efficient, there has never been a line even in the drive through. The location is easy from either direction. I have always experienced good service and professionalism I wouldn't hesitate to go here!
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November 2016 by Correct Drop
This is a great bank with friendly staff too.
