-
January 2025 by Queen of the Bored
Prescriptions cost more here than a big box store.
-
December 2024 by Elias Lopez Gonzalez
The worst they hold me waiting for nothing
-
December 2024 by Heidi Wade
Used to be awesome but has gone way downhill. The last two times I have sent in a refill my meds weren’t “ordered” for 4 days. This is a common prescription and wasn’t on hand. They admitted that they are behind and no one even looked at my order to process for 4 days. Then for some reason they waited another day to even order it themselves. What should have been next day turn around became a weeklong saga to get my meds.
-
October 2024 by Kewpie Martinez
Horrible customer service for delivery . Either they never answer phone to get meds delivered or the person for delivery is always gone or not available . Delivery is never when I need my meds . Right now my meds were supposed to de delivered last mon . It's a week later and I still have no meds . Get a new delivery person or a 2nd delivery person . Try delivering your meds on time and on day you say will deliver
-
October 2024 by Amber Skinner-Doyle
I was just diagnosed with panic attacks 9/17/2024 had my prescription sent to Cascade pharmacy went to pick them up later that evening said they don't do same day turn over even though right here on their website says prescriptions within 20 minutes (false). Anyways 9/18/2024 my husband called to see if my prescription was ready because I was in a full panic attack on the verge of losing consciousness they told him it would still be several more hours. He finally went to pick them up a couple hours later and the hold up was on ibuprofen my doctor had prescribed awhile back so the staff essentially let me suffer over some ibuprofen. I will be switching pharmacies ASAP. Why put up with rude staff that obviously don't care about the customer whatsoever.
-
October 2024 by Ryan Skinner
Horrible customer service, employees are rude seem to be bothered by doing their jobs. Asked to rush a prescription was told there are busy. Very unprofessional
-
September 2024 by Amanda mcdonald
Miss counting pills . And does not give scripts when they are due and very argumentive . They do not work well with there customers . I am done with rhem!
-
May 2024 by Sailor Summer (kanakobby)
I used to love this pharmacy, they used to be so helpful. Lately now every month there’s something missing (or something wrong) when my mother or I pick up our meds. This place is probably great if you don’t rely on 5+ prescriptions just to function. I appreciate all they do and how nice most of the folks are down there, and I know it’s not an easy job. But I do wish that getting everything sorted was easier for both parties.
-
March 2024 by Nik Wheeler
Staff always friendly and willing to help
-
February 2024 by Cindy Brink
Well just was hung up from a Lexi. They have very rude people working there. It’s Very upsetting that the pharmacy has no moral or kindness. Service is poor.
-
December 2023 by Nelly Sewell
I quit using this pharmacy because their inability to relay information properly (It will be ready in 2 hours) and lack of accountability (still not ready 4 hours later) and or accommodation for their own employees mistakes (5 hours later, now they say they never got the fax) ? and lack in basic knowledge of how to do their job properly and receive a fax. Well they received my kids prescription and marked it as received, leaving no other pharmacy the able to fill it, as it can’t be transferred if it shows received. (7 hours later) they found it and now it has to go to the back of the line and they can’t rush it even though they watched me wait all day for it. Terrible customer service would not recommend this pharmacy to anyone. YOU MIGHT AS WELL SEND YOUR PRESCRIPTION TO THE GRADE SCHOOL AND HAVE THEM SORT IT OUT. AT LEAST THEY WOULD BE CUTER TO WATCH TRY AND ACCOMPLISH IT. Instead of a monotone individual telling you sorry and they are so busy but has the time to be on her phone every time someone leaves the window. This is the 3rd time dealing with this same problem amongst others like being given someone else’s prescription because they had the same last name. 0 STAR
-
August 2023 by amanda Wilson
I have been trying for a month to upload their app to my phone and every time I get to the phone number verification......nothing! The app is one of the worst one I have ever used. And I used Walgreens for godsake!!! And the customer service was awful, I phoned in my refills last week using their system. And by yesterday I got a call letting me know they were ready. When I went to pick them up only 2 of the Rx were filled, when I asked about the 3rd, the young lady said I put the order in to soon and they couldn't process it. WHAT!! I let her know that NO I didn't order it too soon, cause I'm completely out of the medication!!!!! She just shrugged and said that she would get it started. When I asked if I could get at least 4 pills (I take 2 in am and 2 in the pm) she informed me that no matter what it would take 2hr to fill it and I can come back then!!!!! REALLY! I didn't make the mistake your system did, and my Dr was very specific about me taking these 2 meds together and I've now gone a day and half not doing that!!!!! She did even say sorry, didn't even go and check with the pharmacist about getting me 4 pills that would let me make it to today. She was just like "To bad so sad". Well I'm glad she's an MD and knows more than my Dr. does. I moved to this pharmacy because they deliver and I don't have time in my work schedule to keep going to the pharmacy, and no matter how many times I tell them they don't have to call that someone is always home, they keep calling and because of that I missed a delivery yesterday. I get that their job can be frustrating, having to deal with unhappy people from time to time. but COME ON you are holding our health in your hands and when either your system, or your employees don't do their job that affects our health and you have NO idea what that person is going through medically to just treat them so blasé. It was so bad that I actually considered going back to Walgreens, WALGREENS! All I want are Rx filled timely, delivered so I don't miss work, and when I call not having to deal with rude employees that make me feel like I'm being a nuisance to them. Like Cory made me feel when I called about a question, he practically hung up on me, and his tone made it clear he had better things to do then talk to me!!! Rude, condescending and short toned people are who you will talk to if you have to call this pharmacy for any reason.
-
July 2023 by JD Slaughter
Very Rude Staff! Incompetent to say it nicely! They partially filled a pain pill prescription without getting my consent. They then told me they did me a favor even though they are closed weekends and prevented me from filling my prescription at another pharmacy. Post "Total Hip Replacement" surgery no less !!! Don't trust these people with your health or your wealth please.
-
July 2023 by Joyce Stockton Kendall
It's a great pharmacy with drive thru for convenience it has a wide variety of medical related products and a few pick up items just for you
-
May 2023 by K LeCornu
Extremely disappointed. After being a loyal customer for over 5 years & trusting this pharmacy with my entire family’s wellbeing. I’m told they will no longer fill my prescription unless I also fill 4 other maintenance medications a month with their pharmacy. This policy not only violates the Oath of a Pharmacist, but is insulting after I’ve spent years working to eliminate medications with diet and exercise under my doctors care to better my health. This policy is not listed anywhere on their website or information. This policy is not required by the FDA, CDC, DEA or the Oregon Board of Pharmacy, I checked all of them & reported this pharmacy for this policy. My prescription had been filled by Cascade monthly for over 5 years, with no mention of this policy or any other issues. Through my health and wellness battle I have learned that a personal relationship with your pharmacist can save your life, I trusted this pharmacy and sought their advice often. I’m sorry to share, they no longer care about the Oath of a Pharmacist, Cascade no longer considers the welfare of humanity and relief of suffering their primary concerns, they no longer hold themselves to the highest principles of the profession’s moral, ethical and legal conduct & above all they do not embrace and advocate changes that improve patient care. It is highly unethical to require a patient to fill non-needed, nor required prescription medications in order to obtain an actual needed prescription. I am moving all my families medications to a pharmacy with a pharmacist who values their oath and patient care. This is no longer that pharmacy. I highly advise you do not trust them with your wellbeing or the wellbeing of those you care about.
