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June 2025 by Ashlee Linton
H&R Block Made a Mistake on My Taxes and Refused to Reimburse Me
I had a very disappointing experience with H&R Block and would never recommend them to anyone.
They made a mistake when filing my taxes, which resulted in a lower refund. The state caught the error and corrected it — I didn’t need H&R Block to fix anything. I simply requested a reimbursement for the tax prep fee I paid, since the mistake was entirely theirs.
I even uploaded the official letter I received from the Department of Revenue explaining the adjustment, and I called H&R Block’s customer service, where a representative reviewed and explained the letter to me. Despite all of that, they told me I would need to pay an additional $99 for their “Peace of Mind” plan just to discuss their own mistake further.
To make matters worse, I was promised a call from a district manager, but instead, I received a generic email from a secretary repeating the same message: Pay $99 or we won’t help you.
H&R Block’s “Maximum Refund Guarantee” is meaningless. They made an error, the state corrected it, and they refused to acknowledge any responsibility — let alone issue a refund for the fee I paid them to supposedly do my taxes correctly. This is unacceptable, and I won’t be using their services again.
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March 2025 by Madison Amato
This is the 3rd year in a row I’ve filed with H&R Block and they charged me 520 dollars just for my tax return to be put into manually processing…. Why did I pay someone to file them for me and do all the work if I have to go back and amend the return myself just to get my money. Never again will I use H&R Block.
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May 2024 by Todd Luke
I've always done my personal taxes, but I started a business last year and had no idea where to begin with filing. I made an appointment with H&R Block and didn't know what to expect. Roxie, my tax preparer, made it so simple. If I didn't know the answer to something, or if I didn't have the info ready, it was no big deal. She just made notes for me to upload it through the app later and she took care of it all. Awesome experience. I'll be back next year.
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March 2024 by J&N A
Roxie really made our experience a smooth one. She patiently answered all of our questions and streamlined the entire experience.
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February 2024 by Nicole & Joshua A
Roxie really made our experience a smooth one. She patiently answered all of our questions and streamlined the entire experience.
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March 2023 by Emily Nelson
Zero help. Rude customer service. Needed some help with an amendment which I had never heard of before and was basically told to figure it out myself.
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February 2023 by David Wilcox
Very professional and friendly. Get back more then I thought.
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September 2022 by Margaret Frye
Customer service was outstanding!
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April 2022 by Gary Cooper
Roxy is great at what she does
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September 2021 by Amy Welling
The consultant that helps us Roxanna
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April 2021 by Matthew Reynolds
Working with Ruby for these last several years has been the key to my continuing to use your services. She has been a true blessing to have found and continues to be that each and every year she prepares my taxes.
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April 2021 by Brandon Roney
Friendliness of our accountant is #1. She's the complete package! We love you Roxie! H & R Block procedures and computer processing integration is top notch! We have been with our accountant (Roxie) in White City now for about 5 years. And we would never consider going anywhere else! Cheers!
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March 2021 by Michael Schmidt
Helped me over the phone while in hospital and filed my taxes great customer care,and a awesome support staff.?
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March 2021 by aftonrae
The gentleman struggled to input basic information and proficiently interact with the computer. Multiple mistakes were caught, and he had to refer to another associate for some things he did not understand. Needs more online training. Im not confident he knew his way around the program and therefore im not confident my taxes were done accurately.
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March 2021 by LAURA AGUIAR
Because i can trust you to help me get the refund i deserve
