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“As a first-time homebuyer, I was fortunate to have been assisted by Todd Twardowski. He was incredibly helpful in exploring various options to assist me in purchasing the house. He took the time to thoroughly explain each step of the process, ensuring I fully understood my choices and felt confident in my decisions. Todd was always prompt in responding to my questions, and his proactive approach kept everything on track. His professionalism, expertise, and dedication made the process feel seamless and manageable. I truly appreciated his support and guidance throughout the entire journey.”
“Incredible customer service and communication. We worked with Zach Flenner on an auto/RV refinance and cannot overstate how pleased and impressed we were. Zach's communication, timeliness, and check-ins were better than any experience in recent memory. He went out of his way to solve problems, make the process as streamlined and easy as possible, and was an absolute pleasure to work with. Very highly recommended!”
“Malynda Little was extremely helpful with funding for my insurance agency. Made the process seamless and stress-free! Best experience I have had working with a bank!!”
“I've been with Chase and BofA, Rivermark has been by far the best bank. I've been with them for a few years now and I'm very happy and satisfied with their service..”
“If you need support from a Relationship Officer, Erica Jenks should be the first person you consider. She provided a stress free auto loan experience, had my best interests intended, and answered every one of my questions in order to make the best financial decision possible.
She genuinely cares about her job, and that's what makes me appreciate Onpoint. I actually feel like I'm apart of their community when I walk in because of her.
She's personable, knowledgeable, objective, and honest.
I seldom do reviews, but she deserves it.
If you're in the sherwood-Tualatin area and looking for a new bank, consider Sherwood Onpoint. I've always had a good or smooth experience going there for whatever reason.
ERICA JENKS 5 STARS”
“Update: The people in the branch are very friendly and polite and explained that they're switching ATM providers and it's taking longer than expected. They accommodated me by letting me withdraw funds in person. Supposedly, I will get a card ordered and a confirmation when they happens. I'll update more then.Absolute Garbage for service. If you only have your mandatory vacation fund with them they won't let you withdraw funds in person. Instead they'll sell you an ATM card that never arrives. 4 different workers have sold me the ATM card now, but each time they fail to send it. And each time the next worker tells me that it wasn't ordered, but that they in fact will send it. I'm hoping that a poor rating and review will prompt them to follow up and do their job, but since we don't have the option of depositing our vacation funds elsewhere I'm not holding my breath.”
“I just went in to the oak grove branch to get quarters. Transaction done and SANTA CAME ON and said for Xmas they will be giving me $100!!!! And they credited me it right there!!! Guys! Go to Embold Credit Union!!! Thank you Embold!!!!”
“Wonderful experience! I had a ridiculous amount of chain, and small bills I wanted to exchange for large bills. It turned out to be a huge project because the money counter would not read the bills. (My fault they were crinkled) Jasmye Dixion was extremely helpful and patient making the experience fun! Now I am all set for my trip! Great customer service experience!”
“I've been to a few onpoints and by far this is my favorite one. Customer service was great! Julio helped me with my transaction with a friendly smile, he asked about my day and made me feel important.
Wilsonville onpont can't compare since they have people working there that look like they hate their job. Not Julio! Thank you!”
“I’m an attorney. I moved my accounts to OnPoint after seeing how easy it was for my clients to handle trust and estates matters at OnPoint. I use the Tigard Fred Meyer brand and routinely have 10 or more open accounts. The staff is awesome! They are always welcoming, competent and efficient.”
“I had a very pleasant experience at OnPoint Community Credit Union when opening up a new business account. It was smooth and easy. I highly recommend using this credit union!”
“I've always had excellent customer service at this location! It's nice to have a branch that is close by and the employees are always professional and kind to me every time I come in. I wanted to make sure to write them a nice review because they deserve it!”
“I made a mistake and accepted a fraudulent check into my account. Reported it right away when I realized the mistake and called, the fraud department froze my account. But told me I could go into the branch in the meantime if i needed some cash. Went into this branch where they (after some time were able to help!)”
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“I have been a member of this credit union for 35 years, back when they were the Portland Teacher's credit union. They are definitely going through some growing pains, the phone line customer service is terrible, but you still get good service at the branch offices. I go to the Wilsonville office.”