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July 2025 by Hal D
We stay there because the parking is good and they have a restaurant on site, but unfortunately the restaurant has gone downhill and makes it difficult to go somewhere else for dinner when we have a trailer.
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July 2025 by Yasmine Lunden
I have been here for 4 days and I have one more day to go before I leave to go home. So far my stay is horrible. My daughter I are both disabled and we were given a room that we had to walk to that were far away from the elevator and everything else. Also this was our first time here and we were not told about any of the amenities. If I needed anything I had to used my cell phone because the phone in the room was not working and I told the front desk twice on different days about the phone. I called and asked if there was a complementary breakfast, the girl just said NO, I said “Well I guess I have to DoorDash it “ and she didn’t say anything so I thank her. She didn’t tell me about the restaurant. The Maintenance Man was the one who told me about the restaurant, the gym, and the pool. He even told me the hours of the restaurant. The only staff that was friendly to me were the guy cleaning the rooms, the maintenance man. The guests who are staying here were more friendly than the staff. Hopefully next time I’m in Wilsonville, I can find a better place to stay where the staff makes sure their guests have a wonderful and enjoyable stay.
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July 2025 by Nicholas
I booked through Expedia and then they tried to charge me more money when I went to check out after I’ve already paid in full through Expedia.
And I wasn’t gonna make much of a bother about it, but they put me in a handicap room, which was stupid and unusable for a normal person…. When I also open the bedsheets, there was strands of women’s hair in them….
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June 2025 by C T
Nice place and nice staff. Theres a decent gym i used several times, warm pool, and other common facilities. The breakfast is excellent for sure but I also had quality fish n chips for dinner so i give the restaurant high grade too.
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June 2025 by Kelly Keel
This is an older location but the rooms are nice. They forgot to update the hallways as they are kind of nasty and old. The staff is very kind and every one of them has greeted me with a smile and a hello. This is worth the stay. Hopefully they update everything else on the next update. Make the hallways feel more inviting and nicer. These hallways are a little ghetto.
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June 2025 by Dan Wegh
It's worth paying more for quality, cleanliness, and safety compared to cheaper options.
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June 2024 by Joyce Karen Picker
When we made the reservation 2 months before the trip, I called and told them I was bringing my dog. I requested a room on the first floor near the exit. They assured me it was not a problem. Upon arrival they gave me a room on the second floor no where near an exit. I told them I was not happy about it and they replied you can wait for another room but who knows how long that will be. I did not appreciate that attitude. There was no apology and no desire to make it right. Second issue: I requested a microwave. They said they would have delivered to the room. We were there 5 days and it never made it. The hotel itself was quiet and was in a good location but the customer service stunk!!! Holiday Inn, do a better job of training your people. It would make a huge difference. We won’t stay there again.
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June 2024 by Maria Cisneros
The most awful experience. Father’s Day trip was ruined. We booked through Priceline. Specifically stated we needed a room with 2 BEDS since we were traveling with two adult size kids.
We even called the day of check in to confirm the room and 2 beds. They said we were all set.
When we got there they gave us a king size bed. Just ONE. When we explained that we needed the two beds they basically said tough luck. They had no rooms and since we booked with a third party we were out of Luck. They gave us a cot. A COT! To make matters worse we had chosen this hotel mainly because they have a pool. The pool was closed! Completely ruined our Father’s Day trip. The worst part is that no one stepped up to try and make this better. Definitely DO NOT RECCOMEND.
Absolutely NOONE has reached out. Your response is more insulting than helpful.
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June 2024 by Juan Miranda
Just stay away safety first
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June 2024 by Geraldine Marata
We had a great stay in this hotel. We loved the 24/7 availability of the coffee. We liked the gym and pool amenities. It was so nice that they granted our request to have a microwave in the room. The housekeeping was done daily except for the last 3 days of our stay. There was variety of options for breakfast but the choices were just not that good except for the fruits. The restaurant was a bit pricey.
Walkability: Very close to Target, Costco and other restaurants in the place.
Food & drinks: There’s a mini market where you can buy soap for the laundry and all others.
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June 2024 by Edgar Hernandez
One of the most beautiful states in the American Union, you deserve to rest in a hotel that gives what you are looking for, peace, rest after a long trip
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May 2024 by Maddalynn Juhl
This is extremely disappointing because the place is cute and clean but after my terrible experience I don’t think I will stay at a holiday inn again. We checked in at 10:30pm after a super long work and travel day. They started the check in like nothing was wrong but then as she is making my keys she informs me that earlier that day a new employee messed up and went into my account and deleted the payment info on file and because I booked through a third party app I would have to call them and get them to resubmit the payment info to them. (My issue with that is why didn’t they try and call that company to fix the mistake they made and if it happened way earlier in the day at least call me and let me fix it at a reasonable time it was 10:15pm and the main support wasn’t even open anymore). With it put all on me to resolve this issue I called support and played middle man between the hotel and the third party booking site getting information for them, mind you I paid for this room in advance a month ago so I clearly can show them that I have paid in full. After an hour of this around 11:15 pm We ask if it’s possible we can just get into the room and figure this out in the morning and they said no. We asked to speak to a manager too and they said no one was in so they tried calling and leaving a message and we overheard her asking if at this point they could try to “just cancel our stay and send us on our way” at 11:15pm when we live 5 hrs away. I finally was able to get the support to email a new copy of the payment info they needed around midnight. They tried charging it and couldn’t do it so we waited around as they tried to mess with it until they finally were like “we have the info but can’t charge it till the morning so we will just get you in your room now”. Absolutely ridiculous experience, we stood there for two hours figuring this out with no help from them and very little remorse about the situation. For the “inconvenience” she gave us a breakfast voucher they typically make you pay $15 for and some waters. (The breakfast should have been free it was the quality of a hotels complementary breakfast) She also said she would upgrade our room but we got to the room and it was completely the standard room I paid $160 for. So extremely disappointed with this experience. She mentioned this happens from time to time and that the employee who did it this time was new but she said she even did it a few times so I felt it important to share my experience with this hotel to save someone the trouble if it’s a frequent thing they experience here.
Safety: Also the front doors to the lobby lock without a room key you can’t get in but there is a broken door that is on the actual hotel side that just opens and you don’t need a keep to get in so not safe.
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May 2024 by Debi Martin
I have some suggestions....when someone books a room and tells you they have a dog, send them the pet policies when you send the confirmation email.
We did not know we could not leave her in our room unattended, even in her kennel, to at least go eat in your restaurant.
OK....order room service. Nope! You not longer have room service. OK...go to the restaurant and order food to go. Only a burger though because a steak isn't pleasant in a cardboard container with plastic utensils.... Get back to the room.....no where to eat it. No table and only one tiny TV tray....have to eat it while sitting on the bed.....
We had two days of this....C'mon.....you can, and SHOULD do better than this. We paid our extra $70. My dog was well behaved or we wouldn't have brought her. She was MUCH more behaved than the 5 children running through the hallways unsupervised.
When we checked in, we politely asked where the area was that we could take her to go to the bathroom. No real answer...
we were charged an additional $20 for "incidentals". I asked "What incidentals?"...she actually said she didn't know. Dont get me wrong....your staff were very nice, pleasant and a pleasure. Maintenance was promp when our TV and lights quit working on one side of the room...your restaraunt staff are top notch (especially the lady named Tanya). Your food has gone downhill a bit though. We had to bring breakfast to our room in the cardboard containers and it was cold by the time we got it there...no microwave to heat it up.
So.......next time we will eat out at a local restaurant because our dog is well behave waiting in our car...you will lose money that way, but we want to be able to eat at a table and RELAX and enjoy our meal and a glass of something special.
Oh...by the way. This trip was for pleasure...I have used this same hotel MANY times for business and never had a complaint. I will think twice just because of the poor planning on the management team that is running this place now.
Rooms: very comfortable bed and clean.
Food & drinks: The food used to be of better quality.
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May 2024 by PB D
We didn't expect to love this hotel but it was great! Our room was super cozy and we felt very at home here. We stayed for several days and had a nice time. Lots of amenities in this large hotel. It's a little dated from the outside but the rooms were modern and clean and the beds were comfy. Excellent value and friendly service in our few interactions.
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April 2024 by Luis Ruge
Nice...
