December 2018 by Stephanie E
This morning I used their ATM to withdraw some cash from my account. The ATM gave me a stack of $20s, so I walked inside and asked the bank if I could exchange the $20s for some $100s. The bank teller flipped through some policy pages and said she could only exchange up to $200 since I don't have an account with them. I was surprised by the limit and asked why. So the manager on duty walked over and said, "We don't launder money." Now I could understand him saying something about rewarding customers with accounts, etc, but was offended by the "laundering" reference. I said, "I just got this out of your ATM. I'm not laundering money, I would just prefer larger bills." He said, "That is laundering. We are not in the money exchange business." (WOW, okay....) So I went down the street to US Bank to consolidate my 20s into 100s and had no problems whatsoever. I guess I will be opening up accounts for my kids at US Bank, rather than Washington Federal...
