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January 2024 by Jordan M.
Great service! The manager, Leo, is very nice and takes care to make sure people are valued.
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May 2023 by Pedro Velasco
The banker were happy and friendly
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January 2023 by Mark W
Was advised by Chase Customer service to go in person to a branch to inquire about expediting the hold on a check. I went to the Woodburn location and was told there was nothing they can do and didn't even bother looking into my account. Went to the Wilsonville branch and they helped me through the process without any hesitation.
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September 2022 by Boomer Paschall
Lovely staff, very patient, polite & friendly. Knowable as well
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July 2022 by Mary C.
I had the worst experience perhaps in my long life today at Chase Bank in Woodburn. I tried to wire money to a legitimate car dealership in a large city that has been in business for over 70 years and the women that this bank hired as "tellers and managers" refused refused refused three times to send MY money to complete my auto purchase. After waiting in line, the teller Marbley, asked me to step to the back of the line so she could help other customers first because wiring money took time. I said no because I too had another appointment to get to. Then after all the paperwork, they questioned the legitimacy of my actions and refused to complete the transaction. I contacted the dealership again to let them know the trouble I was experiencing and went inside and requested a wire again but the staff at bank hummed and hawed and I had to leave for my other appointment. I called the dealership again and spoke to manager who was furious and threatened to sue bank for suggesting they were scam artists. Third time back to bank and all 4 ladies are whispering and united in their refusal to help me. I left and came home and was able to send full amount online after being told it couldn't be done by same women. In my experience today, this bank is racist, ageist and discriminatory towards women who don't appear to be what seems to them affluent and educated. They, in my humble and master's degree affluent educated opinion, are needing retraining. Suggested demotions as well as reassignments because Chase Bank needs to improve their customer service. I'm ashamed for Chase that I had to experience such discrimination and will tell many about my experience. No one at the bank gave me a legitimate reason as to why they wouldn't help me. I think they enjoyed humiliating an older woman in fact. I list over two hours of my day and gained great frustration and sadness over this experience.
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July 2022 by Michael Ferguson
Chase Bank made it impossible to deposit my daughter's settlement check. My daughter was injured and received a settlement. The attorney stole her and many other settlements. I contacted the Oregon Bar and was compensated by their victim fund for the monies my attorneystole. Chase Bank wouldn't accept the Oregon State Bars paperwork and insisted on non-existing court paperwork, therefore not accepting her deposit. I've never had a harder time trying to deposit money in my life.Bottom line keep it Simple at Chase Bank they're basically human ATM's with no knowledge or understanding of banking.
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November 2020 by Jaylin Palacio
very nice tellers always willing to go the extra mile. much appreciated
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September 2020 by Lucrecia Valdez
Thanks to all personal, help me all time, take care, thank you Branch in Woodburn Or
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June 2019 by Sunny Rowe
Our bank. Best bank EVER!! Polite, friendly, helpful. Everything you want from a banking service.
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January 2019 by Karen Garcia
No management on site and teller stated she was one in charge and then made out my cashier check incorrectly!! Headed back to Wells Fargo after I close on my home!! Thanks for nothing!! That's why I do everything online!!
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November 2018 by Chino Amaya
ATM always broken customer service was average woodburn is the worst chase bank in Oregon
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October 2018 by Perla Contreras
Ms. Arias was wonderful! She helped me with a frustrating situation! Because of her I will be staying with chase!
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October 2018 by Bob H.
Just moved to Woodburn, set up a new account with this branch, had the teller help me with a bill pay issue. The account manager and teller were very helpfull, friendly, and prompt.
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April 2018 by Nathan blank
Never answer the phone. Check cashing policies are based upon their feeling at the time. But they did promptly credit me for an honest mistake on my account... Could use a better branh manager, policy and phone answering seems like something they're responsible for...
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January 2018 by Haley H.
The people who work here are awful. The Manager Debbie especially, if you are not a regular well known customer you will be treated like you don't matter. There are always lines and always new tellers because they are so rude to their employees they don't stick around long. Don't go to this branch if you need anything done because you will wait forever. Debbie is so rude and stuck up to customers unless she knows you Wells the. She will chat with you for 20 minutes while everyone else waits. Take your banking elsewhere.
