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November 2023 by My Account
My watch's second hand came off. They gave me a hard time exchanging it. Don't buy. Cheap quality and sub-standard customer service. No doubt they are always on sale.
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October 2023 by Kristy Lee
Kristen is one of the best sales associates I have ever met! ✨? She knows a lot about watches and helped me find the perfect one. She remembered all my requests, even when I forgot about them ?. She is really friendly and made shopping fun. I highly recommend her!
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October 2023 by Leslie Jacobson
As soon as we walked into the store, we were greeted by Kristen and Melissa! Both were super helpful and very sweet. These gals know their watches! Kristen was so patient with us as we tried on a ton of watches. After we decided on the right ones, she fit them for us and then she engraved them! We will be back for more watches! What a great team.
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October 2023 by Justin B
Had watch batteries replaced here and the service was top notch. While my watch was being worked on I had a look around and was surprised to see the prices as low as they were. If I were getting a new watch I would look here first
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October 2023 by suresh senthirajah
Ashley, the GM handled my issue with ease and charm.I leave the 5 star review to show my gratitude.Thanks again!
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August 2023 by Benjamin D.
I have bought many of there watches in past. I unfortunately have never seen such crappy customer service I ordered some extra links for a watch I bought and never received a tracking number for my order it's been 10 day since I placed the order. I have tried contacting customer service multiple times and have been sent a full voicemail box. I'm sorry to say they may have lost my business and I won't be recommending them to anyone. Which is super saddening to me because I loved the brand and their products. I fossil sees this and fixes they're customer service issues.
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July 2023 by Allison Cruz
Went in yesterday employees never greeted or asked if we needed help. Just completely ignored us. Too busy gossiping with each other. One was even filing nail her nails.
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July 2023 by Allison Cruz
Employees never greeted us. Completely ignored us the whole time. We’re too busy gossiping the whole time. Acted like we were bothering them. One was even filing her nails.
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July 2023 by HARDEEP SINGH
They need to learn to welcome customer . If you don’t care about the people who visit your store after long drive , People will find the best place next door . Always have a choice .
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April 2023 by karen miller
Too many things to chose from? always a fun place to visit! Got a wallet and love it!
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December 2022 by Sham Aris
Friendly staff. Could buy more Fossil products in here with lowest price and more discount available. I'm loving it ?
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September 2022 by Nikhil nikki
One of lady staff who is counter today is arrogant and impatient, despite respecting customer she is such a way undefined.
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September 2022 by pradeep palaniswamy
Sunday 1:30 PM store still remains closed.
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July 2022 by Shivam Shah
Sometimes you get good deals...
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April 2022 by Alex
The staff here NEVER greet or act welcoming.