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February 2024 by Thomas
Had to get my F250 super duty serviced/trouble shoot an electrical problem. Not only did the service techs find the problem but they were able to explain to me what happened and why it was that way. They also allowed me to test it when I picked up the truck. Alex was awesome and very informational and helped me out a bunch in regards to what needed to be done. I highly recommenced this place to anyone who wants good, honest, and hard working people servicing and or fixing your truck or car.
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January 2024 by Ryan McQuiston
Best ford dealership I’ve had the pleasure of working with. I’ve had nothing but bad experiences with my 22 f150. A Beaverton dealership wouldn’t diagnose my issues, had to wait over a month on parts at another dealership around Canby, finally decided to give these guys a try as they were the only ones in the area available for same day diagnostics. I think I’ve found a unicorn. Told me to pop in around 1-1:30 yesterday and they’d get me taken care of. I’ve heard that before, and wasn’t expecting much. I pulled in about 12:30 because if your early, your on time. Pulled into a parking spot just outside of their service bay, jumped out of the truck, fully waiting to have to talk to a service manager and wait around for a while to get in. No more than 2 steps out of my truck I see their service bay door open and the service rep is motioning for me to pull in. I whip the truck in and he takes down some basic info, he runs FordPass info, and says to sit tight for an hour while his techs get back from lunch and diagnose right away. I’ve heard this so many times before I told him I’d wait in the lobby, he stamped my paperwork saying customer is waiting. Figured it would be at least 2-3 hours before any actual work was done, so I went across the street to Red Robin for a beer and a burger. Got back about an hour later expecting to sit around for another hour minimum before any updates. No more than 10 minutes of sitting there, the service tech comes out and explains that a bunch of modules needed to be updated, including one he said is not going to fix itself (good call on his part, I removed the active air dam and it throws a code, but I needed the extra ground clearance for work). He then told me the updates could take an hour, or could take a lot more depending on download speed. Ended up only taking an hour, but I really appreciated the openness. They called me up and explained everything they did to the truck, then sent me on my way with a $0 bill. I’m definitely coming back next week and buying them beers or pizza or whatever. Hard to find good service like that anymore.
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January 2024 by Keith Wilde
They will not take responsibility on their work, they was only ones had their hands in my fuel tank since it was new, they changed my fuel sending unit, they told they would drain fuel tank, clean it out but they did not the dropped the tank put their arms into my tank replaced sending unit week later truck stopped running had towed into C certified Shop found debris in filters and in tank $10,700.00 dollars later replaced fuel line, went back in Ford they put blame not themselves, do not use this Ford for Service
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November 2023 by Lori Henry
We purchased a second hand car there and also an extended warranty. Having our issues, some owner operated, and an oil change they are courteous and treated me with respect. Alex and John in the service department is the best and most understanding. We are usually not a dealer place for oil changes or repairs but Hillyers made us one.
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November 2023 by The Victory Channel
I have used other dealers for my service, a long long time ago. There are only two people who touch my Fords, Hillyer's or myself. They are a top notch world class company and the Hillyard family earns every penny they make, and have quite a business, and don't sacrifice customer service even when a lot of businesses of any kind have, in this day and age. They have never let me down and I always know I can count on their service manager. He treats me like family, even on cars I couldn't buy from them, like my cool new 2018 Police Interceptor/Ham Radio Rig/Collie Mobile. LOL But I did buy my Mustang from them and will give the sales floor first opportunity, always!
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November 2023 by Mark Ososke
Hillyer's Ford did a fantastic job to get my truck done in budget. Do not go to Damerow Ford, they will over charge you for the same thing and they charge more for parts in the service area than the parts counter. Stick with Hillyers Ford and go see Abner in service if you need anything. Abner and his team get five stars with us. Thank you
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September 2023 by Doggie School Bus
I have The Best Experience a Customer could have. With Mr Abner Martinez. He helped me the whole entire time. Fast and Great. He was Very kind and Friendly. I have to mention. That. He even walk me to thewaiting area. Showed me where thesnacks are. Coffee. Soda etc. he wasVery Kind and very polite person. 20thumbs up to This AMAZING PERSON.way to go Ford Human Resources onhiring this Type of Great People!
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September 2023 by Brad Capener
I purchased a Ford Maverick. I waited two years for delivery. I was promised by Ford Motor Co. and by the Hillyer's that they would honor the price I purchased it at, through 2023. I picked up my truck in Sept 2023 and they did not honor the price and charged me an updated amount. When I asked them about honoring the price, they said that Ford took away those incentives. I received no letter or call from Hillyer's letting me know anything had changed regarding the price. I saw nothing in writing from Ford changing conditions. If Ford says it will honor 2023's - because it was their fault it took 2 years to make and deliver, not mine - then I think they need to honor their word. This is about treating people, customers, fairly, if you want them to be customers in the future.
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September 2023 by Amanda Pies
I am very grateful for Alex and everyone at Hillyer's Ford. I felt like I was grasping at straws when it came to needing work done on my car. I didn't trust Newberg Ford Service due to past issues, lack of mutual respect, and just poor customer treatment. So, I took my car to where I bought it, they were unable to work on my car (Dodge Dealership and I have a Fusion). So I outsourced it myself to a different dealership. Tried McMinnville Ford & they couldn't get me in for a couple of weeks. After that, I started calling Ford Service departments in my general area. Called here once with no answer but decided to call again. I am so glad I did. I expressed my concerns, told them it was under a warranty, and they were so knowledgeable about the warranties and everything. They asked when I was available to drop it off, I asked if there was a certain day that worked best for them. The gentleman on the phone said whenever I could drop it off was fine, I was speechless. They went above and beyond to help me when no other dealer could. Thank you Alex and team for all of your hard work and understanding. You guys are amazing.
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September 2023 by Steve Hoke
Traveling from CA and had water leaking out from under engine on our 22 Expedition Max, went to their service dept at 7:30 am today and was ask if I had an appt, I said its hard to know when to make an appt on a new car but needed them to look at water leak. Service guy (not giving name to be semi nice) said it would be 2 plus weeks to have it looked at. When I asked about other Ford dealers he said there were some up north. I let him know I didn't appreciate his help. We have bought over 100 new Ford vehicles for our business since 1978. I called another dealer who was nice enough to share they couldn't look at it today due to not having any technicians available but she was kind enough to have me go to Landmark Ford in Tigard. I called and the Service Manager got my vehicle right in since I was from out of town. The repair ended up not being warranty as we must of run over something in the road, so Landmark took care of a longtime Ford customer and made some money.
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September 2023 by Dora Martinez
There service department is the best. Every time I go in for the guys that work there do a great job. There is one person that always helps me his name is Alex. Thanks so much for your help.??
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July 2023 by Al Dickman
Bought my F150 from them in 2010. Had an issue with an auto glass company recently regarding windshield outside molding. Asked the parts man for windshield details to prove existence of molding. They provided. GREAT SERVICE.
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July 2023 by Phyllis Hunt
As a long time customer of Hillyer's, I've had excellent service. They keep me informed on the service-I feel extremely lucky to have such service from their long time employees. Based on my experience, my daughter recently purchased a vehicle at Hillyer's-I know she will continue to get the excellent treatment I've enjoyed for many years. I would highly recommend to anyone.
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June 2023 by Eduardo Salas
Alex, John & everyone that works at the service department are awesome. I’ve probably been here a good 20 times in the last 2 years. I have a fleet vehicle so I get oil changes like every month or so (I drive a lot). Sometimes the truck acts up or needs a headlight replaced before a work trip on a Monday when they’re extremely busy and they always get me right. If I ever buy a personal vehicle I’d definitely consider this dealership and all the positive visits I’ve had with them.
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April 2023 by Richard Ormsby
I have a 2018 F-150 3.5 eco boost. My truck was losing coolant and overheating. They said they ran a pressure test “with no invoice” and said it was okay and marked the reservoir with a sharpie. In one week the coolant level went down a lot. Called agin just to be told they will do the same thing. Not once trying to get to the bottom of it. I will be taking my truck to a different ford dealership.
