-
June 2023 by Mike Lee
My go to place if I have a need for new trail shoes. Unfortunately I didn't find what I needed or actually I did but it was not the traditional Merrell wide toe box design. Actually it's been some time now that Merrell has been making their shoes more narrow...or perhaps focusing on the mass market... Which is a bummer for me as I have wide feet and their shoes use to fit me very well. I tried on the Vapor Glove trail shoe and it was so incredibly narrow I could not even put it on for the normal size I wear. Oh well...overall, great store but taking away one star as the prices are not quite as good as they used to be unless you buy one pair and get a second at 1/2 price and the fact that the shoes are generally narrower and doesn't work for me.
-
June 2023 by Patricia Patten
The staff here are ALWAYs so helpful and kind. They are also well staffed, at least 2 people on the floor at any given time, which means they have a cashier and someone to help find shoes.Their products are also top notch, I have been buying the Moab hiking shoe for 10 years now and no other shoe compares. They are comfortable from day 1.
-
February 2023 by Tammie Brand
New shoes 8 miles at work. Perfect. No discomfort.
-
December 2022 by Ariana Rintz
I have owned Merrells for over 20 years and they are the most comfortable hiking shoes on the market, and I’ve tried a lot! Amazing customer service too! Fan for life.
-
September 2022 by Nicky Kimmel
We bought 6 pairs of shoes during our visit because we love the brand and the outlet does offer a significant selection. However, during the checkout the clerk while making sure all the shoes were the correct size and matched set put a wrong shoe in our box. I ended up with 2 right footed shoes in different sizes. We noticed after we were 2 hours away. When we called the store to resolve the problem the only resolution they offered was for us to turn around, or we could ship the shoes back at our cost. No offer to produce a shipping lable., no we'll get the correct shoe to you right now. Their mistake is my problem and I'm out the money no matter what.
-
September 2022 by Dave Hewlett
Average, but ok. Good selection of shoes however as everything nowadays it's getting expensive!
-
August 2022 by Strider Strafe
Good staff. Decent selection
-
June 2022 by Nicholas B.
Great was large size men's shoes, better if you are planning on buying two pairs...
-
May 2022 by matthew jacobsen
Great shoes at a great price! Employees were very helpful as well.
-
April 2022 by Melissa Nelson
Great place, super nice staff and one of my favorite places to find great shoes!
-
December 2021 by Alex Davis
Don’t purchase from Merrell if you are looking for a holiday gift as you might not receive it or even get notified that your order isn’t coming!!! I ordered some shoes in November, the order was received, estimated delivery day provided, and stock was displayed in the same size days after my order. More than a week later when the shoes should have arrived I checked status and it showed not even shipped. After contacting customer service I learned I’m not going to get these shoes, there isn’t a future stock date, and that if I hadn’t followed up there wouldn’t have even been a refund. Now I have to scramble to find an alternative gift. Worst of all I tried to post my review on their website and they rejected it because they refuse to be transparent about their lack of service!!! Don’t make a mistake and risk your purchase or holiday gift to Merrell’s poor service!!!
-
November 2021 by darin amador
I gave 4 stars because the customer service I received from Brice was amazing. I would have given a 5 star rating but I have a narrow to very narrow shoe size. If you do also, keep in mind, there aren't very many options for men.
-
November 2021 by Aj Steiner
Had an issue with a couple pairs of shoes, staff was fantastic corrected the problem quickly and to my satisfaction. Highly recommend.
-
November 2021 by Gabriel O'Keeffe
Small but well laid-out store in the outlet mall. Excellent selection, and very helpful staff
-
November 2021 by Jill Davison
Such great outlet prices and clearance items.
