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January 2024 by Home Is Where My House Is
I have now owned the car I bought from here for one year and can honestly say it's the biggest piece of garbage I've ever owned. I bought it hassle free which was nice. It was raining that day and didn't notice the entire car covered in dents from hail and of course it was never mentioned either. I was lied too several times about my license plates being ready but when I made the drive all the way out to get them they were never there, it took several weeks to actually get them. The car is a 2015 Chevy Cruze but they sold me a "2016" so I have to be careful about the parts I buy because there's a difference. I didn't want to buy a car but was forced by my situation to get something reliable with good mileage to commute to work but I've already spent thousands of dollars and missed several days of work because it's so bad. Entire cooling system has been replaced including the water pump by 65k miles, radio freezes and locks the entire car system out. I've been driving 27 years and this car has been the worst experience yet. I have lost so much time and money I could never suggest you buy a car from this place or a Chevy for that matter.
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November 2023 by Clog B.
at 7pm at night required me to add the truck to my insurance before I signed docs. because someone in the past didn't insure a truck and caused accidents. as if they were responsible for it. then exactly 2 weeks after I bought it, I had an oil change done by a licensed mechanic. since there was no oil sticker stating when the last oil change was. the truck broke down within a few days. I haven't even gone through DEQ. The dealership told me because I didnt get the parts from a gmc dealership, like they did, it ruined the engine. however, the oil filter on the truck was from NAPA. it's going to cost me another $3k or so to repair. after I just paid $45k on the truck. the owner is who everyone has to call to ask everything to, no management is allowed to make decisions. no help from any of them. unless I want to pay to have the truck towed 50 plus miles and have their mechanic look at it, and they said I would have to pay to repair too.
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July 2023 by Angel Reynosa
Excellent service.
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June 2023 by Julie Colton
Great customer service. Nice vehicles.
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April 2023 by Anthony Papp
I purchased a 2015 pro 4x from this dealership 3 weeks ago. The timing chains are loose and will need to be replaced, the driver side airbag is failing, and the check engine light is on for the evap solenoid. Spending $1000's repairing this thing not even a month in. Used cars always come with a risk but this is a bit excessive from a dealership.
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April 2023 by Patrick w Parks
2009 challenger srt8 the car all mechanically sound my problem is the car said no damage but after I had payed and brought it home I found that the front crash bumper and engine cradle had both taken substantial damage from what I can only guess? So at some point I am going to have to have to replace those.
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March 2023 by Edward Lopez
Great customer service. Super nice when you walk in the door, they treat you like family highly recommend.
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March 2023 by Richard C.
I had an excellent experience with Pacific Auto. They were very friendly and accommodating. We didn't have time to go check out the vehicle we wanted to in the day so when we got there at night in the pouring rain they got the car from their other lot. Cleared out their shop and pulled it in so we could check it out. We bought that vehicle from them and it runs great and I couldn't be happier with the entire experience.
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February 2023 by Coby Randquist
Was looking for a reasonably good quality mini-van in a specific price range. Pacific Auto had such a vehicle, we went out and test drove it, were happy with it, but wanted to come back and finish the transaction the next day. They were fine with that. We came back on Wednesday and purchased the vehicle, it's a used 2003, so of course it is sold AS IS. The price was right the service was good and not to pushy. If they right car was on the lot I'd buy from them again no qualms. Mark, Rodrigez, and Edgar(I believe is the third person) were all great to work with.
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February 2023 by Nancy Fernandez
Can't believe I just got my dream family car beyond happy with the service and my vehicle ? If you need a reliable car and people that care for you and your family then this is the spot to come too ❤️
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November 2022 by R & D Wyland
I bought a car from this used dealership back in August, since then and to today's date I have only drove that car for 2 weeks. They kept telling me that they can't find nothing wrong with it it won't start so they paid me off to shut me up and don't come back with the problems that this car has I bought a lemon it has already cost me $3,800 and that still ain't the issue after spending all that money. I would not recommend this used car dealer to anybody
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July 2022 by Toby Tyler
Found them to be dishonest. We purchased the vehicle at asking price with the agreement they would fix a window switch and handle. Didn’t happen. The liar car salesman said he would overnight the parts and got no call or parts. I’m easy going but the liar salesman rubbed me the wrong way. Why would someone in the car business lie and cheat about delivering an inexpensive switch and handle. Miguel the CHECK ENGINE light came on the next day. I left you and the company a voice message but didn’t receive a response. Don’t trust them and neither should you. Thanks
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November 2021 by sebastian morales
Good costumer service. Found the car I was looking for. Thank you Mark!
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October 2021 by Jimmy Johnston
I bought a jeep from Mark, he was a pleasure to deal with. I live 7 hours Away and they made the process a breeze
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September 2021 by Yvonne Amezcua
Not honest with there customers. I purchased a car from them on Saturday and took it right back to them on Tuesday. Check engine light turned on about 16 hrs after purchasing the car. I got an estimate on the cost to fix it (about 1 gran). Yea no thank you! I called PacificAuto told them to either fix it or give me my money back! When I said fix it I meant fix the problem! They just wanted to replace the sensor more like just have there mechanic turn of the check engine light back off. Which is horrible dishonest thing to do! They do not want to invest in the car all they want is to sale for ridiculous amount and make there money and commissions. They refused to fix it and gave me a refund because they didn’t like how I treated them. Hahahahaha. They didn’t like the fact I stood up and got in there face for being dishonest. They new exactly what was wrong with the car. They have there own mechanics. When we test drove another car the check engine light came on after driving off there lot. I’m sure they will also just have there mechanic turn it back off. Just like I’m sure they have the car I returned back on the lot ready to sale to the next victim!! Beware people!!
