-
February 2024 by Shelley Sanchez
T-moblie takes your money and don't care if you have problems or not with your service. You can call all you want they won't fix the issue. Paid one year for home internet and I canceled that line. They do not hold up to what they say. I dont about this store but tmoblie itself I dont recommend.
-
September 2023 by Ashley Calvert
I had a very weird situation going on with someone getting my info and trying to get a new phone with my insurance. My phone was shut off so I went in to see what was going on and the ladies here super helped me out with figuring it out for me. Really appreciate them all looking into the account and getting a resolution after almost 2hrs with tech support I got my phone turned back on. Thank you to the ladies working the other day!
-
January 2023 by Sarah King
I was having a VERY difficult time with my other phone company and came here to see what I could do to switch. Everyone made it extremely easy AND affordable!
-
January 2023 by Jennifer Jones
My son bought a $40 iphone 11 case for his sister at the Woodburn location for Christmas (real sweet) on 12/19. She got a new iphone for the holidays and the case won't work (bummer). He threw away his receipt (not so smart), but he had proof on his bank account that he bought the case at the Woodburn location. We live in Portland and wanted to do an exchange for a case to fit the new phone so we went to the T-Mobile location in Gladstone (close to our home) and the gentleman said that if we didn't have the original receipt and weren't T-Mobil customers he couldn't help us, maybe Woodburn could. He didn't mention a return policy, unfortunately. Yesterday, I went back to T-Mobile in Woodburn and shared my story. Without even looking at the case, they said they have a 14 day return policy for all accessories (I was asking for an exchange, not cash back), and they turned me away. What an unfortunate situation!
-
December 2022 by Isabella Sol
Excellent customer service today from Roger B when I dropped by for cracked iphone protector screen change. He cares about his job and the clients. Thanks again Roger!
-
October 2022 by Angela Simpson
Betsy at T-Mobile in Woodburn helped us switch our family plan from AT&T and we walked out with new iPhone 14s and a new plan. She did an excellent job of explaining all of the top new features for our devices and helped us save money with our new plan. Great shopping experience!
-
October 2022 by J Kim
Excellent customer service today from Roger B when I dropped by for cracked iphone protector screen change. He cares about his job and the clients. Thanks again Roger!
-
August 2022 by Michelle Dias
The two staff (Joe and I didn’t catch the girl’s name) there on Wednesday evening were very patient. They stayed back after closing to try to help me get my esim working again, which was important as I haven’t been able to use my phone all day after it previously working for the past 2 weeks. Even after having to deal with a system that was down all day, they remained calm and friendly. I hope they get acknowledged and compensated for working late.
-
March 2022 by amanda macpherson
Great experience! Joseph was able to help us set up a 3rd line on my existing account. Very polite and helpful.
-
November 2021 by Jaci Pinkston
Friendly staff and treated us with respectand helpful with our cell phones! We havenew cell phones purchased October 13, 2021!Cole B very supportive!! Thanks for your caring !!
-
October 2021 by Brandon Cast
Paul and Ian are very informative T-Mobile reps, very helpful in my state of despair. I highly recommend going to the for answers.
-
September 2021 by Tim griffith
They are very helpful and plan on joining T-Mobile over Verizon!
-
June 2021 by Darin Ortiz
Was taken care of from the start Is the best store ever in Woodburn Oregon corporate store the best experience ever
-
March 2021 by Toni Wohlgemuth
Excellent service and friendly staff
-
March 2021 by Maggie Quintero
Got my upgrade with Beatriz. Amazing experience, she made it so easy and such an amazing transition. Recommend my friends and family to her. Any future problem I will go back to her.Ps. She’s funny
