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September 2023 by jovan garcia-reyes
The cashier told us we would receive $19.⁹something just for applying for their credit card. I asked "just for applying?" And she said "yes". So when we finalized the application process and no money was deducted from our final, I asked "what happened to the $20?" She said "oh hhhmmmm that's only upon approval" and I told her "that's not what you said" she then said "oh my bad, well it's upon approval". I told her that's not what you said and even asked my wife she agreed with me that's not what the cashier said. I understand trying to meet a quota, but this dishonest and abhorrent behavior is plain disgusting. The gaslighting attempt at the end is what is pissing me off the most. If she had been honest I would have just paid and been on my way, but with this customer service, I can see why other people have been giving them such negative reviews .
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August 2023 by Shawna
Store was extremely dirty and clothes everywhere. Of the 3 clerks I saw there while I was there, only one was working. The other 2 were walking from the registers to the back to talk and stand around. I was unable to get a stroller thru the store and my daughter tripped twice and fell into a shelf and the clerk that saw didn't even inquire if she was OK. Will not be returning and passing it along to friends that it is not stroller or even kid friendly.
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June 2023 by Oryah Alhadeff
LOVE their clothes.One of my go-to stores in the beginning of every season
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June 2023 by Jenna Shannon
Horrible horrible horrible online experience! Call center is not even based in the US, workers don't care, and my order got canceled twice for "unknown" reasons. They can't push the order through or reorder on their end so it was just an endless cycle, then they told me it was my phone or web browser. I got hung up on by a supervisor, even though I asked him to hold cuz I'm working and don't have time to be on the phone for a long time. I then was told to order in store... and I have no store local... so I guess I'm not allowed to order with them? Horrible and will not be back!!
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January 2023 by Heather Humann
2010 I had a baby boy and was introduced to cute boy clothes from The Children's Place..I would buy the boys clothes from there every time the boys grow out of their current clothes. I was a great customer! Mind the fact that the boys would rip right through their knees of the jeans and I would have to buy more, I would just wait until the jeans would go on sale! Fast forward to early November when my sister and I decide to once again buy the matching PJs for our kids so that they could match during Christmas pictures. I went online and bought the PJs. A month after I ordered the PJs, I still didn't have them. It appeared that my package was delivered to the wrong address. When I called the shipping company, they said that I needed to call the company and let them know. So, I called The children's place (TCP) and they said that I needed to file a claim with OnTrac to get reimbursed for my lost package and that TCP couldn't do anything for me. I called back to OnTrac to tell them what TCP had said, and their response was, "TCP knows that they are supposed to make a claim with us! You are supposed to make the claim with them and they in turn make the claim with us." So, again I call TCP to let them know what OnTrac stated. TCP response was, "we can't do anything for you, you have to go to your cc company and dispute the charge." No matter what I said, that is what they repeated. This has been the worst customer service I have ever experienced. I will not ever be returning to TCP or buying anything from them. I would recommend that if you decide to buy from them, go to an actual place to buy something because if your package is delivered to a wrong address, you will be out the money and several hours of fighting with the shipping company and TCP. Buy at your own risk.
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November 2022 by Bill Baxter
Good prices and selection.
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October 2022 by Amber Koeller
Severely disorganized. Saw 3 employees "organizing" (standing around chatting) 1 employee working the register for 6 ppl that wanted to purchase things. No clear definition on where the check out line began nor anyone willing to help direct the foot traffic. Ended up leaving empty handed because it wasn't worth the headache.
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September 2022 by Francisca Trevino
Great customer service, the lady who helped me, was amazing
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September 2022 by Cisca Locz
Great customer service, the lady who helped me, was amazing
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March 2022 by Jessica Ruiz
The Store is a mess the employees are super rude and just stand around doing nothing looking dumbfounded. This is why people rather shop at Carters/Oshkosh
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March 2022 by Mariah Lopez
The store is always messy and the workers are more busy talking than asking if we needed help!!!They only care about the stupid store card, wouldn’t recommend!
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November 2021 by Y妹Y笨
Was not impressed with the available selections and I felt overwhelmed when going inside. Too much going on and I was having some hard time breathing. Hopefully better selections can be displayed
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March 2020 by Betsy A.
I buy clothes here for my nieces and nephews as well as my daughter... Not too much for my daughter but mainly for other kids and the one thing that I like about this place is that they have coupons and they have so many different discounts and you could definitely get really really cute clothes
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October 2019 by Matt M.
My review is more about the brand instead of the store. Please keep in mind I'm a realist, I know little kids are tough on clothes but these are extraordinarily weak. I spent about $180 for my son's back to school clothes. I had noticed immediately how thin the material was, typical cheap china lacking quality but to have the clothes last only 6 weeks is absurd. 1 shirt got ripped in the washer machine on gentle. A flannel shirt ripped the first day and 2 pairs of pants have holes in them after only 6 weeks. These clothes are trash, Walmart clothes last much longer and are the same price. His other clothes last a minimum of 7-8 months with many simply him out growing. SAVE YOUR MONEY, THESE CLOTHES ARE ABSOLUTE RUBBISH.
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September 2018 by Delayne Martinez
Awesome prices for cute clothes!
